I'll second the suggestion of calling the HWH tech support.
My jacks were working fine but the warning buzzer and light stopped working. Frank, from tech support, actually returned my phone call in just a few minutes and spent all the time I needed to find an in-line fuse in the circuit that the installers at Winnebago had tucked away down on the firewall. Replaced it and all is fine now. Excellent Customer Support!!!!
Frank also e-mailed me the factory service manual for my jack system. A few days after my phone conversation I got an envelope in the mail from HWH and I could see in the window of the envelope a "bill to" printed by the address. My first thought was that they had sent me a bill for my phone call to HWH tech service and I was steamed....big time. But, when I opened the envelope, I was plesantly surprised to find a billing statement that only had a synopsis of our phone conversation and the resolution of my problem.
Now THAT is GREAT CUSTOMER SERVICE!!!!!!