Community Forums

jamesoak · 08-06-2015, 03:53 PM

we have a 2015 Forrester motorhome. We havent used it alot but always a prob with the tv in the living room,its a jensen JE3212LED,it will turn on power right back off,it use to stay on for 15 minutes then power off,wont even show a picture now,just flickers goes back to blue light. Thanks for any answers.

450Donn · 08-06-2015, 03:56 PM

Have dealer replace it. They will replace with the same junk, but at you might be able to get a couple of years out of the replacement

Up North · 08-06-2015, 04:32 PM

I have heard the samsungs have the same issue. Google it and I'm sure you will find the cause.
Which Forester do you have and how do you like it so far?

ChasA · 08-06-2015, 06:22 PM

My coach has 4 tvs 3 of them are Jensen's one is RCA. The RCA gets watched the most because of its location. But t

ChasA · 08-06-2015, 06:24 PM

Darned phone. The Jensen's have superior picture and sound.

jamesoak · 08-07-2015, 08:40 PM

Thanks for the info. Jensen says take to dealer if its under warranty,no gonna happen.

jamesoak · 08-10-2015, 09:52 AM

Quote:

Originally Posted by jamesoak

Thanks for the info. Jensen says take to dealer if its under warranty,no gonna happen.

Another email this morning,Jensen will not work directly with us,has to go through dealership or camping world. We are in WV not close to anything,jensen jerks,doesn't realize how hard it is to get to anywhere from here and no cell service to even call,have to ask to borrow campground phone gggrrrr

JENSENRVdirect · 08-10-2015, 10:57 AM

Hi Jamesoak,

I represent ASA Electronics, the producer of the JENSEN brand of televisions, stereos, and speakers, Voyager brand of observation monitors and cameras and the Advent brand of appliances. At ASA, we strive to provide excellent customer service and product satisfaction and would like to offer some assistance in this matter.

I sent you a private message with some questions about your TV. Please reply back at your earliest convenience.

Gormleys · 08-11-2015, 04:20 PM

WOW! Glad to see at least one company believes in following the blogs to get customer satisfaction! Thanks JENSENRVDirect for posting!

Jamesoak -

Give us an update when you get final resolution

wstrace3 · 08-11-2015, 08:35 PM

ASA is top notch. We have dealt with them for a radio replacement in the last 3 weeks and they stand behind their products with great service.

jamesoak · 08-12-2015, 06:06 AM

I will give update. Still no tv,I ordered cord so hopefully it will be here today. 12.50 to ship a 9.00 cord but it had to be done,that isn't even 2 day delivery just reg..

jamesoak · 08-12-2015, 09:38 AM

Just got a reply from ASA,since still under warranty have to take back to dealer..So they pretty much just passed the buck. As far away as dealer is would prob be cheaper to buy a tv..

JENSENRVdirect · 08-12-2015, 09:59 AM

Quote:

Originally Posted by jamesoak

Just got a reply from ASA,since still under warranty have to take back to dealer..So they pretty much just passed the buck. As far away as dealer is would prob be cheaper to buy a tv..

Hi James,

I'm not sure if you received my follow-up message to your inbox yesterday, but I stated since you had already ordered the DC cord, it would be best to try swapping this out first (and verifying your DC voltage is a stable +12V) and then if the problem persists, to call in and talk to the technician that I mentioned. I already spoke with him regarding your issue. He will go over troubleshooting directly with you while you are in front of the TV and will assist you directly with any warranty, if needed. You mentioned Friday as the expected delivery date of the DC cord.

If you called in today, you did not speak to the technician I mentioned as he is currently out of the office. As such, a referral to the dealer for warranty service would have been most likely given by whomever you spoke to.

Please understand that the referral to the dealer is not meant to "pass the buck", but as the TV is part of the coach warranty, and to assure all proper troubleshooting steps have been performed by a qualified technician, the normal procedure is to visit your dealer for all warranty claims. From time to time, where it makes sense, we may indeed be able to assist a customer directly (based on the type of product, how intensive troubleshooting is, skill level of end user to perform all necessary troubleshooting and replacement steps, proximity to nearest authorized dealer, etc.).

Please also know that if you are under warranty, you will not have any out of pocket expenses.

If you did not receive the private message, please shoot me a new message and I will reply with the contact info again.

Thanks,

jamesoak · 08-12-2015, 11:47 AM

Yes I did get your inbox message that said since its under warranty we need to take to dealer. It may not be any out of pocket to you but unloading breaking this camp down driving 6 hrs is an expense..