Chasfm11, I think you and I are on the same page,for the most part.
I know it's too late now but next year try Royal Tire 407@35 Lewisville. 972-221-0008. That's where my dealer has there's done (B.Gregg). I do not personally know anyone who works there but I've spoken to them by phone and they seem polite.
As much as I hate to say it you are mostly correct about most shops. I was,and can only speak of my shop and how we conducted our business. We were in the customer service business not the auto business or repair business or whatever. We drilled that into our employees and as owners my wife and I were always there. Always! I agree I do not know how someone can invest a million+ dollars in a business and let some untrained kid run it and scare off all your customers. It happens all over.
We were a full service repair shop and I made it a point to stay away from emission failures as some people did adopt the attitude that we were failing them on purpose to get the work. Who needs the aggravation? Not me! We had plenty of other work. When we informed them we did not do emission related repairs they were still upset. Go figure. Some people would even accuse us of getting a kickback if we refered them to a shop that did do repairs.(There was none). However my dentist friend gets a nice vacation every year for the patients he sends to his oral surgeon colleague. I personally don't think the inspection stations should be allowed to do emission related repairs. For the simple reason that it "can" be viewed as a conflict of interest and the industry has alot of skeptics. Why give'em anymore ammo.
There are state recognized emission repair facilities in Texas and I would strongly reccomend them for emission repair. Further the federal gov't has made the mfg's warranty some emission parts for 8yr./80K miles.
Unfortunately the diesel program is on the way.
Where did you get a DPS report?
I know several DPS techs as well as other station owners and have never heard of a DPS tech saying this to a station owner or inspector. Obviously if the station does 700 in a month and they all pass, you know the inspector is not looking at everything he is suppposed to.
We also could draw a sharp distinction between our "regular" customers and the ones who only came in once a year for an inspection. Most folks hate to have to pay the state for "something else" and alot of times they would vent to the inspector or the cashier their displeasure as if they created the laws or could do anything about it. Bottom line they didn't want to be there, but they had to so I was empathetic.
I'll close with my favorite response to a customer complaining about the price of a state inspection:
Cust: "39.50! Why is it $39.50!"
(with a big smile of course) "Because that's as much as the state will let us charge!"
After being taken aback that I wasn't trying to justify a high price more times than not that put a smile on their face and sometimes we both laughed. That's what it's all about. You can't take yourself to serious...