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Old 08-07-2014, 08:14 PM   #1
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Hankook Tires Cracking

3 year old tires, just the fronts have minor cracking. Has anyone had this problem and did Hankook take care of it? I called the local dealer. First call said not under warranty. I Looked up Hankooks website and it states if under 4 years old, they are in fact under warranty. Called the dealer back, talked to some new, states they may or may not be under warranty, depends on how severe the cracking is. And, he goes on the say I have to purchase the new tires and wait for a refund, if any! So, I will go there tomorrow and see. I did call Hankook Corp in New Jersey, and she says she will give them an authorization number and they should have you pay only the adjusted price. I told her, that if you don't honor the warranty, why it the world would I buy two more of them? Anybody have a similar story, and how did it work out?
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Old 08-07-2014, 09:08 PM   #2
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Well a prorate might get you 25% off, but why get the same thing if they don't last? This is what concerns me about indo-china tires. We were discussing sumitomo/falken here:
Falken tires....and age

Since they were only $100 cheaper than the michies or goodyears, why bother? At least they're a known quantity. <shrug>

I wonder how many others have had premature aging with them? Supposedly ozone and UV breaks the rubber down and they weather crack.
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Old 08-09-2014, 09:41 AM   #3
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Hankook is a Korean company and an reputable international manufacturer with factories all over the world.

How "minor" is this cracking? Michelin, for example, says anything less than 1/32" is just cosmetic and 1/32"- to 1/16" is reason for a closer examonation but not necessarily a bad tire.
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Old 08-09-2014, 10:35 AM   #4
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Quote:
Originally Posted by JPMaly View Post
3 year old tires, just the fronts have minor cracking. Has anyone had this problem and did Hankook take care of it? I called the local dealer. First call said not under warranty. I Looked up Hankooks website and it states if under 4 years old, they are in fact under warranty. Called the dealer back, talked to some new, states they may or may not be under warranty, depends on how severe the cracking is. And, he goes on the say I have to purchase the new tires and wait for a refund, if any! So, I will go there tomorrow and see. I did call Hankook Corp in New Jersey, and she says she will give them an authorization number and they should have you pay only the adjusted price. I told her, that if you don't honor the warranty, why it the world would I buy two more of them? Anybody have a similar story, and how did it work out?
JPMaly
I have 100s, (1000s?), of small cracks developing on the sidewalls on 35 month old, (2 year & 11 mo.), Michelins.
The first set of 6 Goodyears had NO CRACKS in 8 years and the second set of Goodyears DID NOT CRACK in 7 years.
Sadly, Michelin basically says, "Too bad, ozone cracking is not covered by the warrenty"!
Needless to say I am more than disappointed!
And I am worried.
Mel
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Old 08-09-2014, 04:46 PM   #5
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Quote:
Originally Posted by JPMaly View Post
3 year old tires, just the fronts have minor cracking.
I curious what is the date code on the tires?
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Old 08-11-2014, 12:37 PM   #6
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Michelins are notorious for sidewall cracking. Goodyears are notorious for river wear. Both companies consider the problems cosmetic only. Hankook isn't notorious for anything except costing a lot less than either of the big names. Personally, I'm running Continentals on the rear now and will probably put them on the front when the GY's age out.
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