Service

[loanshark]

what is everyone's protocol for service work? Just for instance, I took my motorhome in for service 10 days ago. I called today, and they are just pulling it into the shop (ABS light). To me, maybe I should expect appointments. If I call today and they say bring it in next Wednesday at 8:30, I am OK with that as long as they look at it then. The way I see it, this dealer cost me 2 weekends of camping (maybe 3 if we do not get it back by this weekend). What do you guys think?

[bdpreece]

If I am taking my coach to a place that services commercial trucks I expect to be low priority. If I am going to the neighborhood garage or dealership, I expect to have an appointment and for them to meet it. Of course we all know if parts are needed we are then put to the back of the line. Loosing two or three weekends of camping sucks. That's why I try to do most of my own work.

[sgtjoe]

You'll find that if you leave your RV for service work it will usually be used as a fill in to be worked on at their convenience. If they know you are waiting for it it will be a priority. Never, Never tell them you are not in a hurry. When you make an appointment, ask how long the job will take and then tell them what day you need it as you are leaving town.

[Izzyblueye]

I am with you. I have had this conversation with dealers and work shops. I always tell them I am not looking for a place to park my rig. Give me an appointment you can keep and I will bring it in and expect it to worked on. I am very sensitive to my rig being left on the parking lot with out power hooked up for battery minders, break ins, accidents with other rigs running around the lot.

[Pusherman]

Ask the repair shop 'when can I expect my unit back?'. They should give you an answer the day you drop it off. If not, find another RV repair shop.