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Old 08-03-2012, 10:08 AM   #1
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Repair Times??

All:

One of the things that I have noticed with our first motor home is the repair time delays. Most repairs, especially chasis repairs seem to take 2-4 weeks. The dealer told me on the phone yesterday that their normal cycle is 4.5 weeks!

I never had this problem with my two trailers at smaller local shops! I am curious if others are finding this to be true. I would think that this would make full-timers crazy.

Thanks,

Dave
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Old 08-03-2012, 07:35 PM   #2
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I would wonder if a full timer would return his coach to an RV dealer for chassis work?
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Old 08-03-2012, 08:46 PM   #3
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When we ft'd in a DP we never took it to a dealer for service.

We would usually go to a Coach Care or use s mobile tech.
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Old 08-05-2012, 05:29 PM   #4
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There really shouldn't be anything on your coach that takes two to four weeks to repair except body damage or maybe an entire engine replace. If a part needs to be ordered, pay for it in advance and wait for it to be delivered. I don't/won't leave my coach for more than a couple days at any dealer.

If a dealer told me he needed to keep my coach for 2-3 weeks or more, I would find another dealer. I suspect that some who leave their coach for long periods of time do so because they store their coach at a storage faciity and it's often easier to leave it at the dealer than it is to take it back to storage.
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Old 08-07-2012, 10:18 PM   #5
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more reason to know how and to fix/repair yourself
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Old 08-08-2012, 09:35 AM   #6
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One of the problems is they do not stock parts at the dealers. The following is a TRUE story.

Workhorse custom Chassis, shortly after I purchased my Motor home, issued a recall due to defective materials in a fuel clip.. Thanks to the dealer screwing up I did not get the recall letter but thanks to a forum at a FMCA rally I got the info and a contact at WCC.

So I went to the dealer to schedule the work. I wished to make an appointment for 2 weeks in the furture, on a monday, to get the work done. They ask if I had the part (Which was mailed out with the letter) I told them I did not due to getting my notice by E-mail instead of snail mail.. They said "Can't do it, can't get the part that fast"

NOTE that the part is a standard CHEVY part and this was a CHEVY dealer. They likely had a dozen of them in the parts room.

I told them to schedule the job and I'd get the part.

Went home, called my contact at workhorse and 4 hours later had the part, and his business card, in my hand, He dropped it off on his way home, turns out I'm no his way home.

2 weeks later I handed in the part, stuck to the card.

Alan is the National Customer Service manager for WCC, he is the man who decides IF a dealership is an authorzed Workhorse service center.

A few months later I had another problem.. This time they ordered the part, FED-EXed, overnight, No "We need weeks to get it"

I kind of wonder if there was a flag on my account at that service center.....

Sadly... GM closed the dealership, so it's gone now (it was a chevy dealer). And the one down the road 7 miles has not picked up the Workhorse contract. (Wish they would, I used them for my cars and they are good).
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