Journey slide out problem

[dick2548]

Hi
I am new and I need some help.

My slide out will not retract unless I jack it up on both ends just a little then it comes in is ok

I have a 2001 Journey and only half of the hydrolic jacks work with out me jacking them up a little

I dont think the problems are related since the slide ouy problem just started and the jacks have been a problem for 3 years

can any one help

Thanks

[Wizard]

Just one quick thought, have you checked the fluid level in the hydraulic pump tank.

[dick2548]

YES
the fluid level seems ok
the slide will come in after a little help

[SVTotem]

I am not an expert, but here are a few thoughts. My 39k has three slides. In my case the HWH manual says to check the fluid level with the Jacks UP, the bedroom and driver side slides IN, and the passenger slide OUT. That came as a surprise. Doesn't sound right does it.

You might check that the relief valves on the solenoids are all tightly closed. Beyond those items I suspect the shuttle valve.

I suggest a call to HWH. While they are usually a little slow returning the call they are very helpful once you speak to an engineer.

[dick2548]

Thanks
should i call HWH or email them
I called once took them a week to get back and i was not at home never called again solved the problem on my own
Thanks if all els fails I will call

[SVTotem]

I prefer calling. They get to ask probing questions to determine a probable cause, and you get to do the same to clarify what to do about it.

Nothing wrong with a two prong approach though.