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Are you able to use a multi meter? If so, check for voltage to the solenoid when it is activated by control pad. If you get voltage, check for voltage at the motor. No voltage bad solenoid. Voltage check for good connections to solenoid and ground and if good you have a bad motor. You might give it a rap as it could have a bad spot in the armature.
Mike, RVIA & RVSA Certified Master RV Technician
Amy, Dr. Assistant - Roxie & Mei Ling, four legs each
2000 Gulf Stream Scenic Cruiser 450 hp & 1330# torque
06 Saturn Vue, 06 Chevy Z71 4x4 & 2014 Corvette Z51 M7