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Old 03-23-2016, 12:18 PM   #15
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You were FAR more patient than I would have ever been! I would be sure to notify the owner of the dealership, giving him all the details!

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Old 03-23-2016, 03:31 PM   #16
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Originally Posted by kali View Post
Below is just a little background/rant on what I went through to attempt to buy a toy hauler. It is a bit long but I want to show others RV dealer scams.

I contacted this RV dealer who seems to have a good reputation on an off-road forum. I give him a call and tell him upfront I am a cash buyer, give me a fair reasonable deal and we can do business. I personally donít like to grind sales people down to the last dollar. Be fair with me, I will be fair with you. At any rate, I tell him I know what model I would like and we go back and fourth on a which options to get. BTW, this person was absolutely horrible to get a hold of and to follow up with anything. I sent him the order several times, he either lost it or never cared to reply, his voice mail is always full because he "supposedly" lost the password (this should have been a red flag for me then). He finally received my order gives me a fair price, emails me a purchase agreement. I sign the invoice and send him the deposit in the mail. A few days later, he verifies he receives the check, he said trailer should be ready in March and I am super excited. My order was for a 40 ft, fully loaded toy hauler, almost with every option.
This will sound harsh. This is not meant to be insulting either.

After reading all that I say the problem is not with the salesman it is with you. You got a lot of red flags and you didn't stop.
After the what you wrote in the first paragraph you should have contacted the owner and said you wanted another sales person or you would go elsewhere.

I also noted you didn't say you competitively bid this purchase. That is the first thing I would have done. Wrote up the specs I wanted and shopped it around.

Sorry, just my humble opinion.

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Old 03-23-2016, 05:27 PM   #17
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Originally Posted by jsmmonaco View Post
I would have walked when the salesperson became unresponsive to your calls, messages, etc...............if you can get out, do it.........there are plenty of fish in the sea..............same goes for trailer sales...................
X2. I make it a point to not do business with anyone who doesn't return calls or e-mail...after the second attempt. everyone gets a second chance but not a third.
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Old 03-23-2016, 05:47 PM   #18
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Welcome to the board!!! Sorry you had this experience, and understand the frustration along the way, and more so the disappointment of walking away from an item you had been in 'anticipation mode' for that long of time!

The good news, is you have your money back - I can assure you, this is not always the case. And, you still have a unit you can use as you decide what to do next.

-Forget about this one, but learn from it too.
-Take sometime and compare the rig you ordered, to others available. Determine if you feel this rig is still the right one for you. Or, if another one is.
-Forget that dealer, even if this is the one you would like to go for. If it is the one you want, call the factory and ask to talk to a Consumer Advocate. Non emotionally give a very short explanation of what took place. Offer to provide more info if they want it. But, also ask them whom they feel you should work with to ensure this order goes right.
-If it is a different manufacturer. Start the process over again. Take the time to ask around for who is a good salesman at the dealer. Then make an appointment and come in and have a 'Meet & Greet'. See if you both have chemistry. And note, OK to not like the person. You are looking for competency not a new best friend. If you feel comfortable, start the ordering process at that time.
-Do not get hung up on getting the absolute lowest cost. IMO, it is better to pay a bit more for this kind of product, to work with not just a salesman, but a dealer/business that you will be not only taking delivery from, but also handling warranty repairs that may pop up.

And do not give up, keep going out and having fun. And last $.02. If it ain't in writing, it does not matter. Everything goes in writing... On the contract.

Best to you, and have a good season,
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Old 03-23-2016, 09:12 PM   #19
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Sound to me like that salesman never ordered what you wanted, he simply went online and found a similar in-stock toy hauler and attempted to pass it off on you as what you ordered. That would have made him a lot more money than selling you a custom-order toy hauler.
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Old 03-24-2016, 12:04 AM   #20
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Thanks for all the feedback, I posted this on glamisdunes.com and that is where it all went down. The owner of the dealership tried to defend his sales person actions and I blew it all out of the water with my saved texts and posting a copy of the contract. The post had over 100 responses in less than 24 hours.

Here is a link to the post, you have to login to view the thread, it got ugly!
Board Message

I put the entire thread in a pdf file elow, so you dont have to log on to the board.

The owners of Genesis RV (the manufacturer) called me today and left me a voice mail. I will be calling them back tomorrow morning. Will keep you guys updated.

I was sick to my stomach when this went down and put me in a crappy mood for a week or so. I feel a little better that this was exposed but wish all this didnt happen. Its pretty disgusting the sales persons actions. I hope other can learn from my mistake.
Attached Files
File Type: pdf GlamisDunes.pdf (1.12 MB, 222 views)
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Old 03-24-2016, 12:15 AM   #21
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Originally Posted by Bigd9 View Post
Along the lines of what Jondrew says, contact the owner of the dealership and demand he/she make it right. With all of the documentation you say you have, I would think the owner needs to know what is going on. I would mention that members on this forum are wanting to know who the dealer and salesperson is and you didn't want to name names until the owner had a chance to have their say.

BTW, what app are you using to record conversations?

Its called Call Recorder on Android

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Old 03-24-2016, 12:16 AM   #22
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Need to be logged in to see the thread on glamisdunes.
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Old 03-24-2016, 12:17 AM   #23
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Originally Posted by krivanj View Post
I think you should visit the factory and sit with someone there to explain what happened. All kinds of good things could come from this.
I did visit the factory and the owners there are really nice, genuine people and have an amazing product.
Just the sleezy sales people screw it up.
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File Type: pdf GlamisDunes.pdf (1.12 MB, 67 views)
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Old 03-24-2016, 10:09 AM   #24
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I am amazed at both ends of the original deal...
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Old 03-24-2016, 11:03 AM   #25
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I would have dropped them in the beginning when you were getting no responses from the salesman. I will NEVER beg someone to take my money, to either sell something to me, or to perform work on something.
Sorry for your experience!
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Old 03-25-2016, 12:22 AM   #26
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Originally Posted by TonyDi View Post
I would have dropped them in the beginning when you were getting no responses from the salesman. I will NEVER beg someone to take my money, to either sell something to me, or to perform work on something.
Sorry for your experience!
I agree 100%, unfortunately I dealt with 3 of the local resellers of Genesis and they are all pretty much the same. One is an hour away from me, the other 2 were about 400) miles away in opposite directions. I talked to the owners of the Genesis today about what is going on, they seemed to brush me off. That is fine.

I will probably buy another Eclipse RV product, I have one now and they have been excellent to deal with. They are a much bigger company with tons of dealers around.
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Old 03-25-2016, 08:02 AM   #27
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Spent a lot of time in the RV business years ago, and left it after witnessing about all the tricks sales people can pull first hand. To this day I have a difficult time even speaking to them.

My bet is that your salesman showed your rig to somebody else when it came in, and received a higher offer for it - subject to an immediate delivery. Otherwise, I struggle to believe they would have offered you your deposit back without threat of legal action.

Kudos for exposing them for what you went through.
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Old 03-25-2016, 09:31 AM   #28
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After my first retirement, I ended up as a majority owner of two car dealerships. New franchises (five of them under two roofs in two different locations), and used car sides of them as well. For about 9 years. I am VERY familiar with car business, but I never sold RVs (or owned one until last July). I don't own dealerships anymore.

Had to give you a little background, just so you know where I'm coming from.

January 3rd this year, I decided to drive 800 miles away (long story as to why drive, why not fly), to see in person ClassA I was interested in. I've been on the phone/email with the dealer in question since late November, but didn't have time to go over there to look and touch (I would NEVER buy a vehicle without seeing/touching/driving).

On January 4th, I left a SUBSTANTIAL cash deposit on the unit I liked, with written agreement for the selling dealer to perform small repairs that we agreed on. Drove home (800 miles), and was ready to go fly in to pick it up in ten days.

I had to arrange for extra ranch hands for my absence (I own a horse ranch), work out the flight plan, fuel, airport fees, dog/house sitter, wife had to arrange vacation time,.......the works. A day before the flight, dealer calls to say that the problem with Aquahot is bigger than anticipated, and the repairing facility will not be finished on time!

Long story,.....canceled all arrangements, and waited another 3 Weeks!!! He called me that the unit is ready for pick up, but since the actual date was up in the air up to that point, there was no ranch hands available, no dog sitter, wife couldn't get vacation time,....so we decided to DRIVE over there on the weekend. We started driving Friday late night, and mid day Saturday we were 200 miles (with 600 behind us) away from destination, when the dealer called to tell me that he CAN NOT deliver the coach till Monday, because he has family obligations, that "just came up". I got mildly upset at that point. And guess what he said!??

You guessed it,......."I'll refund your money on Monday". I had to either turn around, or leave my horses/dogs unattended till Monday, continue driving forward, and stay in the hotel till Monday. Tough decision.

I told him I'm coming in to pick the thing up TODAY, and if he is not there, I'll find him at his "family function" easily. I want my coach, or my pound of flesh TODAY.

He cancelled his family function, and delivered the coach later that day. We turned around I drove it 800 miles home, after two sleepless nights on the road. We are VERY happy with the coach.

Why I told you all this? Because it seems that these days of Yelps, Twitters, and Facebooks, business owners are very easy to "refund" something, rather than make things right.

I read the whole PDF OP posted in regards to his experience/communication with the dealer. Since I was the dealer (of different kind), I have a feeling the dealer in question is "back pedaling", and making excuses for his inept salesman (despite some posts that praise him!). Why I think that? Because "Phill" started about "Jeff's" "busy home life with three kids.....". If the guy is so busy with his offsprings, maybe it's time for some time off? Why should a paying customer care about salesman's "busy schedule"?

You know what "Phill"? NEVER (never EVER!) do this to your customers, and you might be ready to retire with few millions in your pocket by the time you're fifty! Next time DO NOT offer "your money back"! Instead, say "what can I do TODAY to make you happy about your experience with us?" And whatever it is,....DO IT! Lose few bucks if you have to (as I'm sure you did before). Not every deal has to be "win". It's good enough if 90% of them are. I'm sure you know this.

Over and out.

Sorry about a long post y'all. It just makes me mad when I hear stories like this. I blame this "new age" of Yelps, Twitters, Facebooks, texts, "smart" phones (nobody ever talks to anybody anymore!!), and shifting blame to someone else.

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