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08-11-2019, 10:10 AM
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#1
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Senior Member
Join Date: May 2018
Location: Cape Coral fla
Posts: 114
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How screwed am I
I bought my new coach last Saturday opened it up when I got it home no problem close the back up put it in storage no problem pulled it out of storage yesterday and this is what I found on the floor the vinyl floor had torn where the slide touches the floor How hard do you think it’s going to be to repair that
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08-11-2019, 10:18 AM
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#2
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Senior Member
Join Date: Jan 2018
Location: Capistrano Beach, California
Posts: 4,465
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Quote:
Originally Posted by Daverene
I bought my new coach last Saturday opened it up when I got it home no problem close the back up put it in storage no problem pulled it out of storage yesterday and this is what I found on the floor the vinyl floor had torn where the slide touches the floor How hard do you think it’s going to be to repair that
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New coach? Warranty issue. Possibly will require adjustment of the slide as well as replacement of all or part of the vinyl floor. Could be from something protruding from the bottom of the slide, like a screw head or screw tip, but certainly something that needs repair.
Again, on a new coach, this will be covered by the warranty. Unless it is only "new" to you.
Edit: I posted before you added the picture. After seeing the damage, it looks much like something protruding from under the slide "hooked" onto the floor (where the triangle shaped, bunched up section is) pulled back and eventually caused a tear across the floor.
__________________
Larry, Eileen, and Finley
2004 Alpine 36FDDS
Third motor home, first Alpine, no need for another.
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08-11-2019, 10:19 AM
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#3
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Registered User
Join Date: Oct 2011
Posts: 2,183
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Call your dealer.
Soon
See what he tells you.
Your dealer is the only one that is or will be authorized to fix it under warranty.
If you have one ???
Good luck.
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08-11-2019, 10:24 AM
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#4
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Senior Member
Join Date: May 2018
Location: Cape Coral fla
Posts: 114
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The coach is a 2019 Entegra emblem
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08-11-2019, 11:20 AM
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#5
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Community Moderator
Newmar Owners Club
Join Date: Feb 2011
Location: Point Pleasant Beach, NJ
Posts: 31,518
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I would think you're under warranty. Contact the dealer.
__________________
Tony & Ruth........... FMCA#F416727
2016 London Aire 4519, Freightliner chassis, Cummins ISX, 2018 Jeep Wrangler Unlimited, Blue Ox Avail with AF1. TST 507 TPMS
No amount of money can buy you an extra second of time.
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08-11-2019, 05:09 PM
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#6
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Senior Member
Join Date: Jul 2015
Location: Watertown NY USA
Posts: 6,518
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Quote:
Originally Posted by Daverene
The coach is a 2019 Entegra emblem
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Don't get discouraged. Stuff happens. I know how you feel as I have bought new things and had something go wrong right out of the gate. Don't take the repair on yourself. This should be an obvious warranty repair with the mfg. bearing the cost. Your dealer is just a 'go between'.
Lynn
__________________
2002 Fleetwood Storm 30H on Workhorse P32 chassis 8.1 gas.
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08-11-2019, 05:18 PM
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#7
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Senior Member
Forest River Owners Club
Join Date: Jun 2012
Location: Central PA
Posts: 734
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Quote:
Originally Posted by LETMGROW
Don't get discouraged. Stuff happens. I know how you feel as I have bought new things and had something go wrong right out of the gate. Don't take the repair on yourself. This should be an obvious warranty repair with the mfg. bearing the cost. Your dealer is just a 'go between'.
Lynn
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What he said. Almost all RV's, regardless of price point, have "growing pains" - issues that the first owner has to deal with. They are COMPLETELY FRUSTRATING and also to be expected. Unfortunately they are not Hondas or Toyotas or (name your brand) with high production volume and therefore we deal with quality issues.
There are probably a hundred threads with similar new rig defects. I joke that our new trailer was made out of Monday mornings, hangovers, and coffee breaks. 
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Steve & Carol
2014 Forest River Georgetown 351DS pushed by 2014 Jeep Wrangler (JKUR) 6-speed
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08-11-2019, 11:11 PM
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#8
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"Formerly Diplomat Don"
Newmar Owners Club
Join Date: Apr 2005
Location: Moorpark, Ca.
Posts: 24,079
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It looks like the leg of the sofa, or whatever that is on the left, caught it. Entegra is a quality company and will repair it. Unfortunately, the entire floor will need to be replaced and may require a visit to the factory for repair.
__________________
Don & Mary
2019 Newmar Dutch Star 4018 (Freightliner)
2019 Ford Raptor
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08-12-2019, 05:15 AM
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#9
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Senior Member
Join Date: Jul 2015
Location: Watertown NY USA
Posts: 6,518
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Quote:
Originally Posted by Dutch Star Don
It looks like the leg of the sofa, or whatever that is on the left, caught it. Entegra is a quality company and will repair it. Unfortunately, the entire floor will need to be replaced and may require a visit to the factory for repair.
Attachment 256601 |
I have no doubt this is a factory defect. If the MH has to back to Entegra who will be responsible for the costs involved in getting the MH there and back to the owner? If the owner has to stay near the factory who will pay for the expenses incurred for the stay?
I am of course assuming the OP doesn't live next to the Entegra factory.
Lynn
__________________
2002 Fleetwood Storm 30H on Workhorse P32 chassis 8.1 gas.
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08-12-2019, 05:34 AM
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#10
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Community Moderator
Monaco Owners Club
Join Date: Jul 2016
Location: Central, Arkansas
Posts: 11,286
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Definitely looks like something came loose under the slide and should be a warranty issue. In the future always remember to sweep up the floor before moving the slides. Campsite gravel and screws that mysteriously fall out of things are your worst enemy. I'm not saying that's what happened here but it is important to make it part of your routine.
__________________
2004 Beaver Monterey Laguna IV
Cummins ISC 350HP Allison 3000 6 speed
2020 Chevy Equinox Premier 2.0t 9 speed AWD
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08-12-2019, 02:47 PM
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#11
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Senior Member
Join Date: May 2018
Location: Cape Coral fla
Posts: 114
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Dropped off at dealer we will see how it goes
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08-19-2019, 10:34 AM
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#12
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Senior Member
Join Date: Sep 2018
Location: Las Vegas, Nv.
Posts: 223
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Had the same issue with ours when new. Turned out to be an over length mounting bolt on the generator directly below the living area slide. (installer used the wrong length bolt).
Dealer contacted manufacturer and it was repaired under warranty. Took a while, but they made it right. 
__________________
2017 Jayco Precept 35s
2013 Ford CMax hybrid toad.
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08-19-2019, 02:45 PM
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#13
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Member
Join Date: Feb 2014
Posts: 67
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Check the Entegra owners forum...seems I saw some others posting about the very same problem on that model coach...
__________________
2017 Journey 40J/2014 Ford Edge
Demco Baseplate/Blue Ox Towbar
SMI Air Force One Toad braking
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