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05-29-2015, 07:46 PM
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#1
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Senior Member
Winnebago Owners Club
Join Date: Nov 2014
Location: Nomadic - Currently Near Lassen NF
Posts: 679
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Focal Wood Response Time
I called Focal Wood and left a message 2 weeks ago and repeated my phone number a couple times and have not heard back. How long before they return your initial call about ordering a piece of furniture? Do they have so much business that they don't need more?
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Luna was born in 2005 and is a Winnebago Journey 34H w/ CAT C7 350 [SIGPIC][/SIGPIC]
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05-29-2015, 08:05 PM
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#2
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Senior Member
Join Date: Aug 2001
Location: North America somewhere
Posts: 30,951
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Call the local BBB and inquire if they are still in business, since they are not returning phone calls.
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2000 Winnebago Ultimate Freedom USQ40JD , ISC 8.3 Cummins 350, Spartan MM Chassis. USA IN 1SG 11B5MX,Infantry retired;Good Sam Life member,FMCA. " My fellow Americans, ask not what your country can do for you, ask what you can do for your country. John F. Kennedy
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05-29-2015, 08:12 PM
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#3
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Senior Member
Join Date: Dec 2014
Location: High up in Arizona
Posts: 2,050
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Seems a lot of businesses are run this way and it makes you wonder how they stay in business. With all the means of communication these days it is something that gets worse all the time.
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2019 Allegro Bus 37AP towing a Jeep JK Rubicon Wrangler
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05-29-2015, 11:48 PM
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#4
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Senior Member
Winnebago Owners Club
Join Date: Nov 2014
Location: Nomadic - Currently Near Lassen NF
Posts: 679
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Quote:
Originally Posted by Ray,IN
Call the local BBB and inquire if they are still in business, since they are not returning phone calls.
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Since I have not yet purchased from them - and I may not, that might be overkill.
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Luna was born in 2005 and is a Winnebago Journey 34H w/ CAT C7 350 [SIGPIC][/SIGPIC]
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05-30-2015, 06:52 AM
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#5
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Junior Member
Join Date: Nov 2003
Location: South Dakota/Indiana
Posts: 16
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Focal Wood Products is owned and operated by an Amish gentleman, Carlyle Lehman. He does not have an office staff who answer the phones. My advice would be to call again and leave another message. He normally will answer calls within a day or two. He could be extremely busy and if he is in the shop he would not be able to hear his cell phone ring. He has always been very busy when we have been there. He did a custom cabinet for us and it took awhile, but it is gorgeous and he did it exactly like I wanted. Call him again. . . who knows, maybe the message was garbled and he couldn't hear it all. Contacting the BBB (I'm not sure Nappanee even has one) is not going to accomplish anything. Certainly not appropriate in this instance. He is totally off the grid operating a 20 kw generator and has a lot of work and a lot of satisfied customers. Making a complaint before you have even talked to the man is not the way to get him to do custom work for you. If you are in the area, he is easy to find, his shop is next to his home. But, like I said, call again.
Dale
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Dale Pace
Wife to Terry (Teacher's Pet)
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05-30-2015, 08:04 AM
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#6
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Administrator in Memoriam
Newmar Owners Club Retired Fire Service RVer's Spartan Chassis
Join Date: May 2000
Location: Newark, DE
Posts: 25,898
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Quote:
Originally Posted by Scottiemom
Focal Wood Products is owned and operated by an Amish gentleman, Carlyle Lehman. He does not have an office staff who answer the phones. My advice would be to call again and leave another message. He normally will answer calls within a day or two. He could be extremely busy and if he is in the shop he would not be able to hear his cell phone ring. He has always been very busy when we have been there. He did a custom cabinet for us and it took awhile, but it is gorgeous and he did it exactly like I wanted. Call him again. . . who knows, maybe the message was garbled and he couldn't hear it all. Contacting the BBB (I'm not sure Nappanee even has one) is not going to accomplish anything. Certainly not appropriate in this instance. He is totally off the grid operating a 20 kw generator and has a lot of work and a lot of satisfied customers. Making a complaint before you have even talked to the man is not the way to get him to do custom work for you. If you are in the area, he is easy to find, his shop is next to his home. But, like I said, call again.
Dale
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Adios, Dirk - '84 Real Lite Truck Camper, '86 Wilderness Cimarron TT, previously 4 years as a fulltimer in a '07 DSDP
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07-16-2015, 02:07 PM
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#7
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Senior Member
Monaco Owners Club
Join Date: Apr 2009
Posts: 153
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I don't know what happened to your callback, but he called me back within 1 hour of my call. Very pleasant and helpful, and I think he has what I need!
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34' Holdiay Rambler Neptune
Solar and Jeep
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