Nexus RV - promises fulfilled
I've posted previously about my buying experience at Nexus RV in Elkhart. I was happy with the custom tailored approach to the 'factory direct' concept that they are built around. We made several choices that were specific to our needs and desires when we ordered our 31' Phantom with single slide. I kept wondering if they would get it all right in then end. My concerns were minimized when our salesman Loren kept e-mail me pictures of our coach as it was going thru the build. I am happy to report that when we flew into Indiana (at Nexus' expense as part of their 'fly & drive' program), we found the coach had been outfitted exactly as planned. We stayed in Elkhart for a few days to check things out before heading back to Tennessee. Only found one problem that needed attention - a faulty propane tank valve would take a tank fill. Rather that replace the valve, Nexus replaced the whole tank with a newer model tank. We did spend a day finding a mattress that was friendlier to the wife's bad back -- even then Rhonda at Nexus worked tirelessly to find options for us, obtained the new mattress and installed it without any questions.
We have had the Phantom out several times in the last six weeks and I can say that Nexus delivers on their promise of quality. Everything runs perfectly, and the fit and finish of the installations is flawless.
As a first time RV'er, I appreciate the fact that Steve Tobias (customer service) took all the time I needed to explain everything more than once on our arrival day. More importantly, when I've had some confusion on how some things work in the last few weeks, all I've had to do is call Steve's cell phone & I've got the answer in minutes. Talk about great customer support.
The entire experience has been positive from beginning to end. Claude Donati & Dave Middleton are truly quality people to deal with -- and nice guys as well.