New MH Not Delivered Today

[2b555]

Went to get our new MH today. Most things looked really good. Unfortunately, the slide configuration that we had ordered was not what was delivered. There were two options, a kitchenette or a sofa/sleeper with a removable table. We wanted the kitchenette.

They offered us two options: a) take $1k off and take it as it is; or B) order a new one and wait another 2-3 months for delivery.

We took option B.

They then said they would convert the existing MH to the configuration that we wanted. Would this path concern any of you folks? They will remove teh sofa, put in the dinette, and will have to replace all the (one piece) vinyl flooring.

I mentioned that as long as the flooring was to be replaced, that I might look at the alternatives - different manufacturers, styles, etc. We found some that we like - likely better than the original. We'll see if the cost becomes an issue.

That aside, should we be worried about this "conversion?"

Thanks again folks. We greatly appreciate the help.

Bruce.

[okmunky]

Bruce,

I think I'd choose option 3 -- get a full refund and buy elsewhere.

Barb & Sena

[Crabby Mike]

I'd take back my check and walk away. Regardless of who screwed up (manufacturer or dealer), there are too many new RV's available on the market today to either accept something other than what you ordered, or have them hack up a new RV to make it kinda-sorta like what you ordered. No way this modified coach would be the same as if the factory had made it that way.

No matter how good a deal you may have made, you could do better. And several manufacturers (including Tiffin) would build your coach for you, and let you come watch.

Whatever you do, don't let your enthusiasm for a new coach drive your decision.

[GOLDWINGER2]

They will convert it.....you will be lucky if they can fix the small boo boo's that the factory made.
Don't take that ride.
J

[Easyrider]

Not so fast! Lets think about this, the sofa is probably only attached to the floor. Take a few screws out and out it comes. They'll replace the flooring, maybe you upgrade, and then install the dinette and you're done. I'd say give them a chance to make it right. Make sure you can still refuse if they don't do it to your satifaction. But I wouldn't just walk away without letting them try to make it right.

[offthewall]

Quote:

Originally Posted by 2b555 Went to get our new MH today. Most things looked really good. Unfortunately, the slide configuration that we had ordered was not what was delivered. There were two options, a kitchenette or a sofa/sleeper with a removable table. We wanted the kitchenette. They offered us two options: a) take $1k off and take it as it is; or B) order a new one and wait another 2-3 months for delivery. We took option B. They then said they would convert the existing MH to the configuration that we wanted. Would this path concern any of you folks? They will remove teh sofa, put in the dinette, and will have to replace all the (one piece) vinyl flooring. I mentioned that as long as the flooring was to be replaced, that I might look at the alternatives - different manufacturers, styles, etc. We found some that we like - likely better than the original. We'll see if the cost becomes an issue. That aside, should we be worried about this "conversion?" Thanks again folks. We greatly appreciate the help. Bruce.

I'd just have them order a new one. But that's me.

[GOLDWINGER2]

It's like doing a house remodel, there are always issues.
J

[justimagination]

Bruce...........I think the general thought here is option 3.....refund. I'm assuming you waited the 2-3 months for a unit you desired and wanted, which did not arrive the way you ordered. Where does the fault lie, certanily not your mistake.
With the market the way it is, don't settle for second best from someones elses inaccuracy. I JUST WONDER HOW THEY KNEW THIS ? Good luck.
David G.

[SteveLevin]

I would never let interior furniture bother me... I think you'd be surprised how many used rigs in the world aren't exactly how they left the factory.

Steve

[Midniteoyl]

I really dont see the problem... not like they got the kitchen in the wrong spot... Simple swap of some furiture, new flooring, maybe talk them into a free upgrade or two for your troubles..

[Automobilist]

Quote:

Originally Posted by Midniteoyl I really dont see the problem... not like they got the kitchen in the wrong spot... Simple swap of some furiture, new flooring, maybe talk them into a free upgrade or two for your troubles..

X2...

[robodoc]

I would get my money and go elsewhere.

[RV Wizard]

Sorry to hear the MH was not the correct floor plan. I don't know what your purchase price of the coach was but the remodel of new floor is the only hang up. The flooring originally was put down first and then everything else was built on top. This way does not consist of molding that will be necessary around the perimeter if flooring is replaced. I also would suggest getting more than just a redo; be it monetary or upgrade to compensate for the error and lost time; if you decide to go this way.

[Its Paid For]

That is an easy redo. I would let them fix, and get an upgrade or two for your troubles.

IF you do not accept that deal, take cash and go elsewhere as the headaches in this deal could lead