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10-10-2019, 08:11 PM
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#15
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"Formerly Diplomat Don"
Newmar Owners Club
Join Date: Apr 2005
Location: Moorpark, Ca.
Posts: 24,063
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I see this the same as "Gary RVRoamer". Your beef is with the dealership. You need to ask what they did with the warranty inspection papers that they said they would provide. You would also be going after the dealership for the money. WW didn't do anything wrong.
I would start at the dealer with a request for a complete refund or for them to put the pressure on WW and to provide the warranty as if the inspection was done. If they deny they made the statement about an inspection, I would take the dealership to small claims. Your case is easy to prove. The dealer who sells these warranties and MAKES money off of them, knows or SHOULD reasonably KNOW that an inspection is required as PART of the WW sale.
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Don & Mary
2019 Newmar Dutch Star 4018 (Freightliner)
2019 Ford Raptor
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10-11-2019, 11:00 AM
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#16
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Senior Member
Workhorse Chassis Owner
Join Date: Jan 2002
Posts: 1,896
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Without reading the contract...I think it says that the new owner shall keep the receipts for all maintenance THEY have done. I would guess there is not a provision that they have receipts for maintenance done PRIOR to their purchase.
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2003 Dolphin LX 6355 w/ W22 chassis; 8.1L gas & Allison 1000
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10-11-2019, 11:10 AM
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#17
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Senior Member
Winnebago Owners Club Workhorse Chassis Owner
Join Date: Aug 2007
Location: Sonoma County, CA
Posts: 6,401
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Have you contacted Wholesale Warranties? They are very helpful after the sale, they assisted me with a claim. Contact them (WW) and see what they say.
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Wayne & Roberta
08 Winnebago Destination 39W Gas UFO Workhorse Chassis......It's really weird being the same age as old people. I thought getting old would take much longer.
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10-12-2019, 12:57 PM
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#18
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Junior Member
Join Date: Oct 2019
Posts: 7
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Quote:
Originally Posted by Dav L
What is the failure? Was it not winterized correctly?
As example, if the motor was sludged up from lack of oil changes and the motor seized, then that's a sure failure caused by lack of maintenance.
But, other than putting a nozzle and filter in the aquahot...I can't think of any other maintenance that can cause catastrophic failure (other than freezing it).
So, you might have a leg to stand on.
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Service Center said that a weld had broken causing antifreeze to leak into the heat exchanger and the unit needed to be remanufactured or replaced. From talking with several technicians, if the leak is inside the main unit it must be sent off for remanufacture or replacement.
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10-12-2019, 01:04 PM
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#19
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Junior Member
Join Date: Oct 2019
Posts: 7
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Quote:
Originally Posted by NXR
Did they inspect it? That should cover you. Send them a certified letter. They're supposed to be one of the best so I'm surprised by this.
Ray
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They did inspect it. They wouldn't even write the contract without the inspection.
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10-12-2019, 01:10 PM
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#20
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Junior Member
Join Date: Oct 2019
Posts: 7
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Quote:
Originally Posted by PanJH
You said: " When I told the salesman that we did not have any maintenance records, I was told that they would inspect the vehicle and would cover any problems not found during that inspection." I'm assuming that was the salesperson at the dealership that sold you the service plan and not a employee of Wholesale Warranties. When reading the coverage clause you posted, it's pretty clear that they (WW) expect traceable documentation of the required maintenance.
Now if the person that did the inspection was a employee of or authorized by WW and amended the contract to state what you said the "salesperson" told you, then you'd be good to go after them.
But I have the feeling that the person that gave you that line about inspection was a salesperson at the dealer who had no authorization to make that statement and was only looking out for his commission. In which case, you might as well get your refund
( good luck)
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Sorry I wasn't clear. The dealer was not involved in the transaction. I contacted Wholesale Warranties directly. The salesman who made these statements was an employee of Wholesale Warranties. This person assured me that the inspection would reset the clock and that the maintenance requirement would be effective going forward, and that records would not be required for the period prior to the date we took ownership (which was also the effective date of the contract).
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10-12-2019, 01:13 PM
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#21
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Junior Member
Join Date: Oct 2019
Posts: 7
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Quote:
Originally Posted by Scooter
Without reading the contract...I think it says that the new owner shall keep the receipts for all maintenance THEY have done. I would guess there is not a provision that they have receipts for maintenance done PRIOR to their purchase.
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That's how we read the contract. That's also how the Wholesale Warranties Salesman explained it.
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10-12-2019, 01:17 PM
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#22
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Junior Member
Join Date: Oct 2019
Posts: 7
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Quote:
Originally Posted by UFO Pilot
Have you contacted Wholesale Warranties? They are very helpful after the sale, they assisted me with a claim. Contact them (WW) and see what they say.
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We contacted them immediately after the denial. They called to see if the insurer would reconsider. They were unable to help. I've gone up the chain. If no success I will cancel the contract.
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10-12-2019, 02:56 PM
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#23
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Senior Member
Join Date: May 2017
Location: Metamora, MI
Posts: 5,525
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Quote:
Originally Posted by schoggismom
Service Center said that a weld had broken causing antifreeze to leak into the heat exchanger and the unit needed to be remanufactured or replaced. From talking with several technicians, if the leak is inside the main unit it must be sent off for remanufacture or replacement.
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That's not a maintenance issue.
No lack of maintenance would cause the weld to break - except if it froze dependent on what actually broke. It would be very evident if it was freeze related, a bad weld, or vibration of why the weld failed.
If the heater was working, no inspection would have found it either.
Only if a lack of maintenance CAUSED the problem should it be a factor in coverage.
If it hasn't frozen (again - this is easy to determine), then sounds like you have a case. Since the heater replacement is going to be $7K+, its worth going to the mat.
__________________
2002 Newmar Mountain Aire Limited 4370 w/ Spartan K2 and Cummins 500hp
ASE Master Certified (a long.....time ago...)
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10-13-2019, 07:17 AM
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#24
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Senior Member
Workhorse Chassis Owner
Join Date: Jan 2002
Posts: 1,896
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If and when you write a letter to your state attorney general....send a copy to the underlying insurance company or bank.... that backs WW contract. Usually, this info is on the last paragraph of the last page of the contract.
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2003 Dolphin LX 6355 w/ W22 chassis; 8.1L gas & Allison 1000
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10-16-2019, 08:04 PM
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#25
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Senior Member
Workhorse Chassis Owner
Join Date: Jan 2002
Posts: 1,896
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Even tho you might be using a sledge on a thumbtack....I would contact the S.C. Department of Consumer Repairs in Columbia. 800-922-1594.
__________________
2003 Dolphin LX 6355 w/ W22 chassis; 8.1L gas & Allison 1000
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