I don't have any claims experience with them but I just bought a 5 yr policy thru them for my MH...I liked it because it is an exclusionary policy and I also got the rider that covers items damaged by items not covered.....
I had some conversations with Jeff there and liked what he had to say..That said, be careful with the contracts he sends you....I got 3 before I finally got the right one..They seem lax on that issue which I thought was pretty important to me..!!
The price was 3x better than GS, if they come through and pay if I have a claim I will be pleased...I really don't know how they do it for the price they charge though...Time will tell I guess......
Steve and Liz