Camping World Service - Columbia, SC
Over the past year or so I've encountered a couple of leaks in my now 15 year old Hurricane. One leak at the bathroom sky light and more recently at the exhaust vent in the bathroom. In both cases, I put some tape around the areas to hopefully stop the water intrusion. Worked OK on the first, but not the second.
Decided it was time to have the whole roof resealed by the guys who know what they are doing, so I took it to my local Camping World who I have done business with for a number of years. A part of the work order was to replace the bathroom skylight. Because of all the tape I had put on it, the labor effort was more than normal and I'm ok with that. All the work was done and the service staff were friendly, helpful, and professional. After the work was done, took the unit home and all was good, albeit a little lighter in the wallet.
Well, I decided to check on the antenna to make sure that all was well. Low and behold I could raise the antenna but it would not turn. (I'd run into this before) Went up on the roof and sure enough an excess of "Goo". So I cleaned off enough to allow the antenna to turn, and life was once again good.
A couple of days later comes the first major rain. I go and check to verify all was dry. Walk in and see the kitchen counter was more than a bit wet in an area that had never been wet before. A few choice under the breath words later, I call and talk to the service rep I dealt with. He simply asked when I can bring it in. I said how about 30 minutes. His response was great see you then.
I get there and we go over the two issues (leak and antenna) and they take the MH back to the service area. I mentioned to the service rep that perhaps when they seal an antenna, that the final check is to make sure the antenna rotates. A few minutes later I'm told they are going to redo the antenna seal, and that the rest of the recently applied sealant looked good. However, you could use a new AC gasket. Being 15 years old, I thought sounds reasonable. They said since I had the other issue and had to come back they would do the labor if I bought the part. I quickly agreed and they got to work. $21 and a bit of time later I was on my way home. It's supposed to rain a lot next week so there will be ample opportunities to check things out.
At the end of the day ( and this long post ) while I don't like redo, CW handled the situation professionally, and a customer (me) went away happy.
2016 Newmar Bay Star Sport 3004