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Old 09-13-2012, 10:12 AM   #1
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Dealer 'write up's' of retail prices

I recently had one of my slide motors replaced and the RV shop increased the normal retail price of the motor by 30%. AND charged me the tax, shipping, labor, and diagnosis too! Diagnosis? I told them what needed to be replaced.

I should have done it myself. I could have ordered the parts from Fleetwood for around $600, instsead it cost me almost $1200. I feel so 'used'.....

Is that the normal practice now or do I need to find a more honest shop?
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Old 09-13-2012, 10:35 AM   #2
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I'd find a more honest shop. I'd also inform the shop WHY you aren't coming back. Also, make sure you leave an appropriate review on websites.

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Old 09-13-2012, 10:48 AM   #3
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1. Did you not expect to pay tax, shipping, and labor?

2. By performing a proper diagnosis, the shop was protecting you by not blindly replacing a part that you assumed was at fault. How would you have felt if they replaced the part and it didn't solve the problem?


Just sayin'
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Old 09-13-2012, 10:55 AM   #4
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If I knew what I wanted done, I would have asked for a written estimate upfront. I would want to know how much it will cost before they start.
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Old 09-13-2012, 11:06 AM   #5
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30%

Of course I expected to pay for labor, shipping, tax. I did not ask about those.

I was very surprised that they would add 30% to a part for which I already paid retail.

I asked if this is the normal practice in the RV industry. Sorry if that wasn't communicated clearly.
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Old 09-13-2012, 11:14 AM   #6
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Quote:
Is that the normal practice now or do I need to find a more honest shop?
It would be normal for a service facility to upcharge for parts. They would have labor costs to inventory and order parts, and space to store it until needed costs money. In addition, someone would have to be paid to receive it, and then you would have a bookkeeper who would have to write the check to pay for it.

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Diagnosis? I told them what needed to be replaced.
If the shop had just replaced what you wanted without the diagnostic and the problem was not solved, would you have been happy and gladly paid the bill?

Yep, your cash outlay would have been much less doing it yourself. But what do you pay yourself? Is your time/effort free? JMO
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Old 09-13-2012, 11:15 AM   #7
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Originally Posted by Muddypaws View Post
I was very surprised that they would add 30% to a part for which I already paid retail.

I asked if this is the normal practice in the RV industry. Sorry if that wasn't communicated clearly.
I am still unclear on this - Did you buy, pay for, and then supply the part to the shop?
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Old 09-13-2012, 11:30 AM   #8
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Originally Posted by jzick View Post
It would be normal for a service facility to upcharge for parts. They would have labor costs to inventory and order parts, and space to store it until needed costs money. In addition, someone would have to be paid to receive it, and then you would have a bookkeeper who would have to write the check to pay for it.
Usually the difference between wholesale and retail covers all the above, with profit built in. Seems to me to charge 30% above retail, plus nick him for shipping is a bit much. To charge 'diagnosis' is also a bit excessive on an electric motor.

When I see a bill itemized like Muddypaws described I let them know I'm not happy and it looks like they're trying to wring every penny out of me.
Shops that charge a disposal, recycling, shop towel, restocking, nut-bolt-screw, diagnosis, and on and on fees show me they are less interested in me than they are in my wallet.
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Old 09-13-2012, 03:22 PM   #9
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Unfortunately it is abnormally normal for them to "over charge" for parts, just as their $135+ labor rates, predicated on XXX hours out of some guide.
Just had a Norcold overtemp recall sensor replaced, I set the work up with the service mgr and I said should take 5 minutes Right? his response was NO, 1/2 hour. I pulled into the parking area and sat there for a minute with the diesel running to cool down the turbo. I shut it down get out and they are buttoning up the frig outside access door and going back inside!!!!
DONE and GONE what the he**.
Norcold's bill, not mine or I would have gone a round with the s/m
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Old 09-13-2012, 06:01 PM   #10
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if the part was fleetwood specific and can only be purchased at fleetwood and he was forced to pay retail because he was not a recognized dealer then a 30% mark-up on his cost was acceptable if he bought it at a wholesaler then added 30% more to the retail then shmae on him.
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Old 09-14-2012, 09:00 AM   #11
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Did I read this correctly? Did the OP furnish the part and dealer 'diagnose' and install or did the dealer furnish the part and charge more than the OP was quoted retail from the factory.
IF the dealer added 30 percent to something the OP furnished, then the OP needs to ask for his part back and let them furnish their own part - apparently the price would be the same.
Surely I read this wrong.
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Old 09-14-2012, 11:41 AM   #12
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I had work done a couple of years ago on a different RV and there was a 20% mark up on all parts, plus a fee for shop equipment, towels, a book or manual they needed for the repair, environmental and perhaps others. I was not happy, let them know I was not happy but no change in the bill. That shop will never see my RV again and I do ask about mark up and fees.
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Old 09-14-2012, 12:11 PM   #13
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Is that the normal practice now or do I need to find a more honest shop?
I'd say ask around and find a different shop.

Last summer I had my C in to a 'very reputable' dealer for an insurance claim repair, I killed one of Bambi's cousins on the way north from FL.

I aso told them the genset wasn't working, but had been before the accident, maybe a wire got ripped off or something?

They called me to say it needed a new rotor & stator and it was going to be cheaper (less labor) to just install a whole new genset.

I declined.

When I got it home I realized what the problem was, the charge solenoid wasn't clicking over and the house batteries were only at 10 volts. That was enough to start the genset, but not enough to allow it to keep running. I left it on shorepower for 48 hours, pushed the button and it started and ran just fine.

But they were adamant it need a $5k replacement.
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Old 09-14-2012, 12:15 PM   #14
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When I had to have my motor replaced, the tech lost my sway bar link bushings. The SM knocked $50 off my bill. When I complained that my batteries sat off-charger for 3 months, he sold me and installed two Trojan T-105s for 1/2 his cost.

I gave Sun City RV a good write up on RV Service Review and even emailed him a copy of what I posted. Granted, he probably made a lot of money off of the warrant company, but I think I was treated fairly.
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