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Old 08-28-2012, 09:05 PM   #1
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Join Date: Jan 2004
Location: Canyon, TX
Posts: 380
Replaced my HWH Jacks

After owning my "Previously Used" coach for 9 years, and Full-Timing for 8 years, we went to Moscow, Iowa and got our jacks replaced.

For two years we have been having trouble. Mainly with the front jacks, but sometimes with the back jacks too. We initially used a flat blade shovel to "scoop" under the jack, prying it up until it stopped buzzing. Then, we put landscape timbers under it so as not to have to raise them up so much. They we put down a 10x2 under the landscape timbers. They I went out and bought a hydraulic jack to jack up the jacks! What is wrong with this picture??

Finally the DW said, "That is enough!" We were park hosting in Illinois and she figured out that it was not far to Moscow---Iowa.

We took it in to have it checked out. I had heard that it was $ 1,200 for a new Jack.

The BAD news was that after checking them out, HWH said that all 4 jacks were "dead". The GOOD news was that they have rebuilt ones that they sell for $ 293.02 each. Or, they can rebuild YOURS.

We got there at 11:30 AM and though our appointment wasn't until early the next morning, they were able to go ahead and take us, since they had finished with another person early. They began after lunch, then worked about an hour over-time to finish us up, then suggested that we just "spend the night" at their place since it was late.

They charged us $ 293.02 x 4, plus 3 hours labor @$90/hour, plus I got 2 new sets of springs for my back jacks (I had already changed out my front in an attempt to fix 'em)

I didn't WANT to spend the money, but the next morning when my "new" jacks just zipped up, I was a happy camper. They had NEVER worked as well.


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"God's Grace"
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Old 08-28-2012, 09:27 PM   #2
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Glad you had a happy ending. They took good care of us with a similar situation in May.

Bill Burgner, '05 Journey, 350 CAT
'05 Wrangler LJR, Blue Ox Aventa, Air Force One
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Old 08-31-2012, 07:55 AM   #3
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Did they say what happened to them or how to prevent future problems? I can't figure how they would all go bad but that's a good price considering how much the system costs.
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Old 08-31-2012, 08:54 AM   #4
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I don't know how they are constructed but I imagine that they have rings or something similiar inside that may break and stick. A couple of times I tried to go with the jacks down and I think that really hurts them. When my MH is setting for long periods I sometimes have to use a board to get the jacks up but once on the road with vibration and all, my jacks have always worked perfectly. I am prepared to replace them at home if necessary. No special tools from what I see.

The company gets a 5 star rating from me both for customer service and support of outdated products. They will sell to you directly at reasonable cost or recomend a dealer. Not only will the techs spend time explaining things to you, their web site has a mountain of info for learning about hydraulics. They even have free courses that I want to take. Soon.

Recently my left front tire blew and destroyed the protective covering around my HWH harnesses and chewed them to pieces. All I saw was wires hanging all over the place and did not know where to begin. The manuals were good but I did not understand what parts were needed. The tech was fantastic and I was able to repair the harnesses for less than 150. Plus a lot of work

If you went to Moscow then I know you didn't get cheated on your repair.
98 Endeavor DP, ISB275
RX300, Falcon II hitch, BB Vantage Select
VMSpc, 2002 Grey Ford Powerstroke
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hwh, jacks

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