|
08-10-2011, 06:21 PM
|
#1
|
Registered User
Monaco Owners Club
Join Date: Jan 2011
Posts: 949
|
Affinity aka Good Sam ESP Snubs Better Business Bureau
I'll refrain from comment, and just pass along the facts.
Complaint ID#: 26037466
Business Name: Affinity Media
BBB has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company.
BBB develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them.
If the company has contacted you in the interim, please notify BBB immediately.
You may want to contact the Attorney General office at 1.800.382.5516 or Attorney General: Home.
Sincerely,
Maria Anciani-Dutt
Dispute Resolution Services
BBB of Northern Indiana
maria@neindianabbb.org
From RV Business - Breaking RV Industry News
About Affinity
Affinity is the nation’s largest provider of outdoor clubs, services, media and events that service the safety, security, comfort and convenience needs of the North American recreational vehicle and outdoor enthusiast market. By providing information, insights, and resources, the company champions the fun, freedom, and adventure of recreation in motion. The company works to enhance its customers’ recreational experiences and build the communities that share and promote their fun and adventurous lifestyles.
Affinity is organized into four different business units – Affinity Media, Affinity Clubs, Affinity Events and Affinity Ventures. Their corporate headquarters is located in Ventura, Calif. Subsidiary operations and divisions can be found at multiple locations throughout the United States.
|
|
|
|
Join the #1 RV Forum Today - It's Totally Free!
iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!
You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!
|
08-10-2011, 06:27 PM
|
#2
|
Senior Member
Country Coach Owners Club Solo Rvers Club iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 37,725
|
Not many "facts" there, just an answer to an unknown complaint.
Now for the rest of the story?.........................
__________________
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft, HWH Active Air
Charter Good Sam Lifetime Member, FMCA,
RV'ing since 1957, NRA Benefactor Life, towing '21 Jeep JLU Rubicon Ecodiesel
|
|
|
08-10-2011, 06:41 PM
|
#3
|
Senior Member
Newmar Owners Club
Join Date: Apr 2010
Posts: 460
|
A recent Readers Digest article outlined the operations of the BBB including ways to achieve a high rating.
|
|
|
08-10-2011, 07:47 PM
|
#4
|
Senior Member
Appalachian Campers
Join Date: Jan 2007
Location: Sewanee, Tennessee
Posts: 713
|
Yup...pay enough to the BBB and you can get a top rating. In other words, pay to play. My wife and I own a small business. We passed on BBB membership.
__________________
SSgt. Richard L Ray, USAF (Retired) - Laura L Ray
Our second home is a vintage 1995 Jayco Eagle 277RB 'The Love Shack"
towed by a 2008 Ford F-250 Lariat Crew Cab short bed "The Green Goblin"
[SIGPIC][/SIGPIC]
|
|
|
08-11-2011, 08:18 PM
|
#5
|
Senior Member
Country Coach Owners Club
Join Date: Dec 2010
Posts: 7,736
|
When looking at company business practices, the BBB is the worst way to do it.
|
|
|
08-12-2011, 01:02 AM
|
#6
|
Senior Member
Workhorse Chassis Owner
Join Date: Nov 2005
Posts: 627
|
Think "Good Housekeeping Seal of Approval" and you get the idea. Free and worth every penny.
Jack
__________________
2004 Winnebago Brave 34D with the usual add-ons
|
|
|
08-12-2011, 04:37 PM
|
#7
|
Senior Member
Join Date: May 2008
Location: On the Road
Posts: 324
|
Yep, the Affinity Group does seem to have an affinity for a Good Scam.
__________________
'07 Bounder Diesel 38N
'08 Jeep Liberty Pusher
|
|
|
08-12-2011, 10:31 PM
|
#8
|
Registered User
Monaco Owners Club
Join Date: Jan 2011
Posts: 949
|
Thanks
Quote:
Originally Posted by SSteve
Yep, the Affinity Group does seem to have an affinity for a Good Scam.
|
You win the prize, Steve.
All else* aside, they should at least respond. A responsible and legitimate business at least responds to BBB, consumer group, or attorney general queries.
From what I've read, this is typical of Good Sam when it comes to their Extended Svc Plan.
In all fairness, their roadside assistance receives mixed ratings.
* Stemmed from their famous "all failures can be traced to seals and gaskets" tactic for denying a minor suspension component claim. Since January 2011, for more than $1K, they essentially provided phantom coverage.
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Thread Tools |
Search this Thread |
|
|
Display Modes |
Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Discussions |
|
|
|
|
|
|
|
|
|
|
|
|
|