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Old 03-30-2009, 10:06 PM   #1
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Junction City Oregon Service options

Have a new 2008 Safari Trek 29RBD with a number of warranty issues to be addressed ( and which I apparently will have to pay for ).

My question: Which of these two Service Centers located nearby in Junction City, Oregon do you on this list most recommend.... Carrier & Sons or Guaranty RV? Of course if there are any other recommendations close by, I'd be interested in those, too. I need to make an appt. soon.


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Old 03-31-2009, 03:50 AM   #2
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Check out RV Service Reviews http://www.rvservicereviews.com of Service Centers in your state.

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Old 03-31-2009, 03:17 PM   #3
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Originally Posted by Ed_G View Post
Carrier & Sons or Guaranty RV? Of course if there are any other recommendations close by, I'd be interested in those, too. I need to make an appt. soon.
I have used the Guaranty RV Service Center in Coburg, not the one in Junction City, for all the service and warranty work on my Newmar and have been very satisfied with thier performance and quality of work. They are part of Guaranty RV, which is a Safari dealership so warranty work is no problem. Not sure what Chassis you have but they also are an authorized service center for several chassis manufactures (Spartan for sure), they also do routine maintenance on engines. Both of the Service Consultants are very pleasant people to work with. It is also very convenient to I-5 and the sales offices, just down the road about 2 blocks.

"Those who stand for nothing fall for anything"
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Old 03-31-2009, 04:15 PM   #4
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Ed- A good service outfit will separate your issues into system problems and Safari problems. E.g. if your generator isn't starting, it may be an Onan problem (integral circuit breaker, etc.) or it may be Safari (like how they wired it). The stuff that belongs to the system mfgr should be covered by that part's mfgr from the date of initial purchase in most cases. There are a few parts outfits that only warrant from the date of coach mfgr purchase, but those are few and hopefully you won't have too many. The Safari stuff will be your cost at least till Monaco's BK gets sorted out. But a clever service outfit should be able to get sub-system guys to handle warranty on their junk, er, I mean, well, you know.

Isn't your rig on a Workhorse or Ford Chassis? If so, that may be a large portion of the mystery stuff on your punchlist and should be covered by the chassis guys. We had a Trek B4 the Alpine and loved it except for the driving characteristics; ours was a P30 GM chassis, later bought by Workhorse, who is part of Navistar, who is rumoredly buying Monaco or its cremated assets which may include Safari.
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Old 03-31-2009, 04:37 PM   #5
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Thanks to those who have so far responded to my query. In answer to a couple comments, I will note that I do have a Workhorse W-20 chassis; however, none of my warranty issues have to do with the chassis, but with Safari coach issues, e.g. internal and external water leaks, black valve leak, some cosmetic issues, etc. I had read some good reviews on Carrier & Sons, which is not far from Junction City's Guaranty so was wondering if anyone else here had preferences. My prior experiences with Guaranty have been fairly good although they seem awful pricey. Perhaps Carrier is the same.... don't know. My main concern is quality of work.

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Old 03-31-2009, 04:52 PM   #6
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I purchased my coach new through Guaranty. They screwed me on several issues bad enough that I will never go back to them for any reason. The work was fine but their selling tactics were not above board.
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Old 04-01-2009, 12:45 PM   #7
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Well you've heard good and bad about Guaranty RV, so I don't know how you'll sort it out, but I can give you a VERY strong recommendation for their service team. My brand new fiberglass roof tore badly on my new rig when the slide came out, a serious warranty issue, and I camped at their place for 6 nights while they did a great repair. They hooked me up to water and electric, so I could live in my MH, shuttled my rig daily to their body shop, worked on it all day, every day. I watched the whole process, had daily conversations with everyone, including the service manager. They let me talk directly to their warranty guy, let me talk with EVERY person who worked on my rig. They were friendly and courteous throughout, and I highly recommend them. Oh yeah - they did a great job.... Best of luck!
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Old 04-06-2009, 04:52 PM   #8
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Ed, There is a relatively new outfit called Oregon Motorcoach Center. Started by Bob Lee, former owner of Country Coach. THey had a mobile service in Indio, CA this winter and folks were very pleased at the service they provived. I believe they are in Eugene. Might be worth a look at this option.
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Old 04-16-2009, 09:05 AM   #9
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Guaranty did some warranty work on our Monaco this past fall. The techs are great. There were a lot of owners having body work done. I saw the results and it was of superb quality . I would recommend them anytime! The waiting room is horrible as is the so called CG .
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Old 04-16-2009, 09:28 AM   #10
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First of all...welcome to iRV2...we are glad you have joined us here!

Carrier & Son did all of Duffy's Dad & Duffy's Mom warranty work last year when they took delivery of their 2009 Camelot. I know they were very pleased with the work that was done. I also know that was the place many of the locals from Eugene went to for their work that they paid for themselves.

May I also suggest that you check out the Monaco Forum for some help on some of your issues that you might be able to do yourself.

Again...welcome to the forums..we hope you visit & post often!


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