Affinity aka Good Sam ESP Snubs Better Business Bureau

[RVNeophytes2]

I'll refrain from comment, and just pass along the facts.



Complaint ID#: 26037466
Business Name: Affinity Media

BBB has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company.

BBB develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them.

If the company has contacted you in the interim, please notify BBB immediately.

You may want to contact the Attorney General office at 1.800.382.5516 or Attorney General: Home.


Sincerely,


Maria Anciani-Dutt
Dispute Resolution Services
BBB of Northern Indiana
maria@neindianabbb.org

From RV Business - Breaking RV Industry News


About Affinity
Affinity is the nation’s largest provider of outdoor clubs, services, media and events that service the safety, security, comfort and convenience needs of the North American recreational vehicle and outdoor enthusiast market. By providing information, insights, and resources, the company champions the fun, freedom, and adventure of recreation in motion. The company works to enhance its customers’ recreational experiences and build the communities that share and promote their fun and adventurous lifestyles.
Affinity is organized into four different business units – Affinity Media, Affinity Clubs, Affinity Events and Affinity Ventures. Their corporate headquarters is located in Ventura, Calif. Subsidiary operations and divisions can be found at multiple locations throughout the United States.

[Mr_D]

Not many "facts" there, just an answer to an unknown complaint.

Now for the rest of the story?.........................

[bigskymt]

A recent Readers Digest article outlined the operations of the BBB including ways to achieve a high rating.

[W4RLR]

Yup...pay enough to the BBB and you can get a top rating. In other words, pay to play. My wife and I own a small business. We passed on BBB membership.

[dons2346]

When looking at company business practices, the BBB is the worst way to do it.

[Jackm]

Think "Good Housekeeping Seal of Approval" and you get the idea. Free and worth every penny.

Jack

[SSteve]

Yep, the Affinity Group does seem to have an affinity for a Good Scam.

[RVNeophytes2]

Quote:

Originally Posted by SSteve Yep, the Affinity Group does seem to have an affinity for a Good Scam.

You win the prize, Steve.

All else* aside, they should at least respond. A responsible and legitimate business at least responds to BBB, consumer group, or attorney general queries.

From what I've read, this is typical of Good Sam when it comes to their Extended Svc Plan.

In all fairness, their roadside assistance receives mixed ratings.


*Stemmed from their famous "all failures can be traced to seals and gaskets" tactic for denying a minor suspension component claim. Since January 2011, for more than $1K, they essentially provided phantom coverage.