Originally Posted by BugSlayer
She said that if that was not good enough then perhaps I would not be able to use their product? This was not a smart remark, just an honest observation. I do appreciate she took the time to contact me and clarify the issues.
I'm sorry, but if someone told me that, I would take it as a smart remark, at least a back handed one, and tell her then perhaps myself and everyone in my family and everyone I talk to or email should not use their product either.
It was nice of her to contact you, but I think she or at least someone she could check with, should be able to track weather or not they produced a particular type and size tire in a given year, even how many, just for tax purposes, tracking use on equipment and material, there's something in a computer that could give her that information, how could any tire manufacturer possibly do a recall for a problem (which has happened in recent years to one mfr or another.)
And all your looking for is weather they made same since the 2008 the dealer gave you...
More important, if that's how they do business, I don't think, I'ld want any of their product.
You would think, at least this time of year, when people are getting tax returns, planning vacations, getting their RVs out of storage, getting them ready for the season, that a tire mfr would want to sell every tire they could to a select percentage of their customers... RV tires are not cheap, RV owners usually buy more than one at a time, and with tow vehicles, motor cycles, quads, trailers - there's a lot of tire sales potential there... and if they couldn't supply my tires for the RV, they also wouldn't be getting any business from me for my other vehicles as well... might have to park that blimp, because they might not have the money to pay for the Helium.
Just my opinion (and new policy) at least try to satisfy me, you have a loyal customer and friend, tick me off and give me the run around, and you get a royal pain and all bad press I can muster.... (friends, family, business contacts, Email list, FB friends all over the country and other countries)