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Old 03-18-2012, 10:16 PM   #1
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No signal - Voyager Camera

Recently purchased an 09 Safari MH. Haven't really used it yet other than just taking it for a few rides. The last time out, I lost signal on the right side camera. I've check the wire and the connection coming from the camera, nothing obviously wrong.

Is there anything I should check or test before I pay someone to do what I could do myself.

Just how sensitive are these cameras? The road off the Hwy to where I live is a bumpy one. Is this going to be a recurring issue?

Any insight is appreciated!

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Old 03-19-2012, 02:50 AM   #2
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The cameras do fail on occasion. You may also have a video selector for the monitor. If so, it is usually over the driver seat behind a panel in the cabinet. It just depends on the monitor you have; if it needs a selector or not. You can swap left and right to troubleshoot.

Mike, RVIA & RVSA Certified Master RV Technician
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Old 03-20-2012, 01:40 PM   #3
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I represent ASA Electronics, the producer of the JENSEN brand of televisions, stereos, and speakers, Voyager brand of observation monitors and cameras and the Advent brand of appliances. At ASA, we strive to provide excellent customer service and product satisfaction and would like to offer some assistance in this matter.

We would need more information regarding the specific equipment you have installed and the exact symptoms you are experiencing. If you still need assistance with this, I think it would be best to call us or visit your dealer. You can reach us on our toll free technical support line at (877) 845-8750. We are available M-F 8:00 AM until 6:00 PM EDT.

We look forward to hearing from you.
JENSEN, Voyager & Advent Tech Support Team
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Old 03-20-2012, 07:02 PM   #4
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WOW!! Jensen, now that's great customer service.

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Old 04-04-2012, 10:42 AM   #5
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Originally Posted by RVluvin View Post
I've check the wire and the connection coming from the camera, nothing obviously wrong.

Did you check the connections at "both" ends of the cable? On my Safari, I can reach and inspect the side camera's cable/connector by opening the front hatch. If you can't, then you'll have to remove the camera from the housing.

Hope this helps

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Old 04-05-2012, 01:01 PM   #6
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Your problem reminded me that I had the same thing happen on my last trip. I just looked at my camera connection and tried to pull apart the connector. No luck - it didn't want to come apart. I went back inside and found that it had been fixed.

I hate things that fix themselves! Also if I had to replace the camera I wouldn't know how. The only visable attachments are the pointy ends of self tapping screws??

I am keeping the voyager help number Just in case.

Have a nice day - Darrel

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