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Old 09-09-2013, 01:10 AM   #29
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Any chance some of the coach mfg's might respond/react
to this thread?
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Old 09-09-2013, 08:00 AM   #30
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Quote:
Originally Posted by bukzin
Any chance some of the coach mfg's might respond/react
to this thread?
Not a chance.
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Old 09-09-2013, 08:14 AM   #31
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Quote:
Originally Posted by TRAILERKING
Most salespeople I've met just plain "Lie through their teeth". Everything that comes out of their mouth is plain annoying and frustrating.
What surprises me is that I have run into many RV salesmen that don't own, have never owned, and will probably never own an RV of any kind. They may be chronic liars for all I know but many of them seem to uninformed and largely disinterested. Not all of course. Like me I guess, they aren't working their dream job, just working. Unlike me, they make no effort to learn or get ahead at the job. After 26 years I will hopefully retire next year. Had I approached my job they way theses guys do, I'd have been bounced out the door at 90 days. Sad - that consumers put so much money into our RVs and the salesmen are to large degree know nothings.
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Old 09-09-2013, 08:24 AM   #32
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There's probably a lot of truth in what you say. I doubt there are many "career" RV sales people these days-

From some of the comments it seems some of the customers are just as scheming and "cheesy"
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Old 09-09-2013, 10:17 AM   #33
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Some questions for the sales managers in the group:

You walk into a dealership and the next salesman in the rotation walks out to shake your hand. You are now his customer. You walk the lot and as he tells you how really great these ten year old original tires look and those flakes are just surface rust, you realize that there is no way you are going to do business with this individual. However, you would still consider doing business with this dealership. What do you do?

Who is working the showroom floor on a holiday weekend? Are the top guys there, or are they enjoying the holiday with their families while the new kids work the floor?
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Old 09-09-2013, 10:35 AM   #34
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Originally Posted by bukzin View Post
Any chance some of the coach mfg's might respond/react
to this thread?
The Mfgr's reps are generally better educated versions of the same guys you meet on the sales floor. They know ALL of those same games! The mfgr reps, being a little more refined, know full well they may be put into a position where they need to back up what they say when it comes to specifics (e.g.- prices, specs, option availability, etc.).

When it comes to something more subjective (e.g.- painting a turd in glowing colors with wonderful smells) something he'll never have to back up, they're just as good at it as the dealership level reps - only they call it "marketing".
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Old 09-09-2013, 11:10 AM   #35
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Quote:
Originally Posted by TwelveVolt View Post
Some questions for the sales managers in the group:

You walk into a dealership and the next salesman in the rotation walks out to shake your hand. You are now his customer. You walk the lot and as he tells you how really great these ten year old original tires look and those flakes are just surface rust, you realize that there is no way you are going to do business with this individual. However, you would still consider doing business with this dealership. What do you do?

Who is working the showroom floor on a holiday weekend? Are the top guys there, or are they enjoying the holiday with their families while the new kids work the floor?
After the go around I spoke of in my first post on this thread. I eventually went to a RV show in the area and met a real nice saleslady who was a RV'er and knew her product. As we were talking, she asked me had we ever been to the dealership and I told her we had and what the result was. She said then we would have to deal with the salesman that was involved with us and the previous affair. I asked why and she said, even if she sold us a rig he would still get the commission and she would only get an assist reward. I asked her if the sales manager was around and she introduced me to him. I flat ass told him that if the low life salesman that tried to rip me off was involved or if he got a dime of commission, they would not get my business. He said as long as the salesman worked for them and had us down on his list, there was nothing that could be done. I went to the dealership and found the salesman and told him to remove my name from his list as I would not be buying anything from that dealership, as long as he worked there. He seemed to be hurt that I felt he tried to screw me, he did remove my name and I no longer get any of his sales offers, etc. So don't know if all dealership are that way, but have known people that tell the sales mgr that they won't deal with salesman #1 and he gets them another salesman.
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Old 09-09-2013, 12:39 PM   #36
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Quote:
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The Mfgr's reps are generally better educated versions of the same guys you meet on the sales floor. They know ALL of those same games! The mfgr reps, being a little more refined, know full well they may be put into a position where they need to back up what they say when it comes to specifics (e.g.- prices, specs, option availability, etc.).
We were at an RV show looking at an older Monaco with almost no miles. The friendly and sincere sounding salesman said, "Look, there is the Monaco rep. Let me get him over here to tell you what a great coach this is". The rep came over and explained to us in very diplomatic terminology that this coach was built several Monaco's ago and the current company had no interest whatsoever in this POS. When asked if this vehicle was in the suspension recall, he put on a blank face and assured us he did not know anything about a recall. When the rep left, without missing a beat, the salesman turned to us and asked "Isn't that great?". It definitely rated a smile if not a sale.

Its a job and somebody has to do it.
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