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Old 11-06-2012, 02:13 PM   #1
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LCI Levelers won't retract

OK, I will try to make this as short as possible while describing everything I have already tried.

I bought a brand new Itasca Sunstar LAST WEEK. We took it on a trip to Florida with no major issues. When we got home, we leveled it and unloaded. I went to retract the jacks and they would not come back up! Initially, I got an error message saying "Retract Timeout, please return jacks for service". I couldn't clear it out, so I could not operate them from the control panel.

I tried to override the pump as per the owners manual. The pump would turn, but nothing would happen. The manual also said that I could over-ride the jacks by opening the 4 hydraulic valves. It then said I should be able to retract them manually. I tried that, but they still would not budge.

By disengaging the parking break, I could get the pump to turn, and the control panel to say it was retracting but the jacks wouldn't actually come up.

I spent about an hour on the phone with a tech from Good Sam trying to trouble shoot it. I thought I had gotten to the bottom of it, but now I'm only more confused. He found out how to clear out the error message and return the pad to normal. It worked, but the jacks would only raise more...still won't retract.

The dealer is supposed to be working on getting me freed up, as everything is still under warranty, but if I can figure it out, I can at least get the unit to them. Is this really what I have to look forward to after 5 years of trouble free travel with trailers?
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Old 11-06-2012, 02:30 PM   #2
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Hello and welcome to iRV2. Sorry you're frustrated with your brand new Itasca! I'm not familiar with LCI levelers, but have you tried contacting the manufacturer to see if they have any suggestions? Did you by any chance get a year of Coach-net or other roadside assistance with your new motorhome purchase?? If so, tell them to send help! Good luck to you.
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Old 11-06-2012, 02:48 PM   #3
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Quote:
Originally Posted by 13sunstar View Post
OK, I will try to make this as short as possible while describing everything I have already tried.

I bought a brand new Itasca Sunstar LAST WEEK. We took it on a trip to Florida with no major issues. When we got home, we leveled it and unloaded. I went to retract the jacks and they would not come back up! Initially, I got an error message saying "Retract Timeout, please return jacks for service". I couldn't clear it out, so I could not operate them from the control panel.

I tried to override the pump as per the owners manual. The pump would turn, but nothing would happen. The manual also said that I could over-ride the jacks by opening the 4 hydraulic valves. It then said I should be able to retract them manually. I tried that, but they still would not budge.

By disengaging the parking break, I could get the pump to turn, and the control panel to say it was retracting but the jacks wouldn't actually come up.

I spent about an hour on the phone with a tech from Good Sam trying to trouble shoot it. I thought I had gotten to the bottom of it, but now I'm only more confused. He found out how to clear out the error message and return the pad to normal. It worked, but the jacks would only raise more...still won't retract.

The dealer is supposed to be working on getting me freed up, as everything is still under warranty, but if I can figure it out, I can at least get the unit to them. Is this really what I have to look forward to after 5 years of trouble free travel with trailers?

Try this site and call Lippert the techs are real helpful. Good luck!

http://www.lci1.com/index.php?option...eling&catid=34
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Old 11-06-2012, 05:16 PM   #4
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To get specific help with Itasca problems it is best to post it on the Winnebago forum on this site. Call Winnebago service number ( (800) 537-1885). They offer outstanding help and know your coach better than anyone.
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Old 11-14-2012, 04:20 PM   #5
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Same thing happened to me with our new Itasca 35P. Simple answer from phone call to Tech Support: Check fluid in tank. (first door behind front wheel on driver's side)
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Old 05-11-2015, 11:38 AM   #6
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If you have the version of Lippert electronic levelers with an LCD display, after you check your fluid and top it off if needed, start your engine, push the power button to turn on the leveler system, then push both the "Enter" and the "Retract" buttons on the leveler control panel at the same time. That will clear the error. Hope that helps!
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Old 08-03-2015, 09:22 PM   #7
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LCI jacks failing to retract

This happened to me my first time out...Which was last weekend. The Circuit breaker near the Coach batteries was tripped. I flicked the switch and all was good again.It was about 18" away from the batteries in my 2016 FR3 25DS
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Old 08-04-2015, 08:02 AM   #8
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I have this pisspoor Lippert hydraulic leveling system on my 2010 MH
Last winter, doing a monthly checkup on my mechanical and electronic systems, I started the engine without any problem, closed all extensions to finally attempt to retract the hydraulic jacks; what a pain in the rear that was...
Instead of rectracting all jacks by hitting the "retract all jacks", this pisspoor Lippert electronic device fully extended the hydraulic jacks so that all wheels were off the ground !
Just to suck it a bit more, all of the electronic panel just went dead; finally after searching for that problem, a 40 AMP breaker for the hydraulic pump was OFF; resetting that breaker, I went back inside and retoggle that same "retrack all jacks" to finally lower the motorhome and all four jacks, but not completely; the breaker was OFF again for a second time. Going back to the electrical panel, I noticed that some oil was leaking from the hydraulic compartment; for sure the electric motor running the hydraulic pump was fuming and was really hot ! I noticed a lot of hydraulic oil from the end of that motor.
A friend came over and we dismanteled the motor to find out that hydraulic oil got in the motor and it needed to be cleaned...which we did.
Now I'm stuck with a stupid Lippert hydraulic system that does'nt work anymore and I'm without hydraulic jacks...
Anyway, I have sent to Lippert's service dept the same details that I wrote here and within an hour I had someone answering me and asking some details...here they are:
"Before I can proceed with any diag’ing I will need the following information to create a reference number for documentation:"
So I got my camera and drove to my mh's storage and took a few pics and send them over with the required details...

So, here we go with Lippert's rep. stupid answer...

"I have created a reference number for this concern. The reference number is 456277. You will need to take your unit into a service center for diagnoses. If the jacks are still fully extended with unit off ground you will need to unplug the directional valve. This is located on the lower left hand side of the pump if the motor is to you with the reservoir away from you. The directional valve will have a black & white wire leading to it. When this is unplugged the pump assembly should do nothing but retract. If the solenoid to the pump assembly does not have constant voltage you will need to check the breaker between the solenoid and battery for being tripped.
If the directional valve has a black & white wire then we may be looking at replacing the level harness (from the 12-pin connector to pump assembly) and the leveling controller. The diode may have malfunctioned and replacing these 2 components should correct your concern.
When your unit is at the service center, have the dealer give LCI a call (574-537-8900) Monday to Friday (8-5 eastern) using the reference number and LCI will continue diag’ing with the dealer."
Thank you,
Jim AschenbrennerTechnical Service Representativew: 574.537.8900 | f: 574.534.7161

p.s. that rep. probaly thinks that I'm still stuck with the hydraulic jaks extended since last winter...How the hell does he think I got back home since ? On a flat bed ? What a great service that Lippert's company gives to customers !
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