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Old 05-08-2011, 03:07 PM   #1
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Dometic Oasis Elite Door Awning Stuck Open

I have a 2005 Itasca 40' motorhome with a Dometic A&E door awning that is stuck in the open position. I can push the extend or retract buttons but the awning does not move. When I extended the awning there was a loud thump when it reached the full open point. Now the motor still sounds like it is working but the roller does not turn and the arms don't move. Can't move the motorhome with the awning out so I need to find out how to get it back in so I can have it serviced. If there is a solution in buying parts to fix this, I will not be moving again for 9 days. Please help.
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Old 05-08-2011, 05:00 PM   #2
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Hi talquin1,
Welcome to iRV2. Do not feel alone. This awning is notorious for doing this. Repair of the awning will require the motor to be removed and a mating part be replaced. If you plan to do this yourself, consider removing the awning from the coach (cut two wires and remove about 4 screws). Slide the awning forward until it slides out of its' track. If you plan to have a shop fix it, purchase some long plastic wire ties. You might be able to feed the wire ties behind the awning enough to hold it closed.

What happened is the motor shaft is mated to the awning roller tube via a hub with a key that fits between the two parts (motor shaft and mating hub). This key is made of soft metal and will wear out over a period of opening an closing the awning. The awning is spring loaded to the out position.

To see the mating part (awning clutch go to Door Awning Clutch - iRV2.com RV Photo Gallery
and
Door Awning Clutch - iRV2.com RV Photo Gallery
there is a short narrative at the bottom of this photo.

If you are handy, do not through out the part. I drilled/tapped for a #2 thread. Went to the local hardware store and got two very short #2 set screws. Now I have a spare for when the new part wear out again. Once the part with the set screws is installed, this problem should never happen again.
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Old 05-08-2011, 08:03 PM   #3
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talquin1

GaryKD thank you for responding to the thread. You gave me valuable information especially with the photos. Not sure if I'm going to attempt to repair it myself. You mentioned using long wire ties to hold the awning in so I would have the ability to move the coach. My question is can I push the awning back in like it is now or do I have to remove the caps and turn the roller by hand to get the awning back in place. Thank again, talquin1
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Old 05-09-2011, 03:29 PM   #4
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Hi talquin1,
One can manually push the awning into the closed position. It will not be tight, but closed. The wire ties will hold it in place. It is easiest to do this with a helper. The awning tube can be rolled with one's fingers as the awning is pushed in to the closed position.

Before doing this have the wire ties already positioned behind the awning cover so they can be fastened and tightened quickly. The closer the awning gets to the closed position more strength is required to keep it there.
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Old 05-09-2011, 06:34 PM   #5
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Mine shot out going down the freeway I pushed it in and held it while my son zip tied it on each end. It was really not a bad do it yourself project. probably a $150 to $200 plus parts repair.
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Old 05-15-2011, 07:48 PM   #6
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Had the same problem with ours. We used zip ties as well to keep it closed, and drove it to DaysRV. They said that some screws that hold the motor came loose, so that the gears would not stay engaged. They fixed it for $20!
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Old 01-09-2012, 12:11 PM   #7
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I would like to comment on all the information my wife found on irv2. We had the door awning pop out two days ago. Fortunatley we are in South Padre Island KOA and are not going anywhere for a few months. We called a local RV repair guy, by the time he got out here my wife had done a search on her Android and determined the problem before the reapir guy arrived. Great job done by all of the responders in the Thread. I sat down and joined irv2 within a few minutes. What a great resource.
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Old 01-09-2012, 12:16 PM   #8
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Welcome Dickers1! You're right, this is a great resource for all kinds of info!
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Old 03-01-2012, 10:04 PM   #9
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Oasis Elite Door Awning Problem

Much like Talquin1 the oasis elite door awning on my Itasca motorhome failed to retract. Since we had a travel day planned, I looped a thin rope with a slip knot around the two hinged support arms. My wife slowly pulled down on the loose end causing the arms to retract. Once fully retracted, several strips of duct tape were applied to both ends which held securely for the rest of our trip; nine days and 900 miles including wide temperature ranges and high winds. Once home I followed GaryKB’s repair suggestions, I used a 1/8th Allen set screw to secure the drive shaft with blue Loctite™. Additionally, I drilled the lower rim of the plastic housing to allow my Allen wrench to tighten the set screw after the awning was reinstalled. Should the set screw ever loosen, this hole will allow access to tighten it by just removing the motor cover. Finally, Dometic does still sell a replacement part under a new stock number 3310300.000. I would like to thank you all for your posts as they helped make my trip and the repairs a success. Keep that RV spirit alive.
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Old 04-30-2013, 01:35 PM   #10
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Dometic A&E System Door Awning

When I retracted my Electric Dometic Door Awning - the last 6" - the Awning extended very fast - the motor was running and there was no retracting or extending. Called Dometic and was informed that the motor was bad and needed to be replaced at a cost of $581.66. Checking on some of the posting with the same problem - thought I would go to a MANUAL Awning - called Dometic and was informed that they DO NOT RE-STOCK. The motor was mine. Removed the Awning with help - found that the spacer bracket between the motor and the housing assembly was loose by 1/2" - cause of the problem - the motor was drifting off the drive shaft assembly that in turn chewed-stripped the shaft-canvass assembly.
THE FIX - drill a 1/4" hole in the shaft-canvass - tapped then inserted a 1/4"x20 set screw. Used a portable grinder to grind excess height of set screw to allow assembly of motor to housing assembly. Drill at 1/2" access hole in the housing assembly to match with the hole of the set screw - Allen Wrench used to tighten set screw. Re-install Awning and hook up the wiring - AWNING WORKS GREAT.

Note that I received ZERO technical advice from Dometic other then I need a NEW MOTOR - believe their Tech Dept. needs a lot more training on repair and RETURN POLICY. I am now an owner of a Electric Motor that I have no need - should one out there have a need for it - let me know.
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Old 07-19-2013, 12:56 PM   #11
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how to remove oasis elite awning. awning is closed and will not extend.
thanks irishjack
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Old 07-19-2013, 04:41 PM   #12
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Quote:
Originally Posted by irish323jack View Post
how to remove oasis elite awning. awning is closed and will not extend.
thanks irishjack
On a carefree if you take the motor out of the end it will shoot out.
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Old 03-24-2015, 09:43 AM   #13
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This thread still lives and provides useful info.

Mine awning just died. Took it partially apart and realized its still covered under the extended warranty so used the 'rope to pull it in and zip tie it shut' method described above. Will have it fixed when we return from FL next week.

Thanks for the info!
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Old 06-09-2015, 05:28 PM   #14
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Permanent solution for the Oasis Awning that costs about $6 for roll pins. Photo provided, i tried to upload several photos but could only upload one from my tablet the web site rejected the rest.

When the awning is stuck in the open position, its becuase the aluminum collar winder shaft is stripped from the coupler gear drive shaft. Fix is to drill aluminum collar and drive shaft together as one part, drill an access hole in plastic cover section to install a roll pin through both parts.

Remove awning from coach, on mine it was 3 screws, my awning hangs in a slot on the RV, remove screws, cut wires and slide awning off coach.

1. Disassemble awning, remove motor unit and tap out drive from blind wind tube.

2. With both the gear drive shaft and collar assembly together in the correct orientation, use a drill press (would be mean to do by hand) to drill a 1/16 hole through both parts in center of shaft. I used a piece of angle iron mounted in a vice to form a V to support shafts.

3. Buy a 1/16" roll pin, Harbour Freight has a set of all many sizes for $6, fit roll pin and grind down for proper length. Pin should be flush with both sides of aluminum collar.

4. Remove roll pin when you have it trimmed correctly and you are confident you can get the pin tapped in through and access hole you will drill.

5. Put Drive gear back in to determine drill hole location (measure from end of shaft).

6. Drill an access hole through plastic cover. (you will silicone this when you are done), clean the hole when so you can insert roll pin when both shafts are installed.

7. Insert Drive gear and shaft, and insert Aluminum collar drive side onto shaft being carefull to allign holes you drilled.

8. Through Access hole, insert roll Pin through both shafts fit should be snug, use a drop of Loctight Blue on the pin, use a punch or drift thats small enough to drive the roll pin to flush.

9 Now both shafts are connected and will drive again, and you can close you awning.

10. Silicon the access hole you drilled.

11. Install back on awning unit, apply 12volts from a battery and close your awning, before you put back on your coach.

Hope this helps
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