Originally Posted by JWatkins
Just had the exact situation on my HWH system. The cure is to remove the control box and send it to HWH for repair. They are $599 new or no more than about $420 repaired. That 4 hundred price is what they will quote if your controller is completely shot and they have to rebuild it all. Mine came back at $266.00. It was about 2 week turnaround.
Good luck. I highly suggest that you take photos and mark the connectors when you remove your board.
Frank from HWH called me back and said the same. He stated that the F-10 location fuse (7.5 amp) is the surge protection. If blown, the panel will need some type of repair. All of my LED's are lit, except for the three bottom ones. I think they control 36,37 and 38.
I removed it last night. All of the connectors appear to be different in shape, except for the two that are mounted on the side of the aluminum shell. I marked which one was the top. Just in case, I researched the outcome if those two plugs were reversed by accident. Answer: Nothing will get hurt, but the system will be enabled until the two plugs are swithched.
My life became a lot easier when I found out the third step can be removed for easy access. Laying on my back would have been unsuccessful in unplugging the back of the panel.
Total panel removal time: 10 minutes.
Thanks for the input and hopefully this is the solution. I'll post back when I get the unit back from HWH, and hopefully this helps someone else in the future.
I've messed around with this system so much this weekend, I think I'll apply for a job at HWH..LOL.. !!!!!!!!!!!!