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Old 09-21-2010, 10:10 AM   #15
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OneRVer's Avatar
Triple E Owners Club
Join Date: Aug 2010
Location: Pacific Northwest
Posts: 723
Originally Posted by RVThere View Post
Had to call Good Sam twice. First was on the Mass. Turnpike and they could not come out because of Turnpike restrictions (they took about 30 minutes to figure that out). I paid for the tow and then had to send in for reimbursement.

Last summer, GS left me on the side of I78 for 3 hours while they tried to get a lower priced tow to come and get me (tow driver told me how they were going back and forth with him for 2 hours before they finally agreed to his price).

After that I switched to AAA which now does RV towing. So far so good as I have not had to use AAA yet.
Man do I know your story. After being told that I would have a tow truck at 8:30 am, 10:30 am, 12:30 pm then finally showing up at 3:00 pm. The driver told me he was ready to go at 8:00 am but GS did not have a contract in my area and the tow company would not leave the yard until they had a credit cart number. GS did not get them the credit card until 12:30 PM.

However they did send the correct truck and the tow company knew exactly what to do and did it right.

I will be switching to Coach-Net because they do have contracts in my area. I have needed GS three times. 2 out of 3 had waiting time because of no contracts.


1997 Triple E Empress, Freightliner Chassis, CAT 3126 w/ 275 horse's.
MD 3600 Tranny, 2011 Ford Escape Hybrid w/Blue Ox tow bar and Roadmaster Base Plate.
Amsoil Synthetic Oil only for my baby.
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Old 09-21-2010, 10:22 AM   #16
a k
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Newmar Owners Club
Join Date: Jun 2009
Posts: 1,142
I have Coachnet AND Good Sams. It isn't that much and if either one of them sends a mechanic to fix it and he can't ,the tow bill is on you, so if it can't get fixed you call the other service for the tow.

been there done that.
Also, if you have a classic car insured threw Haggerty and you are paying extra for road service, Its Coach-net. So cancel it with Haggerty because they will only tow you 8 miles for $50/year. Coach-net will do you and your spouce and cover anything else that you drive including motorcycles for one yearly premium

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Old 09-21-2010, 11:37 AM   #17
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Join Date: Jul 2008
Location: North Carolina
Posts: 9
Had AAA for 19 years on the cars and was always satisfied. Bought MH and upgraded to AAA-RV. Had a flat in FL and needed the spare put on. First sent a pickup truck with gas and the next with air. 6 hours and never got it right. Asked to speak to supervisor and was told there was no supervisor on Sunday.

Dropped AAA and took GS. Had brake failure in Feb (Workhorse chassis) and response from GS was excellent. Knowledgeable phone rep talked me through some checks. Tow rig was huge; disconnected and reconnected drive shaft; towed 45 miles to Workhorse dealer. Just sign the receipt and say “Thanks”. Lousy situation; great experience.

They all use the same tow companies; it’s the dispatch and follow up that are critical.
AAA still thinks it’s all about autos; GS knows what a motorhome is and how to respond.
I’m sticking with GS.
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Old 09-21-2010, 01:47 PM   #18
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Join Date: Sep 2010
Posts: 29
Dropped GS and went to CN after being with GS for 20+ years. I blew a radiator in Houston in August and after waiting in the heat for five hours, I finally called an independent wrecker service to tow me to the repair shop. GS gave me some BS story about being too busy to get to me. I cancelled and went with CN. Hope I never have to find out how good their service is.


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Old 09-21-2010, 02:01 PM   #19
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Posts: 4,589
I never had Good Sam but I do have CoachNet and used it while in Alaska. I can't say enough about their service. After my initial call, they called back in an hour to see if the service truck had arrived which they had not but I was along way from Anchorage and in no hurry. They asked if I want a different company to be called, I told them I'd give them another hour because of the circumstances. The next hour CoachNet call just when the service truck arrived. At no time did I feel I was just left hanging. Excellent company!

2007 Newmar DSDP 4023
Discovery is seeing what everyone else has seen and thinking what no one else has thought.
If you want to see what man made go East; if you want to see what God made go West.
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