Thanks for the reply.
Voltage is good and if I press to extend (even when extended) it clicks very loudly as if trying to extend.
When I press Retract, I can see the barrel try to move (it gives a very small judder) but nothing happens.
the rear of the roller tube
Sorry to sound stupid, but how do I access this on an Elite Door Awning?
Do I have to remove screws and lift the whole awning forward or is it something I can see easily.
Its obviously too high to see from the ground so can it be seen looking down from the roof?
Guess I will have to source some ladders otherwise.