Power Gear won't talk to you.....

timjame0719 · 06-23-2011, 07:32 AM

Hey everybody. I was quite dissappointed that Power Gear won't talk to you when you call them. On recording they refer you to your dealer and hang up on you. I called my dealer regarding my issue and they don't know much about it. Said they just need to look at it...figures. I'm trying to save money, not bleed it. I have a 96 American Eagle 40' DP. My power gear jacks work fine....only when the touch pad works. That's been only twice in the last 6 months. I need to fix these now. My touch pad for a long time wouldn't turn on. I trouble shot the issue with the manual and found sometimes the jumping of two wires made it work and sometimes not. For a while the jacks down lights lit up anytime I turned on my coach but would go off if I pushed the power button and stayed off until I released that button (of course the power button won't light up or work when I did that). Now I'm back to no power on the touch pad. I guess my biggest question after a long time of messing with it is.....I have 12V+ going into the control box but only 8.7V coming out of it and going to the touch pad. Is this normal? May help me figure which part is bad.....of course my dealer has no idea. Thanks!

paz · 06-23-2011, 03:32 PM

It seems odd Power Gear won't help customers over the phone because they have a lot of repair manuals and parts lists on their website. That would seem to mean they are customer oriented and willing to help DIYers.

I don't know about levelers, but the info they have available on their website for side room mechanisms has been very helpful to me. Have you looked online for a repair manual for your levelers?

wa8yxm · 06-23-2011, 04:16 PM

They do not have the manual for my Jacks and though I sent them a E-mail last week I have still to hear from them.. Will try alternate means.

Batman_777 · 06-23-2011, 04:24 PM

I sent Power-Gear an e-mail concening an issue with hydraulic jacks and they replied quickly with a repsonse.

The main control panel was flashing like a Chistmas tree when turning right corners. I was just low enough on tranny fluid in the container and it was cold out. With warmer climate, the fluld level was okay., but when it got cold, the problem happened.

It's a known issue and the solution was to add a 1/4 cup of transmission fluid (I think I used Dexron III) to the jack reservoir.

That was it

timjame0719 · 06-23-2011, 08:13 PM

Well, I'm going to start with attempting to figure out how many volts should come out of the control box. That would be a good start as I have been through the trouble shooting and nothing is consistant with it. I think it's absolutely great that if the control box or touch pad has failed, you have to replace both as they have discontinued my system. Why not have to pay almost a grand for the whole system when if it's the touch pad I can get the new one for $300???

**Gary RVRoamer** · 06-24-2011, 09:30 AM

An RV salvage yard may be able to supply any components you need.

Many component vendors have cut out direct end user support service to save labor costs. Another sign of the hard economic times.