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Old 11-04-2013, 04:54 PM   #1
Junior Member
Join Date: May 2013
Posts: 7
Good Sam Emergency Road Service

Our experience today with Good Sam Emergency Road Service. People are always asking which is best so I offer a real time experience today.

We have had Coach Net for years, used them once and they were awesome. Got talked into trying Good Sam Emergency Road Service by Camping World.

We were west bound on I-10 about 30 miles outside Tucson, AZ. We blew a tire on the front of the tow car, shredded. So we called Good Sam Emergency Road Service, this was at 12:47 PM.

The rep said they would text us who was coming out...then we waited...half a hour later we got a call from a tow company located in Bisbee, AZ. We confirmed our location, he said I am not coming there to change a tire, that's 65 miles from here.

So I call Good Sam back again, explain what transpired. I say we are only about 30 miles from Tucson, get us someone from there. We wait...another half an hour later I call back...still no one is scheduled to be sent out. They are working on it. By 2:00 we are done with Good Sam Emergency Road Service, change the darn tire and head down the road.

I already called Coach Net and re-enrolled. Good Sam should be ashamed. Don't get them, if they can't change the tire on our Honda tow car, how in the world do they think they could handle the RV? They can't. Kick 'em to the curb.

Charles and Terri

Charles and Terri
2003 Monaco Monarch SE
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Old 11-04-2013, 05:16 PM   #2
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Monaco Owners Club
Join Date: Mar 2000
Location: Woodburn Oregon USA
Posts: 2,648
Have you posted your experience over on RV.net. Supposedly they have a Good Sam Care Team there to look into problems and pacify unhappy customers. Tell them you want your money back.

Brian, Loretta & Daisy (Golden Retriever)
2008 Holiday Rambler Endeavor 40 PDQ , ISL 400
2014 Ford Explorer toad
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Old 11-05-2013, 09:22 AM   #3
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Join Date: Aug 2001
Location: North America somewhere
Posts: 13,892
Sorry for your experience. CoachNet and Good Sam usually deal with the same providers, so you could have experienced the same with CoachNet. As Brian said, contact the GS rapid response team and file a complaint. The CEO, Marcus Lemonus monitors the rv.net website that accepts complaints and suggestions, if you don't file a complaint he never knows what's happened.
2000 Winnebago Ultimate Freedom USQ40JD, ISC 8.3 Cummins 350, Spartan MM Chassis. USA 1SG, retired;PPA,Good Sam Life member,FMCA."We the people are the rightful masters of both the Congress and the Courts - not to overthrow the Constitution but to overthrow men who pervert the Constitution. "Abraham Lincoln"
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Old 11-05-2013, 01:00 PM   #4
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Freightliner Owners Club
Join Date: Jan 2013
Location: Spokane, WA
Posts: 692
Late last September we were coming home and broke down (engine). Called Good Sams and they did a fantastic job. They got the right tow truck to pull our coach and it was towed to a freightliner repair center (not just any repair center). They stayed in contact with us throughout our ordeal which really took the stress out of our situation. We were very satisfied. Last year we had a flat tire and they had Les Schwab (local NW tire dealer) out in less than an hour and kept in constant contact with us until they came out. I'm sorry your situation didn't turn out that way, but they haven'' let us down yet?
02 Fleetwood Discovery 37U, 330 Cat pulling a 2006 diesel Liberty..or..2011 4dr Wrangler..or..20' Lund Salmon/Halibut Hunter
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Old 11-05-2013, 04:27 PM   #5
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American Coach Owners Club
Join Date: Mar 2011
Posts: 4,973
Sorry for your trouble, but GS vs Coach Net is like Chevy vs Ford. Everybody has good experiences and bad experiences.
2014 American Eagle 45T
DD 500
Pulling a Honda CRV
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