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Old 04-25-2012, 02:32 PM   #29
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I sure hope things go better for you guys than the two claims posted here and I also hope that the Cornerstone contract I bought works out when and if I need it.
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Old 04-26-2012, 07:20 AM   #30
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Interesting to see your experience. It seems to align with mine. The microwave issue we had was a discrepancy between what Allegiance specified it should cost to fix and what the repair center was actually spending on the fix. Allegiance apparently have some kind of repair guidelines (I.e. it should take x hours or x dollars to fix a part..some kind of 'book' costs) and (in my case) wouldn't authorize above that. Wholesale warranties ended up comping me the difference.

Did wholesale warranties get involved on any of your claims?

In my frustration I sent a single e-mail to wholesale warranties asking about the cancellation policy on the warranty but I did not follow up when I didn't get a response. I really like the having a warranty and as of now the warranty company has paid out over half of the price I paid for the warranty and I still have four years left. I would buy a warranty again but I would not buy from Allegiance.

If you have a repair shop that you use regularly I highly recommend talking to them before buying a warranty. They can give you some names of warranty companies that they have had good luck with and those that have been problematic. In my opinion, the majority of the communication about the reimbursement should take place between the repair facility and the warranty company and only involve me if there is an issue. Had I spoken to my repair facility prior to my purchase I would have gone a different direction.

This goes to support the statement that experience results in good decisions. Bad decisions result in experience.
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Old 04-28-2012, 09:35 PM   #31
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I really got annoyed that I had paid the amount of money that this warranty cost only to have to jump through their hoops.
It's a contract and you have to comply with the policy requirements just as well as they do.
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Old 04-30-2012, 01:56 PM   #32
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It's a contract and you have to comply with the policy requirements just as well as they do.
I certainly understand that but wish I had done more homework to understand how big those hoops really were.
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Old 04-08-2014, 10:11 AM   #33
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I am looking for a dealer that sells the CSI Allegiance extended warranty. Go rv is no longer in business I heard, but this insurance co has done well with us. The problem is it expires in June and I can't renew thru the company that administers it. If I had a dealer they could do it. Can you or anyone else help?



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OK I'll bite. I just bought one of these warranties about a month ago. I bought it for exactly the reasons you mentioned...best warranty I could find, and I did manage to get a substantial reduction in price on it.

Turns out we've just had our first claim. Our microwave crapped out and needed repair. This is minor stuff (we're talking $180 total), but I have to admit I've not been very happy with NASC (the administrators).

- First they wanted document proof of the coach build to make sure the microwave was part of the original unit - fair enough

- Then they refused to cover part of the repair (a fuse) because they said it wasn't covered under the warranty. I bought the consequential damage clause and I had several calls to contest it.
Eventually they capitulated and agreed to cover it

- Now they're refusing to cover diagnostic work ($40) that was done to decide on the repair. I'm going through this discussion now (still open)

All-in-all a 4 day event to get a bleedin' $180 repair. I have to admit I'm a bit miffed and it doesn't bode well should we ever get a *serious* failure. I'm in two minds on whether to cancel the policy at this point.

Interested in feedback from anyone else that has had to claim too.
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Old 04-08-2014, 11:21 AM   #34
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Will you take a RV in trade for that bridge?
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Old 04-08-2014, 05:32 PM   #35
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I am looking for a dealer that sells the CSI Allegiance extended warranty. Go rv is no longer in business I heard, but this insurance co has done well with us. The problem is it expires in June and I can't renew thru the company that administers it. If I had a dealer they could do it. Can you or anyone else help?
I bought our original warranty through Wholesale Warranties. I'd go ask them.
RV Extended Warranty Coverage, RV Warranty Specialists - Wholesale Warranties for RV Repair

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Old 04-08-2014, 08:03 PM   #36
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Wheeling it, after reading this post going back to April 2012, and nearly 2 years since, can you update us on your experiences and overall satisfaction with the ESP? Do you still have it? Have you had claims and have they been paid timely and to your satisfaction? Do you feel you got your money's worth? I signed up for an ESP through WW and am about to embark on this journey and just looking, like Clifftail was, about real life experience...
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Old 04-08-2014, 08:10 PM   #37
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Wheeling it, after reading this post going back to April 2012, and nearly 2 years since, can you update us on your experiences and overall satisfaction with the ESP? Do you still have it? Have you had claims and have they been paid timely and to your satisfaction? Do you feel you got your money's worth? I signed up for an ESP through WW and am about to embark on this journey and just looking, like Clifftail was, about real life experience...
We've had 2 claims in the time that we've had the warranty. Lots of hoops to jump through, but in the end both were paid. That said we've not had any BIG claims, so I can't comment on that. Was it worth the money? I guess it depends on how you look at it...given that we've had no BIG claims it hasn't exactly paid out. But we never bought the warranty as a means of return...it was always for insurance.

So, ok so far but don't know how/if things would change if we had a major claim. You bet I'll report on it if we ever do.

If you're interested I wrote a blog post about our warranty here: http://www.wheelingit.us/2012/09/11/...ed-warranties/
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Old 04-08-2014, 08:21 PM   #38
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We've had 2 claims in the time that we've had the warranty. Lots of hoops to jump through, but in the end both were paid. That said we've not had any BIG claims, so I can't comment on that. Was it worth the money? I guess it depends on how you look at it...given that we've had no BIG claims it hasn't exactly paid out. But we never bought the warranty as a means of return...it was always for insurance.
You said in an earlier post that you needed to get WW involved on the first claim. Did you have better luck on the second claim or did they have to get involved as well? I agree that it's a better place to be not getting your "money's worth", but like you said its good to have just in case. Thanks for the info!
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Old 04-08-2014, 09:24 PM   #39
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You said in an earlier post that you needed to get WW involved on the first claim. Did you have better luck on the second claim or did they have to get involved as well? I agree that it's a better place to be not getting your "money's worth", but like you said its good to have just in case. Thanks for the info!
I did not get WW involved in the 2nd claim, but I did end up having to wait for an inspector to come out and approve the job...and even after all that I still had to negotiate with the warranty who didn't want to pay the full number of hours the RV repair facility said the job would take. We negotiated a compromise in the end.
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