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Old 07-31-2015, 06:33 PM   #1
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Shoddy customer service with Batteries Plus

Had them sell me the wrong battries and then try to talk me into spending two hundred more to correct the sales mans mistake because he gave me too great a discount.
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Old 07-31-2015, 09:18 PM   #2
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If he quoted too low for correct battery then they are stuck.

But if they quoted wrong battery then "sorry wrong unit and correct one should be this amount"

Question is why was battery wrong as it matters.

If you stated you wanted a 200 amp hour Agm and they quoted a gc2 then they need to provide what you asked for.

If you asked for cabin batteries for your mh thinking 200 AH Agm but the factory supplied a single group 31 and they quoted that then they are not obligated to honor low price.

What did you ask for and what did they sell you?
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Old 07-31-2015, 09:56 PM   #3
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The problem was I brought in 4 6 volt lead acid and he advised agm's, stated that were a better choice. Great huh ? Problem was they were 12 volt and he didn't tell me that. Good thing I checked output volts"24!" Before start up lol. Temporary blindness that I didn't look at receipt. Retuned same and got my $900.00 back and no apologies what so ever from regional manager. Good buy forever more battries Plus.
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Old 07-31-2015, 11:42 PM   #4
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If wires were connected things may have happened.

Get in contact with corporate headquarters ASAP and request they contact coach manufacturer to consult with their engineering to determine if any damage could have been done.

Insist you are copied on all communication.

He could have quoted 12 volt and installed parallel and been 12 volts but if you saw installed and measured 24 then bad things may have happened.

Insist on filing a claim with manufacturer to allow you or someone else to test everything for operation as well as a period of time for late boomers. ..

Now if you asked for 4 each flooded 6 volt batteries and sales guy stated Agm replacement without stating 12 volt Agm then they MAY be on the hook as they quoted quantity 4 Agm batteries to RE PLACE your 4 flooded batteries and the general ASSUMPTION is that they being a battery store should know a bit about batteries and would know what you had.

The installer should also know from the work order or just knowing their job that it is a 12 volt system.

Corporate office needs to know as that branch is not capable of doing a stupid simple task that can result in thousands of dollars in damage EACH TIME.
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Old 08-01-2015, 06:28 AM   #5
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The problem was I brought in 4 6 volt lead acid and he advised agm's, stated that were a better choice. Great huh ? Problem was they were 12 volt and he didn't tell me that. Good thing I checked output volts"24!" Before start up lol. Temporary blindness that I didn't look at receipt. Retuned same and got my $900.00 back and no apologies what so ever from regional manager. Good buy forever more battries Plus.
Wasn't 12 volt on the batteries some where?
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Old 08-01-2015, 09:48 AM   #6
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There seems to be a lot of information missing here. There was no mention from the OP that defines who or where the batteries were installed. There is in fact no mention that the batteries were ever installed.

The only way the salesman would know what batteries the customer wanted or need would be from the information supplied by the customer. The assumption on the part of the sales person would be that the customer was familiar enough with the system to be able to remove the current batteries and correctly install the new ones. That would include the knowledge of being able to wire either set of batteries in parallel or series as the application requires.

Wiring 4-6 volt batteries incorrectly could result in the same 24 volt scenario as would incorrectly wiring 2-12 volt batteries. Alerting the corporate headquarters and filing a claim to have everything tested is making the assumption that the batteries were installed by the store and they were installed incorrectly. There is no information to this effect from the OP.

Only the assertion that he believes the original batteries he purchased were not correct for the application, and that he wanted different batteries for the same price.
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Old 08-01-2015, 11:22 AM   #7
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The problem was I brought in 4 6 volt lead acid and he advised agm's, stated that were a better choice. Great huh ? Problem was they were 12 volt and he didn't tell me that. Good thing I checked output volts"24!" Retuned same and got my $900.00 back and no apologies what so ever from regional manager. Good buy forever more battries Plus.
I tend to think you came out OK, no? They refunded the money - life is to short to get really upset over nonlife threatening issues. Just my opinion.
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Old 08-01-2015, 11:53 AM   #8
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I've had a couple of bad experiences with them too....no more!!
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Old 08-01-2015, 04:03 PM   #9
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Yup life's toooo short being 67 lol. It is very hard to find true knowledge in most corporate stores now days, try as they may they all only know what the computer tells them 😞.
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Old 08-01-2015, 04:21 PM   #10
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Sorry for the OP's travails, but it's unfair to diss a whole chain of stores over one issue that may....or may not...have been the store's fault entirely.

I have had good luck and good prices from Batteries Plus; with car, laptop batteries and with a whole range of light bulbs. They have things in stock and price things lower than other places I've checked.

They even delivered a battery for our Jaguar when they had to get it from another store. I like them.
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Old 08-03-2015, 09:26 PM   #11
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Yep, not my fault the other guy didn't know what he was doing and neither did I. It's all his fault. Don't blame me.
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Old 08-03-2015, 11:57 PM   #12
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There are two types of people that never make mistakes
those that never do anything
and those that lie about their mistakes
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Old 08-04-2015, 01:05 PM   #13
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Sorry for the OP's travails, but it's unfair to diss a whole chain of stores over one issue that may....or may not...have been the store's fault entirely.

I have had good luck and good prices from Batteries Plus; with car, laptop batteries and with a whole range of light bulbs. They have things in stock and price things lower than other places I've checked.

They even delivered a battery for our Jaguar when they had to get it from another store. I like them.
I agree. A whole chain is not involved here. I have always had excellent results with them.
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Old 08-04-2015, 05:37 PM   #14
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I would not buy the big RV batteries (Six or 12 volt) at Batteries plus. but not for that reason... You can get the same battery with a different paint job or perhaps a better one,, FOR LESS at other stores.. B+ is kind of expensive on that type of battery.

ALso I'm not a fan of AGM They are very pricy.
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