RV Trip Planning Discussions

Go Back   iRV2 Forums > MOTORHOME FORUMS > MH-General Discussions & Problems
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 12-05-2018, 11:01 AM   #1
Member
 
Join Date: Jul 2018
Posts: 44
Shop seems to be sitting on my motorhome

Hi guys,

I had to drop my motorhome off at a shop after my brother's wedding due to a power surge. This was either 31 August or 1 September, I can't remember. They found and fixed the problem that caused the surge and now need to replace the gauges that were fried as well fix the damage caused by the tow company not securing the drive shaft (oil pan, coolant hose, transmission bell housing, and drive shaft). I'm told they just have the oil pan left to go on that stuff.

It's been 3 months, I've signed the form allowing them to cash my insurance checks for the dmage piece, and they don't talk to me. I'll ask for an update and I get the "I'm here all alone, but I'll talk to the foreman when he gets in" spill. Then several weeks later when I get frustrated I'll contact them again and they tell me the same thing.

This is generally a well respected freightliner repair facility that moves many many truck a day and I talked with their techs before hand and they seem more than competent.

Is normal? It seems like their sitting on it. Unfortunately I'm about 900 miles away, but I'm thinking about getting the authorities involved as it seems like they are up to no good in this case.

I'm just wondering if i should be concerned and what my rights/options are if they are trying to screw me. Thanks.
__________________

MongoBadger is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 12-05-2018, 11:25 AM   #2
Senior Member
 
Join Date: May 2017
Posts: 302
Stop in for a face to face.
__________________

__________________
2018 Nexus Ghost
WorldCat25 is offline   Reply With Quote
Old 12-05-2018, 11:31 AM   #3
Senior Member
 
Mr_D's Avatar
 
Country Coach Owners Club
Winnebago Owners Club
Solo Rvers Club
iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 33,821
Quote:
Originally Posted by WorldCat25 View Post
Stop in for a face to face.
900 miles is a little far to "stop in".
__________________
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft
Charter Good Sam Lifetime Member, FMCA, SKP
RV'ing since 1957, NRA Benefactor Life, towing '14 CR-V
Mr_D is offline   Reply With Quote
Old 12-05-2018, 11:52 AM   #4
Senior Member
 
Join Date: Sep 2012
Posts: 8,018
It seems there have been posts before about the engine manufacturers having a long lead time on parts then giving priority to the working truck folks. That may be what you are running into if they are still waiting for an oil pan.
nothermark is offline   Reply With Quote
Old 12-05-2018, 12:02 PM   #5
Senior Member
 
F4Gary's Avatar
 
Join Date: Feb 2015
Location: Grapevine, Tx
Posts: 1,481
Several weeks? Man, I'd be calling back every 3 days until I got an answer.


__________________
2004 Fleetwood Southwind 32VS W20
ReadyBrute Elite towing an '07 CRV
F4Gary is offline   Reply With Quote
Old 12-05-2018, 02:05 PM   #6
Senior Member
 
dons2346's Avatar
 
Country Coach Owners Club
Join Date: Dec 2010
Posts: 5,157
Quote:
Originally Posted by Mr_D View Post
900 miles is a little far to "stop in".



Not when a shop has been blowing smoke up your shorts since September
__________________
Don
2002 Country Coach Intrigue
dons2346 is offline   Reply With Quote
Old 12-05-2018, 02:46 PM   #7
Senior Member
 
biggcrisp's Avatar
 
Join Date: Sep 2016
Location: midwest
Posts: 863
Meh, just consider it to be in storage and give them a couple more months.
__________________
2016 Fleetwood Flair 26e gas Crossover
biggcrisp is offline   Reply With Quote
Old 12-05-2018, 02:59 PM   #8
Senior Member
 
znt1186's Avatar
 
Join Date: Nov 2014
Posts: 632
Where is the shop? Is the coach winterized?
__________________
Zeb and Teena
2005 Mandalay, 2013 Ford Edge
znt1186 is offline   Reply With Quote
Old 12-05-2018, 04:10 PM   #9
Senior Member
 
Tha_Rooster's Avatar
 
Join Date: Aug 2008
Location: Georgia
Posts: 5,192
I learned do not sign over insurance check until everything is done and right if you do insurance is done with you and you donít have a leg to stand on.
__________________
2007 Fleetwood Revolution LE 40V
Tha_Rooster is offline   Reply With Quote
Old 12-05-2018, 05:33 PM   #10
Senior Member
 
Join Date: Jan 2018
Posts: 669
Do not call them, get their email and write them. Proof of correspondence. That helps down the road if you end up in court. Don't threaten them with legal action, just the action of getting their promises in writing will send the message.

Step two if the service manager ignores email then write a politely worded email to the GM. General managers hate subordinates that bring that stuff across their desk.

Never do businesses on an oral basis.
__________________
Been through all the continental states and provinces. Rinse and repeat. Present coach 2018 VTDP 3407.
Finance is offline   Reply With Quote
Old 12-05-2018, 08:33 PM   #11
Senior Member
 
Mark D's Avatar
 
Join Date: Nov 2016
Posts: 507
Quote:
Originally Posted by MongoBadger View Post
Hi guys,

I had to drop my motorhome off at a shop after my brother's wedding due to a power surge. This was either 31 August or 1 September, I can't remember. They found and fixed the problem that caused the surge and now need to replace the gauges that were fried as well fix the damage caused by the tow company not securing the drive shaft (oil pan, coolant hose, transmission bell housing, and drive shaft). I'm told they just have the oil pan left to go on that stuff.

It's been 3 months, I've signed the form allowing them to cash my insurance checks for the dmage piece, and they don't talk to me. I'll ask for an update and I get the "I'm here all alone, but I'll talk to the foreman when he gets in" spill. Then several weeks later when I get frustrated I'll contact them again and they tell me the same thing.

This is generally a well respected freightliner repair facility that moves many many truck a day and I talked with their techs before hand and they seem more than competent.

Is normal? It seems like their sitting on it. Unfortunately I'm about 900 miles away, but I'm thinking about getting the authorities involved as it seems like they are up to no good in this case.

I'm just wondering if i should be concerned and what my rights/options are if they are trying to screw me. Thanks.
Oil pan and the other items are a full day. It seems things have festered beyond civil.

Me I would call in the AM when they say we will need to get back, call again after lunch. Twice a day until you get a semi firm answer. If they say we are working on ask, what's been done and what needs to be completed. Once they summarize what else needs to be done ask if the parts are there, if not ask why.

If they say X part is still on back order, call Cummins etc and ask for availability, if they say it's right here then call the repair place back.

Keep in mind that yelling will get you nowhere but being firm, calm and unyielding will make you the squeaky wheel.

Also get the service managers email and send them an email. Also send them an email if you talk with Joe so they know what you were told.

If a job should take 3 days the afternoon of day 3 get on the phone, be polite but make sure if you feel like they are blowing you off then make sure you dont let them.
__________________
2011 American Coach, American Eagle 45B with 650hp ISX on a Liberty (Mountain Master Chassis K3 Tag) with two Vizsla's and two cats.....
Mark D is offline   Reply With Quote
Old 12-05-2018, 10:49 PM   #12
Senior Member
 
Isaac-1's Avatar
 
Join Date: Jun 2016
Location: SW Louisiana
Posts: 2,390
I find it amazing how quickly a $100 letter from a lawyer inquiring about the status of their clients property can go in such cases.
__________________
2002 Safari Trek 2830 on P32 Chassis with 8.1L
Isaac-1 is offline   Reply With Quote
Old 12-06-2018, 08:12 AM   #13
Senior Member
 
Join Date: Mar 2009
Location: Apollo Beach, FL
Posts: 1,892
Your coach is probably being used as a "filler" between jobs for commercial vehicles that are their #1 priority. I would go to the state website that covers business licensing and see who is listed as the owner. Then I'd write a polite but firm professional level letter explaining the situation and what you have said as transpired to date especially not being able to get return calls or a committed wrap up date. Ask the owner to follow up with you within the next 2 days with a committed plan to return your property to you with all repairs ( that you have already paid for) completed. Send it overnight mail, return receipt/certified. Also, CC the CEO of Freightliner Custom Chassis, Jeff Sather . If the response is not satisfactory, go to the consumer protection organization in the state gov't and file a complaint and then get a lawyer to write a letter.
I've found that in most cases, going to the top when the lower or middle men don't respond is effective as many times the lower level members are more focused on the next task vs the livelihood and long term future and reputation of the business.
__________________
2013 DS 4338
2015 F-150 toad with kayaks,bicycles and a Harley in the back
PanJH is offline   Reply With Quote
Old 12-06-2018, 07:05 PM   #14
Senior Member
 
Cat320's Avatar
 
Fleetwood Owners Club
American Coach Owners Club
Join Date: Mar 2011
Posts: 5,186
I had a similar experience with a shop. I dropped off my coach, but unbeknownst to me, their policy was if a customer dropped of his coach, his time was unlimited. Therefore, everybody that drove in off the street or had an appointment, and "waited" for his coach, went ahead of mine for service.
__________________

__________________
2014 American Eagle 45T
DD 13, 500 HP
Pulling a Honda CRV
Cat320 is offline   Reply With Quote
Reply

Tags
ems, motorhome



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
No one seems to show their Motorhome - wonder why? PushedAround MH-General Discussions & Problems 44 08-01-2013 04:35 PM
Shore Power Seems Excess With Little On. Lug_Nut Newmar Owner's Forum 34 05-15-2007 05:36 PM
Need Allison shop/Alignment shop in Phoenix AZ area Mahlon Workhorse and Chevrolet Chassis Motorhome Forum 3 10-10-2006 09:06 PM
Flipped Axles but now it seems to bounce.. Help suebruce Travel Trailer Discussion 22 05-04-2005 06:30 AM

» Featured Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 03:37 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2018, vBulletin Solutions, Inc.