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Old 06-28-2008, 06:01 PM   #1
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I just got my Dometic Refrigerator repaired (recall/warranty) as it lost ammonia and needed the cooling unit replaced. When I went to pick -up my coach, I was informed I needed a new 110 heating element. The repair shop couldn't remove the heating element and claimed it had seized to the cooling unit. The part cost $48.50.

I feel that when the company says that they are willing to fix my refrigerator that they mean the unit will be returned to it's original state. The heating element was not defective before my unit went out of service. I feel I shouldn't be held responsible for a part that couldn't be seperated from the bad unit. Yet it appears I was.

I e-mailed Dometic Customer Support and got a generic response of nothing related to my issue. Dah!

Do you think I should have to pay for this?
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Old 06-28-2008, 06:01 PM   #2
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I just got my Dometic Refrigerator repaired (recall/warranty) as it lost ammonia and needed the cooling unit replaced. When I went to pick -up my coach, I was informed I needed a new 110 heating element. The repair shop couldn't remove the heating element and claimed it had seized to the cooling unit. The part cost $48.50.

I feel that when the company says that they are willing to fix my refrigerator that they mean the unit will be returned to it's original state. The heating element was not defective before my unit went out of service. I feel I shouldn't be held responsible for a part that couldn't be seperated from the bad unit. Yet it appears I was.

I e-mailed Dometic Customer Support and got a generic response of nothing related to my issue. Dah!

Do you think I should have to pay for this?
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Old 06-28-2008, 11:51 PM   #3
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Could you give us some more info such as date of purchase and the model? Thanks
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Old 06-29-2008, 03:35 PM   #4
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I would call back and speak with someone with more authority. Usually on a recall if you pay out any money they will reimburse you if you send in the receipt.

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Old 06-29-2008, 04:44 PM   #5
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The shop is in a bind because the heating element is not part of the recall repair kit and somebody has to pay for the new element, which would usually be a maintenance item. "Somebody" is you are Dometic and for Dometic to pay requires an exception to policy, not easily obtained.

You say the element was OK before and they no doubt say it was not in working condition when they saw it. Stand-off. You need to get somebody at Dometic to make an out-of-warranty adjustment for you. I'd pay the shop the cost and get a receipt, then go after Dometic. Unfortunately, Dometic makes it hard to reach anybody who knows anything or can make a decision about anything. You might need to get one of the RV magazine Hotlines involved after you give it your own best shot.
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