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Old 09-29-2011, 11:37 PM   #1
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God Bless Progressive Industries

I pulled into an RV park inTulare, CA, about 5 PM. I plugged into the 50A pedestal and nothing happened. Typically, the Progressive Industries Electrical Management System will show the incoming voltage and check that everything is correct with the park 220V power and then switch the power into the coach.

The temp outside was 95 degrees and now no AC. I checked the pedestal and it had power. I checked the main breaker, the inverter breakers and anything else I could thank of. No power.....

Went out to dinner, came back at 8 PM California time. No power. Since the EMS is the gate keeper for power to the coach, I called Progressive Industries and left a message for tech support to call me back in the morning. I get to sleep in an 85 degree coach tonight.

Just then my phone rings and it is Progressive Industries tech support. He tells me they always have some one on call. To make a long story short, he has me open the EMS box. There is a by-pass wire already in place. I plug it where he tells me, turn on the 220v pedestal breaker and on comes the AC in the coach. He tells me that I need a new board and to call the factory in the morning and they will send me a new one for free. And now I have AC for tonight.

I love dealing with Made In America companies that answer their phone in America. Thank you, Tommy the tech.
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Old 09-30-2011, 12:30 AM   #2
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I think you mean 110Volt and 50 amp.
Phil

Quote:
Originally Posted by Lukeaa View Post
I pulled into an RV park inTulare, CA, about 5 PM. I plugged into the 50A pedestal and nothing happened. Typically, the Progressive Industries Electrical Management System will show the incoming voltage and check that everything is correct with the park 220V power and then switch the power into the coach.

The temp outside was 95 degrees and now no AC. I checked the pedestal and it had power. I checked the main breaker, the inverter breakers and anything else I could thank of. No power.....

Went out to dinner, came back at 8 PM California time. No power. Since the EMS is the gate keeper for power to the coach, I called Progressive Industries and left a message for tech support to call me back in the morning. I get to sleep in an 85 degree coach tonight.

Just then my phone rings and it is Progressive Industries tech support. He tells me they always have some one on call. To make a long story short, he has me open the EMS box. There is a by-pass wire already in place. I plug it where he tells me, turn on the 220v pedestal breaker and on comes the AC in the coach. He tells me that I need a new board and to call the factory in the morning and they will send me a new one for free. And now I have AC for tonight.

I love dealing with Made In America companies that answer their phone in America. Thank you, Tommy the tech.
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Old 09-30-2011, 12:31 AM   #3
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It's nice to hear positive stories for a change. I'm glad (and impressed) they got you going so quickly.

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Old 09-30-2011, 02:09 AM   #4
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Progressive has amazing customer support!
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Old 09-30-2011, 05:39 AM   #5
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Luke is correct that 50 amp service is 220 volts (actually 240 volts).

Most RVs only use the 2 120 volt legs, which are 50 amps each for a total of 100 amps.

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I think you mean 110Volt and 50 amp.
Phil
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Old 09-30-2011, 03:38 PM   #6
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x2 x2 x2 x2 for Progressive Industries.
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Old 10-01-2011, 01:20 AM   #7
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I have a Progressive Industries surge protector. It's good to hear they are so responsive, even after hours.

Craig
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