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Old 10-03-2010, 09:15 PM   #1
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Disappointed in Good Sam roadside assistance

We had a flat tire recently while in a camp ground,So I figured after paying all of those years I would call for assistance. The person on the line asked me i was safe i replied yes. I told her i had a flat tire. She asked me for my tire size ,I told her. I also told her that I did not need a new tire I just had a flat. She asked me what was wrong with the tire I replied that I was not a tire mechanic I guessed it had a nail or whatever. She said that if it was a nail she could not send assistance the coverage was just for valve stem problems. After much conversation I concluded that my problem should be a valve stem problem, so I told her to please send some one to fix my valve stem.I concluded that Good Scam was just that. I decided to call my insurance company and add road side assistance for 24 dollars per year and not receive all of the junk mail and junk emails.
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Old 10-03-2010, 10:27 PM   #2
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I changed from Good Sam to AAA RV coverage last year after Good Sam left me on the side of I78 for 3 hours while they tried to negotiate a cheaper rate with the tow driver. When the tow driver finally came at midnight, he told me he could have been there 2 hours earlier but Good Sam did not agree to his rate until the could not find any other tows available.
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Old 10-03-2010, 10:46 PM   #3
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Coachnet
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Old 10-04-2010, 05:03 AM   #4
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I've used Good Sam's EMS 3 times in the past 5 years. Each time the service was excellent... the last usage was 2 months ago.

Eh!
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Old 10-04-2010, 06:48 AM   #5
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Quote:
Originally Posted by thmdamit View Post
............She said that if it was a nail she could not send assistance the coverage was just for valve stem problems.
Must be something new they came up with on the valve stem limitation, here's a quote from page 8 of the Good Sam Member Benefit Brochure:

"A service technician will replace a flat tire
with your inflated spare, or we’ll tow your
vehicle to the nearest professional service
center. Note: Does not include seasonal
tire changes."
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Old 10-04-2010, 07:25 AM   #6
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Since you didn't have a spare, the assistance should provide a for a tow or to send a tire repair service to the site. You would be repsonsible for the actual cost of repairs, which are not covered by any roadside assist program.
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Old 10-04-2010, 09:48 AM   #7
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Originally Posted by thmdamit View Post
I decided to call my insurance company and add road side assistance
Thanks for posting that. We have GS RSA due to re up the end of the month. Called our insurance agent who told me we already have RSA through Progressive doh
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Old 10-04-2010, 10:38 AM   #8
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I'm have dropped the Good Sam Club as well as I am not renewing my GS ERS at the end of Oct and will be going to Coach-Net. Like most of us, we try to minimize the amount of mail being delivered. We use as much email billing, e-magazines, internet banking, email statements etc. as possible. Good Sam doesn't get it, they started 8 months prior to my expiry date to send "urgent" packages to prevent me from having a lapse in coverage. They have so far sent me four urgent packages. I know when my coverage is due I don't need all this junk mail. Goodbye Good Sam. I only hope Coach Net doesn't do the same.
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Old 10-04-2010, 11:06 AM   #9
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I was willing to pay for any additional tire repair, she was not going to send any one unless I was willing to buy a new tire or my problem was a valve core.
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Old 10-04-2010, 11:11 AM   #10
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She said that if it was a nail she could not send assistance the coverage was just for valve stem problems.

Sorry but this simply is not true. Just read the coverage. I know you think that is what they were telling you but its simply so far beyond the realm of reason as not to be true. When things get that far off, its a communications problem. You should have asked for a different representative or a supervisor.

GS will pay to change the tire or send a tire repair truck. They do not pay for repairs to tires or mechanical. Only the tow or tire change. But they WILL pay for that regardless of what causes the flat. Has nothing to do with valve stems.

I have had RS assisance through affinity (GS and CW) for over 10yrs. Had several calls over the years and each one handled professionally as the situation allowed. But always got me going.
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Old 10-04-2010, 11:26 AM   #11
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Howdy!

HAD Goodsams (GS) for years. I used them a couple of times once when we got stuck, and another time could not break the lug nuts on a tire. We had a break down in the Canadian Yukon and GS refused to pay for the towing bill stating we did not call them and they had not authorized the towing. We had NO phone service for miles and could not get to service. It ended up costing us a $2,000.00 towing bill. Dropped GS ERS and now have Coach Net. We did not renew our GS membership and are still trying to stop the junk mail.

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Old 10-04-2010, 11:33 AM   #12
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I used them about 3 years ago no problem, not the case this time
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Old 10-04-2010, 11:37 PM   #13
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I also have GS ERS for almost 10 years now, and reading all the above, it looks like their policy have changed since the last time I called them for assistance. I had a flat tire while parked in a campground and found out there was a nail stuck on the front tire. I called GS ERS, explained the situation and they sent a Les Scwabb tire repair technician. The tire was fixed and I didn't pay a single cent. In San Diego, I had a flat on my towed and again, GS ERS sent a tire repair tech, got it fixed and again, I didn't pay anything.

So the way I understand the responses, if I called GS ERS for any tire repair assistance, I will be paying for the services. I guess I'll give them a call and verify so if it's true, then maybe it's time to switch back to CN.
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Old 10-05-2010, 04:52 AM   #14
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Howdy!

HAD Goodsams (GS) for years. I used them a couple of times once when we got stuck, and another time could not break the lug nuts on a tire. We had a break down in the Canadian Yukon and GS refused to pay for the towing bill stating we did not call them and they had not authorized the towing. We had NO phone service for miles and could not get to service. It ended up costing us a $2,000.00 towing bill. Dropped GS ERS and now have Coach Net. We did not renew our GS membership and are still trying to stop the junk mail.

"Happy Trails"
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It is fair that the cost was all yours... if you did not call them prior to having the service done, you are on your own. This is clearly stated in the agreement.

Eh!
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