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Old 08-12-2015, 12:10 PM   #15
Commercial Member
Join Date: Oct 2008
Posts: 88
Originally Posted by jamesoak View Post
Yes I did get your inbox message that said since its under warranty we need to take to dealer. It may not be any out of pocket to you but unloading breaking this camp down driving 6 hrs is an expense..
Hi James,

I believe there is some misunderstanding going on. I was referring to your iRV2 private message inbox where we were conversing yesterday back and forth. I never referred you to your dealer. I know you had been in contact with our Customer Service group here via email prior to our private messages here.

Again, please test the new DC cord you ordered, and if that does not resolve your issue, please call in to talk with the technician I noted in the iRV2 private message I sent as he will handle any warranty directly with you as long as it is determined to be a product fault and not a coach issue. The technician is here now and he has not spoke with you on this issue yet, so if you are able to call in this afternoon after replacing the cord, please do so. You can also provide me your contact info via private message here on IRV2 and I can have him call you if you prefer.

Any questions, please let me know.

JENSEN, Voyager & Advent Tech Support Team
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Old 08-13-2015, 06:00 AM   #16
Junior Member
Join Date: Nov 2014
Posts: 27
I am very sorry the email I received was from ASA Electronics that referred us back to dealer.thanks again

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