Originally Posted by Tony Lee
regardless, if all else fails, it never hurts to remind people that their penny-pinching nit-picking is being viewed by x,000 members of a premier RV forum and even if they lose one sale as a result, fixing your awning for free would likely end up the cheapest option
An example on the other side of the coin is Michelin who told me that they would honor the warranty on my tires starting with the year I purchased my coach rather than the date the tires were manufactured. I bought it in early 2007 and they said they would honor the warranty through the end of 2012.
Having said that though, this was only in discussion and I did not have to submit a claim for them to actually pay.