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Old 01-14-2012, 11:37 AM   #1
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minor glitches on new serrano

Recently turned in our new serrano for some tweaking. Prospective buyers can use for reference. Must confess it gets 12.5 mpg on mixed terrain mostly 60 in econ mode. This is my 8th motorhome for those who want to say "didnt you look at it before taking it". Yes ; very closely!

Serrano 31x defects

1. Front End alignment out
2. Front tire out of round
3. Clutch fan hitting under a load
4. Right front hydraulic line leaking
5. Water leak rear wall
6. Front roof ac vibrates motorhome
7. Roof vent raise/lower switch reversed
8. Wood floor at step sinking
9. Recall on mirror seals outside
10. Drivers window hard to open
11. Air bed leaks
12. Floor vents no heat bathroom and bedroom
13. Shower door tract misaligned
14. Passenger front seat cushion collapsed
15. Refrigerator runs off inverter instead of propane
16. Black water valve leaks
17. Black water valve not centered to compartment hole
18. Living room slide tilts, pops, catches and bends outside trim
19. Bedroom slide gear slips
20. Surround sound speakers inop
21. Antennae turning ring cut too short
22. Satellite box mounted not near tv
23. No color on back up camera
24. Dash ac vent inop
25. Driver seat pedestal too high
26. Electric step keeps running
27. Driver seat stitching lower right side needs repair
28. Steering wheel lower plastic coming apart and key sticks in start position
29. Headlights out of adjustment
30. Patio awning sticks up in the air
31. 50 amp cord attachment is inconvenient to plug in
32 toilet too small
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Old 01-14-2012, 05:06 PM   #2
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Yikes, a few of those I could understand but that list is way too long; I am certain that those considering one of these will find your post interesting and will especially appreciate your mpg report.

I will be interested in hearing just how the dealer and Company stand behind your coach, plese keep us informed.

Hope all goes well and quickly.
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Old 01-15-2012, 10:50 AM   #3
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Wow that's a lot of faults! Some not so minor ..

Although we've never purchased a brand new rig before that sounds way too many problems to accept/ take the motorhome away.

Quite shocking the level/lack of quality control /PDI by the factory and or dealer. Good luck getting it all sorted out.
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Old 01-21-2012, 12:42 PM   #4
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Got my seat pedestal back from the welding shop. Lowered it by 1.5" Nothing what $100.00 doesn't fix.

If you can, please let me know about how far you get with the colour camera issue. I found the same problem. They install a colour monitor with B/W cameras. I guess it's all about $$.
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Old 01-21-2012, 02:21 PM   #5
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Quote:
Originally Posted by radar224 View Post
Got my seat pedestal back from the welding shop. Lowered it by 1.5" Nothing what $100.00 doesn't fix.

If you can, please let me know about how far you get with the colour camera issue. I found the same problem. They install a colour monitor with B/W cameras. I guess it's all about $$.
had to take the coach for the holiday and now its back in the shop. Word on the seat is thats what the factory puts in. The same for the cameras.
Here is the list I gave the factory rep. They actually called me ; I will keep everyone posted.


Serrano 31x defects

1. Front End alignment out
2. Front tire out of round
3. Clutch fan hitting under a load
4. Right front hydraulic line leaking
5. Water leak rear wall
6. Front roof ac vibrates motorhome
7. Roof vent raise/lower switch reversed
8. Wood floor at step sinking
9. Recall on mirror seals outside
10. Drivers window hard to open
11. Air bed leaks
12. Floor vents no heat bathroom and bedroom
13. Shower door tract misaligned
14. Passenger front seat cushion collapsed
15. Refrigerator runs off inverter instead of propane
16. Black water valve leaks
17. Black water valve not centered to compartment hole
18. Living room slide tilts, pops, catches and bends outside trim
19. Bedroom slide gear slips
20. Surround sound speakers inop
21. Antennae turning ring cut too short
22. Satellite box mounted not near tv
23. No color on back up camera
24. Dash ac vent inop
25. Driver seat pedestal too high
26. Electric step keeps running
27. Driver seat stitching lower right side needs repair
28. Steering wheel lower plastic coming apart and key sticks in start position
29. Headlights out of adjustment
30. Patio awning sticks up in the air
31. 50 amp cord attachment is inconvenient to plug in
32 toilet too small
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Old 01-21-2012, 02:37 PM   #6
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That list is NOTHING as compared to the one we found from the original owners after they had taken delivery and took it strait to the factory. The records we have, you probably would not believe some pretty trivial and I swear that the dealer or factory had the coach more then they had it. Sure glad everything was taken care for us.
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Old 01-21-2012, 04:31 PM   #7
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I figured this is the reason the original owner traded it in so soon. Must of been overwhelmed!!!!!!!!!! We got it with 6000 mi on it.
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Old 01-22-2012, 07:18 PM   #8
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That's unbeleivable, give it back, what year is it? 2011 with 6k on it, no way, buy something else; from them if you have to! These are problems you can see, what about what you can't see.
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Old 01-25-2012, 01:48 PM   #9
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Jeez. Go buy a honda or toyota car. Where is your sense of adventure?
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Old 01-30-2012, 06:07 PM   #10
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saga continues

Customer no service as clark howard would say. The dealer called and said thor notified them they dont honor warranty on second owner units. I could see that if this serrano was older but it is less than 1 yr old and we got it with 6000 mi.
Although we have a bumper to bumper extended warranty that would cover everything I believe they should have stepped up to the plate on some of these items. Some are obvious factory screwups and they dont care. I'm still calling and leaving messages and moving up the thor chain of command. The dealer said fixing the no heat issue in the rear is going to be ugly because the duct is in the floor.
Yes I know we have the ex warranty but there is a deductible and this coach is just too new for this run around. Moving right along lalalala
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Old 01-30-2012, 08:11 PM   #11
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WOW. Unbelievable that Thor will not honor warranty to the second owner on a unit less than a year old. Sorry that your Serrano hasn't worked out.
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Old 01-31-2012, 04:48 AM   #12
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Hope you get it strightended out. One has to wonder about a "used" year old coach sitting on a dealers lot. I guess we know the answer about some of them.
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Old 01-31-2012, 07:57 AM   #13
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Hope you get it strightended out. One has to wonder about a "used" year old coach sitting on a dealers lot. I guess we know the answer about some of them.
yup ; big glaring sign there!!!!!
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Old 01-31-2012, 08:42 AM   #14
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You think Thor turned you down, wait till you throw that list on your Ext Warranty. Your going to be surprised.
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