RV Trip Planning Discussions

Go Back   iRV2 Forums > MOTORHOME FORUMS > MH-General Discussions & Problems
Click Here to Login

Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 07-09-2019, 08:31 AM   #1
Junior Member
 
Nalle's Avatar
 
Winnebago Owners Club
Join Date: May 2012
Location: Canada for the summer
Posts: 27
On the road and getting no help

It's a long story, but it needs to be told.....
On our northbound trip from AZ to Canada in April, a semi throw a rock and shattered the driver side slider window on my 2004 Itasca Meridian. Having full glass coverage, I called my insurance company who referred me to Safelite Solutions, who handles their glass claims. As this happened in Canada, they referred my to their Canadian counterpart.
Nobody could find a replacement, but after I made several calls to Winnebago, they found one spare that I promptly ordered and had shipped up to Canada.
I found a local shop willing to help me with the installation, only to find out that it was the wrong window. Winnebago was good - they gave me a full refund rather quickly.
Back to the Insurance Company and Safelite Solutions. Nobody could find a new window for me. So, I started looking myself and eventually found a company i Florida that could make me a new window (thermal dual pane) for about 25% of what I paid for the one from Winnebago. Great! But, I did not want to have it shipped to Canada, with duties and extra shipping cost. Just ship it to my first stop back in US - Burlington VT.
So, I am now on my way to Burlington and trying to get some local help with the installation. Well, all of a sudden Safelite Solutions, who is the Insurance Company representative and that could not find me a replacement window, has no interest. Since they are not supplying the window (I guess where the profit is?) there is no interest in just getting the installation labor. The same holds true for the main RV dealer in Burlington - no interest in just the labor.
Maybe this is the new industry standard?? With full glass coverage insurance, I have had to do all the work myself and I have paid for everything myself and now it seems that I am stuck with installing it also. At least I know that it will be done right then......

Nalle
__________________

Nalle is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 07-09-2019, 10:26 AM   #2
Senior Member
 
Join Date: Aug 2016
Posts: 602
From a repair shop perspective, You ordered a window that is not the original replacement. . Since it is not the original window, insurance is probably not going to pay for it, If they do it won't likely be for the actual amount of labor it took to install. If the shop has to modify the opening or do other work your bill is going to quickly go up to the tune of $100 plus an hour. Plus the window being being of unknown quality to them, they don't want to be stuck with a claim if something goes wrong with the window.
I worked as mechanic and service manager for several years in a car dealer, we always sent these jobs down the road to someone else unless they were an established customer with us.
__________________

__________________
1995 Winnebago Warrior 23RC Class A
RickNC is offline   Reply With Quote
Old 07-09-2019, 10:35 AM   #3
Moderator Emeritus
 
Gary RVRoamer's Avatar


 
Join Date: Jan 2000
Location: Silver Springs, FL. USA
Posts: 20,511
Safelite isn't really in the RV side window business and the local Safelite franchisee in VT probably doesn't want to get potentially bogged down (see RickNC reply) in a low profit job. Safelite itself is an automotive glass supplier that profits from the glass they sell through local installers, so no profit for them either.

I sympathize with your difficulty but am not at all surprised by it. It is often difficult to get RV side windows fixed at all, and you made it even harder. Besides, VT isn't exactly a hotbed of RV services. You may have some better luck in an area with mre glass shops and RV services, but it's still likely to be at premium prices.


Do you have a whole window or just the glass to be inserted in the frame? I ask, because replacing an entire window is rather easy and you can probably get a mobile RV tech or handyman to do it. Inserting glass in the frame, however, is a bit more complex, plus there is the risk that the glass won't be quite the right size.
__________________
Gary Brinck
Former owner of 2004 American Tradition
Home is in the Ocala Nat'l Forest near Ocala, FL
Summers in Black Mountain, NC
Gary RVRoamer is offline   Reply With Quote
Old 07-09-2019, 04:52 PM   #4
Senior Member
 
Isaac-1's Avatar
 
Join Date: Jun 2016
Location: SW Louisiana
Posts: 3,356
I just went through something similar in Louisiana, ended up getting the windshield through the insurances preferred vendor, Safelite Solutions then having it installed by a local glass shop as the preferred vendor had no installation service in my area. The entire process took a bit over 3 weeks, 2 of which was Safelite Solutions locating a windshield.
__________________
2002 Safari Trek 2830 on P32 Chassis with 8.1L
Isaac-1 is offline   Reply With Quote
Old 07-10-2019, 05:04 AM   #5
Senior Member




 
Join Date: Mar 2015
Posts: 1,784
We had a window break. We have full RV coverage and were given the name of a place to order the window from in Ohio(?), Duncan Glass, 574-294-6852.


The had me take pictures of the window, get some numbers off of it and sent them the info. Easy to deal with. We had them ship it to a third party repair place and they installed it.


Do you have fulltimers insurance? The Safelite solution sure seems like the Rv is attached to an auto policy.
__________________
Sue and Tom

2015 Winnebago Vista 36Y
Sue46 is offline   Reply With Quote
Old 07-10-2019, 05:38 AM   #6
Junior Member
 
Nalle's Avatar
 
Winnebago Owners Club
Join Date: May 2012
Location: Canada for the summer
Posts: 27
I hear you all

Well, the point is that I have insurance and pay for full glass coverage. Over the years, I have had a few windshields replaced. Every time the insurance company has taken care of me - either sending someone out to do the job, or sending me to a Safelite shop. And, this time nothing. Glass is glass. Just because it is on a different side of the RV, it is still covered. I did not pay for windshield insurance, I am paying for full glass coverage.

Nalle
Nalle is offline   Reply With Quote
Old 07-10-2019, 10:58 AM   #7
Senior Member
 
FIRE UP's Avatar


 
Join Date: Dec 2009
Location: Out there, somewhere
Posts: 7,691
While I sympathise with your not so pleasant solution, I have a question. You say a "semi throw a rock and shattered the DRIVERS SIDE SLIDER WINDOW...." I'm wondering, how this is even possible. I'm not saying it didn't or can't happen, I'm just trying to figure out the physics of it happening. If you're following a semi and it picks up a rock and flings it backwards, what kind of odds would be that, that rock, could go past the windshield, past the drivers side STATIONARY window, past the driver side mirror, and then hit the SLIDER which, is deeper into the coach, than the stationary one?

Now, if you're approaching a semi, and it's going the opposite direction that you are, and it does the same thing, picks up a rock and flings it in your direction, again, that rock, which for all intent and purpose, is basically hurling parallel to both the truck and you, now has to slide by the windshield, the mirror, the stationary piece of class and hit, with enough force, to shatter that deeper inset slider, on the drivers side. Hmmmm.

Now, even if the rock were to contact the mirror, and, like a pool table cue ball shot, be angled at the precise angle to hit ONLY THE SLIDER, that's still an amazing feat.

Now, as for your glass, there used to be a place in AZ that made about 98% of the windows for RVs, ALL RVs. They were a huge company. They had the templates for a zillion RV windows and, if they didn't have one that you needed in stock, they'd have it that afternoon from a template. But, as usual, that was a while ago and I don't recall their name. Sorry.
Scott
__________________
2004 ITASCA HORIZON 36GD, 2011 GMC Sierra 1500 4x4 Toad '08 GL 1800 Gold Wing
Retired-29.5 yrs, SDFD, Ham - KI6OND
Me, Karla and the Sophie character, (mini Schnauzer)
FIRE UP is offline   Reply With Quote
Old 07-10-2019, 11:08 AM   #8
Senior Member
 
Blastvalve's Avatar
 
Winnebago Owners Club
Ford Super Duty Owner
Join Date: Aug 2016
Location: Northern VT
Posts: 184
Nalle - Welcome to the Burlington Area! Give Washburn Auto Body a call, they can do RV work (Not sure on RV glass but I know they do RV body repairs) and have a bay that can take rigs up to 50 feet. They do car glass, just not 100% sure if they do RV.

Washburn's Auto Body
204 Boyer Circle
Williston, Vermont 05495
Call: 802-863-1383
Fax: 802-864-3546
E-mail: info@washburnautobody.com

They are not too far from Exit 12 off I-89. Owners name is Aaron.
__________________
2008 Itasca Sunova 35J "The Itascabus!"
Blastvalve is offline   Reply With Quote
Old 07-10-2019, 01:03 PM   #9
Senior Member
 
Isaac-1's Avatar
 
Join Date: Jun 2016
Location: SW Louisiana
Posts: 3,356
You ask how this happens, the answer is all sorts of ways. My recent front windshield break occurred when an oncoming 18 wheeler dump truck threw a rock, which by definition means the rock was on a divergent flight path, which means it is likely to hit the front of the vehicle, but could also hit the side.
__________________
2002 Safari Trek 2830 on P32 Chassis with 8.1L
Isaac-1 is offline   Reply With Quote
Old 07-10-2019, 01:35 PM   #10
Senior Member
 
cataska's Avatar
 
Join Date: Jan 2018
Location: Sacramento CA.
Posts: 160
RV glass solutions Oregon they know what glass you need and can ship it to you.
__________________
2005 Itasca meridian
cataska is offline   Reply With Quote
Old 07-10-2019, 07:54 PM   #11
Junior Member
 
Nalle's Avatar
 
Winnebago Owners Club
Join Date: May 2012
Location: Canada for the summer
Posts: 27
Well, that was a long dissertation on rock throwing. It is entirely possible if you are stopped at a 45 deg angle, waiting to get on a highway and a semi truck, without the trailer and no rear wheel fenders come driving by at 70 miles an hour.
It is one hell of a surprise when a window a foot from your left ear disintegrates and unless someone a few miles away could throw a rock that far I'll put my money on the one and only passing semi.
Nalle
Nalle is offline   Reply With Quote
Old 07-10-2019, 08:56 PM   #12
Senior Member
 
Join Date: May 2019
Posts: 175
I was headed through Snoqualmie Pass one night in a blinding snowstorm when suddenly my driver's vent window exploded. Never figured out what happened. It was just gone. Nobody else on the road that I could see, and it was night in the wilds.
__________________
Time flies like an arrow. Fruit flies like a banana.
________________________________________
TARDIS Project 2001 Mountain Aire DP40' 330CAT
rodekyll is offline   Reply With Quote
Old 07-11-2019, 06:17 PM   #13
Senior Member
 
Join Date: Nov 2009
Posts: 833
I am currently 11 days into getting a windshield replaced thru Progressive insurance. They have their glass work done by Safelite Solutions which passes it on to Duncan to actually get the job done, maybe.
I have thrown many rocks when I a kid and the majority would curve. I would not expect a rock to fly perfectly straight.

The rock that hit my passenger window high in the top center almost came thru the glass. Did manage to punch a little hole thru. Did not see when we parked that night as it was in the blackened area at the top. In the morning the windshield had 2 one foot cracks in it.
leadman is offline   Reply With Quote
Old 07-11-2019, 06:22 PM   #14
Senior Member




 
Join Date: Mar 2015
Posts: 1,784
We were very happy with Duncan. We didn't need a windshield replaced but a window further back in the MH. We were on the road, Duncan ordered the window, held onto it until we conctacted them as to where to send it and had a 3rd party install it. Our insurance paid for everything.
__________________

__________________
Sue and Tom

2015 Winnebago Vista 36Y
Sue46 is offline   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Getting gigs and selling your art on the road Anton Full-Timers 14 05-31-2018 07:33 AM
Getting ready to hit the road and have engine warning light and code 37driver Cummins Engines 5 10-22-2016 11:36 AM
Getting ready to retire and hit the road! SgtSaunders6 Winnebago Industries Owner's Forum 19 12-20-2014 01:43 PM
Newbie getting ready to hit the road RUDOE91 New Member Check-In 9 01-31-2007 01:04 PM
Finally getting on the road! icamp2 Pop Up, Tent Trailer and Teardrop Topics 2 05-04-2006 03:01 PM

» Featured Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 02:47 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.