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Old 05-11-2006, 08:39 AM   #1
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I have read most of the threads concerning all sorts of problems and solutions with HWH leveling jacks. I have had my share..alarms that will not go off even in store position..and now a jack that will not extend. I spoke to HWH and they directed me to a blown 15 amp fuse near the control unit. Replaced it and it blew immediately. Took it to local dealer to have it taken care of and was informed it had a shorted solenoid that controlled that jack. When dealer contacted Extended Warranty Company, they refused the claim because a solenoid was not specifically listed on the policy. I called and talked to a young lady and asked her if she knew what a solenoid was and that it was the same thing as an actuator which was listed. I ended up talking to her supervisor, another lady who also did not know what a solenoid was or what was it function. She finally said to hold on while she checked again and came back on the phone and agreed to pay all of the claim except freight and deductible. The moral of this is I suppose, is that sometimes you just have to educate the insurance companies and they will work with you. I will probably still have the jack alarm problem occasionally, but I know what to do now thanks to this forum.
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Old 05-11-2006, 08:39 AM   #2
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I have read most of the threads concerning all sorts of problems and solutions with HWH leveling jacks. I have had my share..alarms that will not go off even in store position..and now a jack that will not extend. I spoke to HWH and they directed me to a blown 15 amp fuse near the control unit. Replaced it and it blew immediately. Took it to local dealer to have it taken care of and was informed it had a shorted solenoid that controlled that jack. When dealer contacted Extended Warranty Company, they refused the claim because a solenoid was not specifically listed on the policy. I called and talked to a young lady and asked her if she knew what a solenoid was and that it was the same thing as an actuator which was listed. I ended up talking to her supervisor, another lady who also did not know what a solenoid was or what was it function. She finally said to hold on while she checked again and came back on the phone and agreed to pay all of the claim except freight and deductible. The moral of this is I suppose, is that sometimes you just have to educate the insurance companies and they will work with you. I will probably still have the jack alarm problem occasionally, but I know what to do now thanks to this forum.
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Old 05-12-2006, 05:42 AM   #3
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Our '05 Suncruiser had jack problems. One was very slow retracting. HWH said that caused an another solenoid to short. HWH after 2002 +-?has a three year warranty. With 23K miles and 20 months, they replaced one jack, all the solenoids, all the springs and the main box,at my dealer, Flagg RV, W Boylston, MA. Winne. also replaced the seal system on my R/R slide under warranty (not extended). I have received good service from HWH, Flagg RV and Winnebago
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Old 05-12-2006, 08:08 AM   #4
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Cousin Ed,
I have also had very good service from HWH and my local dealer (who by the way I did not purchase my MH from). My only kink in the hose was from the Extended Warranty Co. My MH was used so HWH would not honor the 3-year warranty which is clearly stated. My main purpose in my post was to let other extended warranty owners know that you must be persistent with the insurance company. Happy Trails!!
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Old 05-12-2006, 09:02 AM   #5
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I think that some of the extended service companies say "no" just to see who complains. Your persistance paid off and I am glad to hear that your pursued the issue instead of just rolling over to them.

If you ever make it to the area of the HWH facility stop in. A friend was having some problems with his jacks. A local shop estimated a repair of $1200. He took it to the factory and they repaired the main issue and gave the complete system a thorough going over. The bill from HWH was $250. Well worth the stop for him.
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Old 05-12-2006, 09:43 AM   #6
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Kazoo Tom,
Thanks for the info and I'll be sure to do that! I can see that I am not going to be completely satisfied until I get the "real experts" on it. Happy Trails!!
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Old 05-13-2006, 07:43 AM   #7
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">When dealer contacted Extended Warranty Company, they refused the claim because a solenoid was not specifically listed on the policy. </div></BLOCKQUOTE>


You have just illustrated why the most desirable extended waranty policy is the type that covers everything except items specifically excluded. That way you don't have discussions what what the names of things are or their design (e.g. are they "internally lubricated"). Policies which cover only the specifically listed items can be very frustrating and and prone to denaials if the mechanic doesn't use quite the same wording as the policy uses.
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Old 05-17-2006, 04:18 PM   #8
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I'd love to hear about any suggestions as to a good extended warranty. Currently cosidering the Good Sam policy and it looks ok but....
-I have no idea what the 'internally lubricated' exception is about.
-I am a bit concerned about exactly what has been left off the list of coveree components.


Is there a polcy that has a list of exceptions rather than a list of items covered?

thanks
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Old 07-08-2008, 12:18 PM   #9
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We had occasional problems with our HWH jacks on 2008 motorhome. The alarm kept sounding even though the jacks were up. This last time, the alarm went off & the control board wouldn't work. Turned out the large green resistor had broken off the control board--guess it's held on by silicone & it failed. Seems to be good response on warranty though, since the company is replacing the board. I was told that this has been a problem with late model jacks.
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Old 07-09-2008, 01:55 AM   #10
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Kathleen Martinelli, welcome to iRV2.com. We are glad to have you join us. I am sure you will enjoy this website and forum. We hope you will be an active participant.
For those that have extended warranty policies, it is very important that the repair facility read the contract and know how to use verbage that does not set off red flags with the processor on the other end of the line. Example: braces are not covered but brackets are. Good luck to all and have a great summer.
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