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Old 06-22-2014, 09:23 AM   #1
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Ouch! New Generator - great service

We're on our way to Alaska. While heading to Idaho Falls, our generator wouldn't run. We called Cummins/Onan and got the name of an authorized service facility in Idaho Falls. We called H&H Diesel Inc./Alpine SOS @ 208-529-3740 and they were able to see us as soon as we pulled in around 4 pm. With no quick fix in sight, we returned the next day and spent about 5 hours troubleshooting the old genset. Calls to Phoenix, Missoula and Billings for assistance were unsuccessful. We decided to have a new one installed. We're traveling with four other rigs and needed to rejoin them. A new genset was ordered and arrived the following day at 1:20. We were back on the road at 2:30, heading to Great Falls to rejoin our friends. If you're in the Idaho Falls area and need repairs to generators, diesel engines, trailers, towing, give them a call. We were extremely satisfied with the service.

Betty East
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Old 06-22-2014, 04:48 PM   #2
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Now wait a second. I know you were super happy, but great service meant not being able to properly diagnose and installing anew very expensive part!?!?!

Perhaps I am being contrarian, but I am not sure with a few days having expired, I would walk away from that transaction completely satisfied.

It does sound like they dropped everything to help you and were responsive on the part replacement.

Chris
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Old 06-23-2014, 07:13 AM   #3
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Quote:
Originally Posted by akeyzoo View Post
Now wait a second. I know you were super happy, but great service meant not being able to properly diagnose and installing anew very expensive part!?!?!

Perhaps I am being contrarian, but I am not sure with a few days having expired, I would walk away from that transaction completely satisfied.

It does sound like they dropped everything to help you and were responsive on the part replacement.

Chris

My thoughts exactly as I read this! I am thinking the time crunch to get back to the group was the priority in this situation and if they are needing to return to that group that might have been an expense greater than a new genset. I think the shop dropping what they were doing to do as requested is where the OP is coming from being satisfied.


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Old 06-23-2014, 09:22 AM   #4
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Pretty common for the experts to keep changing parts at random until the problem goes away.

This company is smart enough to save a lot of time and frustration by skipping a few steps, replacing the entire unit right at the start, and throwing the old unit in the nearest dumpster..
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Old 06-23-2014, 08:51 PM   #5
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Tony, this ain't a few hundred dollar part! I get the time crunch tho, and not wanting to ruin a trip.

What's an onan 7.5 quiet diesel run, $8k?

Chris
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Old 06-23-2014, 09:03 PM   #6
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Fixing generator

Do you think they kept the old generator to fix up and resell?
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Old 06-23-2014, 09:04 PM   #7
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Yes
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Old 06-23-2014, 09:20 PM   #8
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That would'nt make me happy!
I would have continued the trip, plugging into my friends Rv's when necessary, till I found a shop that could diagnoss and repair my genset!
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Old 06-23-2014, 09:25 PM   #9
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Gents,
I'm a bit curious too. I've had my Onan 7.5 QD torn about half way down to install a new rotor and a new stator. I've also installed a new sensor, head gasket, and lower thermostat housing. That motor is a little, tiny, "Kubota", three cylinder, 14 hp. diesel engine. I'm no expert by any means and even I could figure things out on that thing.

I'd be really interested in what was actually wrong with it. There's lots of parts on that gen that are hard to get and, even more expensive if any of you needs them. I just paid almost $1,100 for the new stator alone. It's too bad they just gave up on it. I'm glad the OP got back on the road, met up with his group and, is happily RVing again but, at what cost?
Scott
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Old 06-24-2014, 11:09 AM   #10
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My generator wouldn't run properly. Someone recommended cummings/onan rocket mountain in Salt Lake City. Made an appointment and they diagnosed that I needed a new carb. In and out in three hours. Great lounge area. They also offered to buy us lunch because they messed up our appt. But they got us in anyways. They have most parts in stock and their techs do generators all day. I know I could have someone rebuild the carb, but when on the road you want to get it fixed. Not cheap, $575. But time and correct diagnosis is worth it. They have many centers in the western U.S.
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