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Old 03-16-2008, 04:35 PM   #1
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My parents purchased a motorhome in Florida and were told by Sicards ( a dealer close to where they live in Smithville Ontario) that they would not perform service on their unit. Reason given ... because they did not buy from them. My parents gave them the chance to match the price but they would or could not.

Has anyone ever had problems trying to get service at a rv dealership other then the one they purchased at?


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Old 03-16-2008, 04:35 PM   #2
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My parents purchased a motorhome in Florida and were told by Sicards ( a dealer close to where they live in Smithville Ontario) that they would not perform service on their unit. Reason given ... because they did not buy from them. My parents gave them the chance to match the price but they would or could not.

Has anyone ever had problems trying to get service at a rv dealership other then the one they purchased at?


Steve
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Old 03-16-2008, 05:16 PM   #3
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Yep, happens all the time. I have had better luck with the small independent guys. They will bring their truck right to your home and do the repairs right there. And most times do a better job. If it's under warranty, call the factory customer service, explain the problem, and see if they will let an independent shop do the work.
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Old 03-16-2008, 07:09 PM   #4
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What brand of MH did they buy. maybe another dealer in area would service it if they stock it. But there are lots of dealers and Sicards are not great at servicing even what they sell. My friend Shadow had to wait months for service.
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Old 03-16-2008, 07:26 PM   #5
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We've never had that problem, and had our rig worked on in several states. But have heard of others having the problem.

I agree that smaller non-dealer service shops are most often better at service. The problem can come if you need warranty work. Then, if a local dealer of that mfg won't work on it, a call to the mfg might help ...but most likely won't make their attitude any better! ...and if they already do poor work, it sure won't make their work better!! Once your warranty is out, most dealerships aren't a good choice in my experience.
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Old 03-17-2008, 06:43 AM   #6
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I've never had a problem getting ours serviced elsewhere. We travel the entire country and breakdowns happen away from home. In fact, many dealers are real good about taking in travelers who have a problem on the road. But naturally they take care of their own customers first too.

For many (most?) things you don't have to go to a same brand dealer anyway. The chassis, engine, transmission, and most appliances have separate warranties from the component manufacturer and can be fixed at any place authorized for that part.
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Old 03-17-2008, 09:20 AM   #7
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Gary, I have also found that when traveling, most dealers will help. It's a different story when trying to get a local dealer to fix an RV that you got from an out of town dealer.
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Old 03-17-2008, 10:11 AM   #8
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Most of the work I had done under warranty was with the local dealer. Since the local Winnebago dealer I purchased the MH from went out of business, while I was still under warranty, I had a hassle with the new Winnebago dealer. My situation was so bad with the local WB dealer that I had to go to an independent and got permission, from WB, to have them do warranty work. Maybe there is a different mind set with dealers if they know your on a trip away from home.
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Old 03-18-2008, 04:03 PM   #9
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Your parents should never 'darken' their door again !!
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Old 03-18-2008, 04:25 PM   #10
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I don't know if this would be of any help but, you might contact the manufacturer, tell them what happened and see if they have a dealer or shop near you that they would recommend for service. Just a thought.
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Old 03-19-2008, 05:15 PM   #11
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Some dealers, especially smaller ones, treat their service business as necessary evil, something they have because the manufacturers insist on it to get a franchise. They do no more than they must and only for their sales customers. In fact, they really only want to do the work needed to prep a rig for delivery.

Car dealers used to be the same way, but eventually they learned there is BIG MONEY to be made in service & parts. Sometimes more than in the sales end, if handled properly. Many larger dealers have already figured this out and we can only hope that the rest catch on. A sales slow down sometimes wakes a few of them up - they aren't prepping many new rigs but there is still a steady stream of customers for the service dept.
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Old 03-19-2008, 06:56 PM   #12
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Parents called factory and were told that there is a dealer across the border in Tonawanda that would happily do service.

If a dealer threatened me because they were angry that I bought elsewhere, I would not trust them with my motorhome.

The threat was intended to scare my Father into buying from them. It backfired. They lose his buisiness and any potential buisiness from any of his family members ie. me.


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Old 03-25-2008, 12:53 PM   #13
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On thing to keep in mind: Many dealers will have this attitude, but I wouldn't want them to do my work unless there was no other choice. Much of it depends on the brand. With some manufacturers (such as Winnebago), the dealer is violating their dealers agreement with Winnebago if they refuse you service. It is a common "bluff". Now, they can delay your appointment, but it is none of their business where you purchased it. Call the manufacturer and explain your situation.
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Old 03-25-2008, 03:46 PM   #14
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He called Rambler and they said that they couldnt do much about Sicards because they are an independent dealer.. They then went on to give other locations that would happily provide service.

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