Go Back   iRV2 Forums > MOTORHOME FORUMS > MH-General Discussions & Problems
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 05-05-2015, 07:24 PM   #1
Senior Member
 
Santara's Avatar
 
Forest River Owners Club
Ford Super Duty Owner
Join Date: Aug 2010
Location: S florida now Cocoa
Posts: 275
Good Sam RS compare to Coachnet

Think very serious ab t leaving that bunch over there, just to many horror stories ab t being left on side of road,(Iblew a tire on I95 one time ,gave Dispatch exact location, How far to next exit she kept asking for address ,I said u don't listen well, no add. on I 95) then the Op calls AAA or somebody else less then 11/2 hr all taken care of. What is eveybody view point on Coachnet please good & BAD
__________________

__________________
Rick & Barbara
"98" 30 'Coachmen C Santara FL (front lounge) V 10
TST tpms, ScanGauge 2 cats Tyler,Lucy
Santara is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 05-05-2015, 08:26 PM   #2
Member
 
CarlaT's Avatar
 
Fleetwood Owners Club
Workhorse Chassis Owner
Join Date: Dec 2008
Posts: 46
Honestly I had a just as bad experience. I think they use the same people as Good Sams. The reason I say that is I had a valve stem leak at my storage place with Coach-net took 2 hours. The couple years same call same location but used Good Sams 1.5 hours. Most of my problems thru the years have been tire issues and it seem like equal service. I will say I called Coach-net when my W22 brakes started smelling like they had overheated and they were completely worthless.
__________________

__________________
Carla, hubby, 2 kids (1 Left the nest and started her own) and Heinz 57 dog

2005 Fleetwood Southwind 32VS (W-22)
CarlaT is offline   Reply With Quote
Old 05-05-2015, 08:34 PM   #3
Senior Member
 
CampDaven's Avatar


 
Join Date: Jul 2012
Location: Fulltime, USA
Posts: 14,453
Blog Entries: 1
Both will tow or swap tires.
They don't do brakes.
__________________
Dave and Nola, RVM1
The Journey is Our Destination!

http://davenola.blogspot.com/
CampDaven is offline   Reply With Quote
Old 05-07-2015, 03:19 PM   #4
Senior Member
 
lenjen's Avatar
 
Join Date: Mar 2011
Location: Conyers, GA
Posts: 549
I have to change from Good Sam's as I have learned they do not go to any commercial properties (State Fair grounds included), where I might be attending a dog show/trial and do not cover if you are in a sandy area, beach camping spots. See exclusion about being off the road check page 16.

http://webcontent.goodsam.com/goodsa...r_Brochure.pdf

I called them to double check this morning and most of the places I go they do not cover.
__________________
Sandi
Loving My RV
2005 Dolphin 6355 LX WH24
lenjen is offline   Reply With Quote
Old 05-08-2015, 09:52 AM   #5
Senior Member
 
C-PHartley's Avatar


 
Newmar Owners Club
Florida Cooters Club
Join Date: Apr 2011
Location: Venice, Fla.
Posts: 495
Quote:
Originally Posted by lenjen View Post
I have to change from Good Sam's as I have learned they do not go to any commercial properties (State Fair grounds included), where I might be attending a dog show/trial and do not cover if you are in a sandy area, beach camping spots. See exclusion about being off the road check page 16.

http://webcontent.goodsam.com/goodsa...r_Brochure.pdf

I called them to double check this morning and most of the places I go they do not cover.
Page 16 states "*An off-road area is defined as an area OFF of any of the following: hard-packed or graded dirt public road, paved street, driveway, parking lot, highway, freeway, expressway or adjacent shoulder."

I take that to mean that if you get stuck in the woods or on the beach, you are on your own. That makes sense to me. I am only shopping for "roadside" assistance. I can't find any restriction that talks about State Fair Grounds or commercial properties.

I am currently shopping Coach-Net and Good Sam, and it appears that Good Sam will save me $250.00 over a 5 year period to do what I need (motor home, dolly, and two cars). I have been a Coach-Net customer for the past 4 years, but am considering the change. I was left on the side of the interstate in S.C. by Coach Net in the past due to a ruptured hydraulic hose. After 3 hours, multiple calls, and no call back, I unloaded the toad, drove to a truck stop to purchase a couple of gallons of hydraulic oil, drove back to the MH, filled the reservoir and limped back to the truck stop for repair. Still no call back. After the repair was made, I called Coach Net to complain, and I got nothing, no explanation, no apology, nothing. Just an "Oh Well, sometimes that happens." Escalating it to a supervisor resulted in "I'll check into it and call you back" I'm still waiting for the call. Needless to say, my experience was a disappointment.
__________________
--Chuck
95 Newmar Kountry Star, Spartan Chassis, Venice, Fla
C-PHartley is offline   Reply With Quote
Old 05-08-2015, 10:11 AM   #6
Senior Member
 
lenjen's Avatar
 
Join Date: Mar 2011
Location: Conyers, GA
Posts: 549
WOW Chuck, your experience would turn me off, too. It is the first negative I've read on Coach-Net, but through my dog show friends there are many negatives about GS's, because they refused service when needed at these "commercial venues". Most of us only carry a couple of our pets not an RV full of dogs and are usually at parks.
__________________
Sandi
Loving My RV
2005 Dolphin 6355 LX WH24
lenjen is offline   Reply With Quote
Old 05-08-2015, 12:03 PM   #7
Senior Member/RVM #90
 
MSHappyCampers's Avatar


 
Monaco Owners Club
Join Date: Nov 2002
Location: Columbus, MS
Posts: 26,313
Honestly, I don't think there's a dimes worth of difference in either one! You'll hear horror stories on both.
__________________
Joe & Annette

2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD
MSHappyCampers is online now   Reply With Quote
Old 05-08-2015, 12:33 PM   #8
Senior Member
 
jdoc's Avatar
 
Texas Boomers Club
Fleetwood Owners Club
Freightliner Owners Club
Join Date: Jul 2001
Location: Big Spring, Texas
Posts: 768
Send a message via Yahoo to jdoc
I have Good Sam for many years. I have never had a problem. Transmission line broke on my car. I called Good Sam and they paid for it to be flat bed hauled to a Dodge dealer 45 miles away from my home. It was not even my toad.

Jerry
__________________
Jerry and Janell
Navy by record Marine by choice
2005 Bounder 38N DP 300 CAT 2017 Jeep Wrangler
jdoc is offline   Reply With Quote
Old 05-08-2015, 05:54 PM   #9
Senior Member
 
Join Date: Dec 2014
Posts: 182
Don't rule out your auto insurance, added mine to Progressive haven't used it yet only have a few trips since bought November 2014 but as the policy reads will be good.
__________________
Jerry & CP (copilot) Joyce
2000 Coachmen Mirada 340 MBS ( Pretty Penny )
Getting lost every chance we get.
pop-sicle is offline   Reply With Quote
Old 05-08-2015, 08:52 PM   #10
Senior Member
 
Ray,IN's Avatar
 
Join Date: Aug 2001
Location: North America somewhere
Posts: 13,699
Quote:
Originally Posted by lenjen View Post
WOW Chuck, your experience would turn me off, too. It is the first negative I've read on Coach-Net, but through my dog show friends there are many negatives about GS's, because they refused service when needed at these "commercial venues". Most of us only carry a couple of our pets not an RV full of dogs and are usually at parks.
There is a lengthy negative thread about CoachNet on the escapees.com discussion forums.
__________________
2000 Winnebago Ultimate Freedom USQ40JD, ISC 8.3 Cummins 350, Spartan MM Chassis. USA 1SG, retired;PPA,Good Sam Life member,FMCA."We the people are the rightful masters of both the Congress and the Courts - not to overthrow the Constitution but to overthrow men who pervert the Constitution. "Abraham Lincoln"
Ray,IN is offline   Reply With Quote
Old 05-15-2015, 06:35 AM   #11
Senior Member
 
ImagesByHawk's Avatar
 
Holiday Rambler Owners Club
Join Date: Nov 2013
Posts: 165
First let me say we use Coach-Net and they have been wonderful.

Regardless of what roadside assistance provider you use, and they vary with what they will and won't cover so compare policies, they ALL rely on those local vendors in the area where you are broke down and need assistance.

If the local wrecker company is already swamped with calls or is otherwise engaged they might not be able to get to you quick enough to your liking to provide you with assistance. The RA provider has no control over that! They may have to call several vendors to find you one, but it still may take time.

Another reason your RA provider may not be able to get someone to you is they don't have an agreement between them and the local vendor. Much like some doctors offices don't accept certain insurance companies, they can't agree on the fee structure of what they will pay. Same holds true for tow truck companies. If the RA or insurance company won't pay their fee, the wrecker company will tell them to go elsewhere leaving you waiting.

Some RA providers such as the major insurance companies refer their customers to contracted call centers, which are nothing more than a convenient way for them to stay out of the process using a middle man to handle calling the wrecker companies for them to service you. Again, there may be a wait to talk with someone because they are servicing thousands of calls per day not just those from your insurance company or RA provider.

We like Coach-Net because I wasn't forwarded to a call center like I was when we had experienced before with our insurance company.

The most important thing is to have Roadside Assistance that meets the needs of all of your equipment and situation. Get most coverage you can afford, don't scrimp! The cost difference from a basic to deluxe plan is minimal. Its not if it will happen, its when it will happen...Be prepared and covered. Its better to have it and not use it, than not have any and need it.
__________________
2004 HR Ambassador 38PDQ
http://usa-rvnomads.com/
ImagesByHawk is offline   Reply With Quote
Old 05-15-2015, 04:59 PM   #12
Senior Member
 
Join Date: May 2013
Location: Spartanburg SC
Posts: 154
I have used both CN and GS. Really don't think there is much difference, other than the dog show policy of GS. I do travel with three dogs to agility trials, and there is uncertainty about just what GS will do. The other difference is the CN telephone tech support is more helpful, but this is of minor value to me.

Both use a network of contractors and the quality and response time will vary and is a crapshoot . The problem is that needing roadside assistance really sucks and she thing you want the most is for it all to go away - ain't going to happen, but that's what we want.
The way I see it is that I will probably be unhappy with the response time and a lot of other things about the service. needing roadside service is hardly a foundation for a good day. On the other hand, compared to being stranded on the side of the road without knowing who to call is far worse. If you are lucky you get the same guy as CN or GS would have sent, or you could do worse.

The short answer is that neither service is what we would like it to be, but either is a lot better than nothing.
__________________
Upstate South Carolina
2000 Holiday Rambler Endeavor
2012 Honda CRV
wallacerm is offline   Reply With Quote
Old 05-16-2015, 11:51 AM   #13
Senior Member
 
lenjen's Avatar
 
Join Date: Mar 2011
Location: Conyers, GA
Posts: 549
Quote:
Originally Posted by wallacerm View Post
I have used both CN and GS. Really don't think there is much difference, other than the dog show policy of GS. I do travel with three dogs to agility trials, and there is uncertainty about just what GS will do. The other difference is the CN telephone tech support is more helpful, but this is of minor value to me.

Both use a network of contractors and the quality and response time will vary and is a crapshoot . The problem is that needing roadside assistance really sucks and she thing you want the most is for it all to go away - ain't going to happen, but that's what we want.
The way I see it is that I will probably be unhappy with the response time and a lot of other things about the service. needing roadside service is hardly a foundation for a good day. On the other hand, compared to being stranded on the side of the road without knowing who to call is far worse. If you are lucky you get the same guy as CN or GS would have sent, or you could do worse.

The short answer is that neither service is what we would like it to be, but either is a lot better than nothing.
I was told by GS they will not send help if I am at any dog event so I'm moving to CN as they have said it does not matter where I am.

Thanks for all the replies.
__________________
Sandi
Loving My RV
2005 Dolphin 6355 LX WH24
lenjen is offline   Reply With Quote
Old 05-16-2015, 12:26 PM   #14
Moderator Emeritus
 
Gary RVRoamer's Avatar


 
Join Date: Jan 2000
Location: Silver Springs, FL. USA
Posts: 18,073
Why would you even say what "event" you are at? Just that "I am broken down at such-and-such location". Are you saying they won't provide service in any parking lot, e.g. you are at a Walmart or restaurant? Or broken down in front of the campground office? That would make it a very poor service indeed! But the GS RA brochure says nothing to that effect. What it does say is that it will not cover:

Quote:
Vehicles in a repair facility, off-road area*, sand beach
area, or any unattended, unlicensed, or abandoned
vehicles.

* An off-road area is defined as an area OFF of any of the following: hardpacked
or graded dirt public road, paved street, driveway, parking lot, highway,
freeway, expressway or adjacent shoulder.
That says to me that the parking lot an an exhibition hall is quite clearly covered.

Are they perhaps excluding you because of the commercial nature of your dog show participation? That would be a different kettle of fish.
__________________

__________________
Gary Brinck
Former owner of 2004 American Tradition
Home is in the Ocala Nat'l Forest near Ocala, FL
Summers in Black Mountain, NC
Gary RVRoamer is offline   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Good Sam Roadside assistance not so good! rjsupersonic Full-Timers 25 01-28-2015 09:01 PM
Good Sam on Christmas Day Larryg17 iRV2.com General Discussion 8 12-30-2014 11:00 PM
Good Sam esp vs Coachnet bobcee20 Class A Motorhome Discussions 6 10-03-2014 06:16 AM
Wisconsin Good Sam Rally Tom3205 RV Events & Gatherings 2 07-03-2014 08:54 PM
Good Sam Big mistake seniorgear iRV2.com General Discussion 45 03-28-2014 08:21 AM

» Virginia Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 03:24 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.