Community Forums

csrrsr · 04-30-2013, 06:10 PM

Quote:

Originally Posted by JayAre

Yeah, but how was the fishing??

(I too find the "were waiting for the part" line is getting old.)

All four of us limited each day and had pan fried trout for breakfast and dinner each day. Caught a combination of german browns and rainbows. You can't eat better than this.

The dealer called this afternoon after I harped on his voice mail twice this morning. He said the part came in this afternoon and he would try and have it ready for us tomorrow afternoon, but couldn't make any promises. I told him I didn't take wooden nickels or promises from RV dealers.....he just laughed!

ON the trip I realized my wash down pump in the boat cracked over the winter. Never happened before. Called the dealer, he said "not this week, you can bring it in next week, but it will wait for an opening...I can't make any promises". That's what I like, an up front guy. Took the pump out myself this afternoon. Took the pump off the motor and applied generous amounts of epoxy to the inside and outside housing. Hope it works. Otherwise I'll order a new pump and install it myself.

csrrsr · 04-30-2013, 09:54 PM

Not to get off the subject

, but this is just some of the things us RVer's could miss out on when we're being dupped by service managers!!

Mr_D · 04-30-2013, 10:14 PM

Quote:

Originally Posted by FRR2EYW

The squeaky wheel gets the grease.

Or, in most cases, the worst, longest service time and a higher bill!

csrrsr · 05-02-2013, 10:48 PM

Update: The DW called the dealer twice this morning while I was in town. She's at her wits end about this fiasco. She told the service mgr. she wants her motorhome now! He told her he didn't have it. That we picked it up last week and that they only had the washer/dryer? Needles to say she blew her top. I have to say if we weren't involved in this it would be better than SNL. He called her back and said he was mistaken and that they did indeed have our MH and that they were still waiting for a part from Fleetwood? He said Fleetwood is very bad about getting parts out to dealers. (funny to hear that since they're a Fleetwood dealer and have over 100 Fleetwoods sitting on their lot) Tomorrow we're driving to the dealers and picking up the MH....done or not. I'm sure there's still a lot more to this story yet to come.

windydaboo · 05-02-2013, 11:47 PM

Quote:

Originally Posted by Mr_D

Or, in most cases, the worst, longest service time and a higher bill!

As a former General Manager of a nationwide car repair facility, I fully agree with the above statement. The squeaky wheel doesn't get grease because he just irked off the guys fixing his rig. However the squeaky wheel will pay dearly for his grease once the techs get around to finishing the work. Squeaky wheels always pay full price and it won't get done any sooner. The shop doesn't make any money until your fixed and pay your bill. It is of no benefit to the shop to keep you waiting longer than necessary. Techs don't work on one vehicle at a time, they work on several and have to move to and from each as parts and approvals come in. A tech also doesn't get paid for a job until it is finished, so it is in his/her best interest to get you out the door as well.
If and when your parking lot camping during repairs, whip out the BBQ and cook up some burgers and dogs and pass them around. You want the manager and techs to like you, not be thinking your a jerk and a pia. The goodwill and attitude will more than pay for itself in time and money.

Mr_D · 05-03-2013, 12:13 AM

Quote:

Originally Posted by windydaboo

If and when your parking lot camping during repairs, whip out the BBQ and cook up some burgers and dogs and pass them around. You want the manager and techs to like you, not be thinking your a jerk and a pia. The goodwill and attitude will more than pay for itself in time and money.

Or, depending on the time and place a 6 pack or two to go with the burgers/dogs!

Barbaraok · 05-03-2013, 05:45 PM

As fulltimers, we are always with our rig when it is serviced or repairs need to be made. We've seen how rigs that are left for repairs, get pulled out and pushed aside so that the rigs for people sitting in the waiting room get taken care of. We have also found out that asking the service writer for recommendations on a good restaurant for breakfast, etc., helps to get them to see us as real people who need their home fixed. Have brought back donuts from going out to breakfast that made all of the guys in the shop smile.

Barb