HWH Jack problem

[PeteB]

My friend has a 2004 Journey with subject jack system. He stored his coach with the jacks down all winter thus the air bags were deflated. When he retracted the jacks this spring, the bags would not inflate. The control pad has been cycled numerous times and the coach was put into gear with the brake released to look for any interlocks. It appears that the system has three air dump solenoids( two front and one rear ) that require 12V to dump. The air brakes do pump up to normal pressure. It seems unlikely that all three solenoids would fail open at the same time and if they did I would expect to hear air venting as the engine compressor attempted to inflate the bags. No sound of air venting is present. As the solenoids require 12V to open, the bags should inflate if the system is off as there should be no voltage to the valves.
Any ideas would be appreciated.

Pete

[FleetMan]

Go to the HWH web site and download the manuals and trouble shooting guides for your system. That would give you a lot quicker and more accurate information than trouble shooting post by post.

[Beabop]

Call HWH tec support, they walked us thru 2 problems.

[Capt Joe]

I'll second the suggestion of calling the HWH tech support.
My jacks were working fine but the warning buzzer and light stopped working. Frank, from tech support, actually returned my phone call in just a few minutes and spent all the time I needed to find an in-line fuse in the circuit that the installers at Winnebago had tucked away down on the firewall. Replaced it and all is fine now. Excellent Customer Support!!!!

Frank also e-mailed me the factory service manual for my jack system. A few days after my phone conversation I got an envelope in the mail from HWH and I could see in the window of the envelope a "bill to" printed by the address. My first thought was that they had sent me a bill for my phone call to HWH tech service and I was steamed....big time. But, when I opened the envelope, I was plesantly surprised to find a billing statement that only had a synopsis of our phone conversation and the resolution of my problem.

Now THAT is GREAT CUSTOMER SERVICE!!!!!!