Had to pass this on regarding a great experience dealing with a vendor. I recently purchased a "Ready Brake" toad braking system from "Night Shift Auto". I decided on the Ready Brake as it is simple to install, is not invasive to the toad or MH systems, and is really reasonably priced. I called and ordered the brake and a drop receiver to level out my tow bar. My Jeep Wrangler bumber sits about 4" higher than the hitch on the MH.
When I got the parts in the mail I soon realized that the drop receiver I had was not enough and need a bigger drop (raise) for the tow bar arms to be level.
I called up Todd at Night Shift Auto and explained my situation. Although he did not specificaly remember me, he understood the situation. Rather than charge me for the new part and wait for the return of the old receiver, Todd stated "there is only $12 difference in those two receivers, I'll put it in the mail today. Don't worry about the price difference, it's not that big of a deal".
I was impressed with the level of service from him, something that is not common these days. In fact, due to his customer service, my partner here at work is also ordering the same braking device.