One of the problems is they do not stock parts at the dealers. The following is a TRUE story.
Workhorse custom Chassis, shortly after I purchased my Motor home, issued a recall due to defective materials in a fuel clip.. Thanks to the dealer screwing up I did not get the recall letter but thanks to a forum at a FMCA rally I got the info and a contact at WCC.
So I went to the dealer to schedule the work. I wished to make an appointment for 2 weeks in the furture, on a monday, to get the work done. They ask if I had the part (Which was mailed out with the letter) I told them I did not due to getting my notice by E-mail instead of snail mail.. They said "Can't do it, can't get the part that fast"
NOTE that the part is a standard CHEVY part and this was a CHEVY dealer. They likely had a dozen of them in the parts room.
I told them to schedule the job and I'd get the part.
Went home, called my contact at workhorse and 4 hours later had the part, and his business card, in my hand, He dropped it off on his way home, turns out I'm no his way home.
2 weeks later I handed in the part, stuck to the card.
Alan is the National Customer Service manager for WCC, he is the man who decides IF a dealership is an authorzed Workhorse service center.
A few months later I had another problem.. This time they ordered the part, FED-EXed, overnight, No "We need weeks to get it"
I kind of wonder if there was a flag on my account at that service center.....
Sadly... GM closed the dealership, so it's gone now (it was a chevy dealer). And the one down the road 7 miles has not picked up the Workhorse contract. (Wish they would, I used them for my cars and they are good).
Home is where I park it!