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Old 08-16-2012, 05:51 AM   #1
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HWH jacks

my class c has the 310 HWH jacks. they all extend perfectly and they all retract perfectly, except the right front will not go in horizonal position for travel without a little help by tapping it lightly. That tells me the hydraulic fluid has returned to the tank, I am thinking new springs maybe? any suggestions? Would like to know before investing in springs when it could be something else.
thanks
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Old 08-16-2012, 06:17 AM   #2
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Lube the pivot point on all of them and see how they work
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Old 08-16-2012, 05:06 PM   #3
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thanks Mark, I did use wd40 but alittle grease might be better. HWH has sure changed since I had another coach a few yrs back. It had HWH jacks and when I would have a problem that I knew nothing about on them, I could call and someone would get right back to me within a few minutes at the least 2-3 hrs. I called HWH this past monday, and today, thursday they have yet to call back, like the girl said. I called this afternoon and the girl said they would call as soon as they could, they were just so busy calling and so forth, It kinda ran through my mind, that if they that busy with problems, Is their jacks as good as they used to be? their SERVICE sure isn't..just my thoughts
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Old 08-16-2012, 09:55 PM   #4
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I know what you mean, try the other grease too it's most likely just stiff lube it and see if you can work it in and out while spraying also look to see if it bound up in any way and might have a bent spot that might need a tap to straighten it out
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Old 08-17-2012, 04:46 AM   #5
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thanks nightriderrv, Where bouts you at in NC? I have spent alot if time in western nc, my favorite part of the country besides tennessee
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Old 08-17-2012, 06:42 AM   #6
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Nebo exit 86 on I40
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Old 08-21-2012, 10:01 AM   #7
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the problem is that there are more owners trying to do their own service work, and they want help diagnosing the problem. i have manned the phone in a similar situation. i can tell you that unless you are a service tech familiar with the system you are repairing, it will take 1/2 to 1 hour to get your information, do the diagnostics, and get the parts, if needed, ordered. even if you have 10 to 15 people answering the phones, you cant handle several hundred calls a day, which is what happens in todays economy. it helps if you download a service manual, and do some diagnostics yourself.
for instance, the hwh service manual covers just your situation. it says to lube the pivots, and run the jacks. if your springs are rusty, or filled with road grime, either clean them or replace them.
the best way to contact hwh is by email. service@hwh.com
describe the problem, outline what you found, using the diagnostics in the manual. this will help the tech help you. often, he can determine what the problem is, and what part is needed. this will speed up his response time to you.
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