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Old 02-27-2015, 03:42 PM   #1
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Using Extended Warranty and Rear A/C

On an extended trip through the gulf states (currently in Gulfport). New to us 2008 Georgetown, and the rear A/C fan blows but it not cooling (front is colder than heck). When we purchased this motorhome in January, it had/has Good Sams extended service/warranty ($500 deductible) until October 21 this year. We did the transfer and the plan is now in my name. Called Good Sams and they relayed several RV places to include one mobile in our current area. The A/C is a Duo-therm by Dometic 579 series 13.5k btu. Here's my problem ... we are in campgrounds for about 2 weeks at a time (then move further west a couple of hundred miles) so how would you get this fixed? Kind of hard to pull up stakes and take to a RV dealer who probably couldn't get us in while we are in the area. Would you use a mobile RV fix it person? Since we've only experienced a couple of days when it has been warm enough to use A/C, perhaps we could wait but just as soon get this fixed/replaced before it starts to get warm. Recommendations on how you would get this taken care of? Thanks ...
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Old 02-27-2015, 05:04 PM   #2
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I have always, without exception over 35+ years, had good experiences with mobile mechanics/technicians recommended by the campground I was in. When I had an issue with my basement a/c in the Adventurer a mobile mechanic was able to get warranty authorization and repair the problem within a week. The basement a/c has to be dropped out of the coach to be worked on...really. If you have roof a/c I suspect it will be a bit easier. JUST REMEMBER, I believe all the extended warranties require PRIOR AUTHORIZATION before they will pay for or reimburse for services. If it were me, I'd call the next campground, get the name of their mobile technician, call him and see if he is a/c knowledgeable, then call the warranty people, tell them who you will be using, then when he gets to the campsite, call and tell the warranty people he is here, and get your authorization.
JMHO from experience. The rule of do it and apologize later doesn't work in extended warranties, it is follow the rules or don't get coverage.
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Old 02-27-2015, 09:59 PM   #3
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As above work details for either next stop mobile ot shop that is enroute that can test as you pass ans maybe deliver if needed.

If blows warm air it is not poping breaker so may be bad relay or control.

Your deductable will be more than simple repair.

A good mobile tech should be able to troubleshoot and repair.

Be smart and get model and serial number from the bottom unit and get a manual downloaded and printed if you can.

Let the service guy know you have it.

With 500 deductable you may wish to check it out yourself if you have light skills.

If you do that tell nobody...
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Old 02-27-2015, 10:10 PM   #4
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Thanks for the info. I do have the manual and the model/serial number, and have some moderate mechanical skills, but don't know much about A/Cs. Really don't know where to start. I looked for trouble shooting in the manual but didn't find anything. I'll probably just call ahead as suggested and get a mobile RV service to look at it. Also as TQ60 said, the fix will probably cost less than my deductible unless the unit has to be replaced. Thanks again.
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Old 02-27-2015, 10:14 PM   #5
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What is your planned route? I found a good mobile RV repair in New Orleans in 2012.
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Old 02-27-2015, 10:25 PM   #6
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The service manual has troubleshooting instructions.

If you have a voltmeter and basic tools you should be fine.

Members here are good at this and can help with manuals.

Bryant ac or rv has a web page with many.
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Old 02-28-2015, 10:41 AM   #7
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UFO Pilot. Planned route is I-10 to I-12 and back to I10 again (East to West from Mississippi to Texas). Not planning a stop near New Orleans. However, if you know a mobile RV in Corpus Christi, let me know.


However TQ60, I do have a voltmeter and tools, can you point me to the service manual. Guess I only have the installation/owners manual. Perhaps I can isolate the issue myself and fix. Any help is much appreciated ... might be able to save me several bucks!
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Old 02-28-2015, 10:45 AM   #8
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Read that extended service contract closely. My GS contract says the deductible is $50 when Camping World does the work, higher deductible if anyone else does the work. Might be worth staying in one place longer.
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Old 02-28-2015, 03:31 PM   #9
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You could just find a quality dealer's shop in a locale where you will be a month or six weeks from now and make an appt.
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Old 02-28-2015, 07:27 PM   #10
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TQ60. I did google Bryant RV AC and did find some service/troubleshooting info. First look it seems overwhelming to me, but will look at it a bit more and see if there is some of the checks I can do myself. Thanks ...
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Old 02-28-2015, 07:47 PM   #11
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Read it 3 times...

Fairly simple after that.

Be sure to have a helper to pulg in and unplug
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Old 03-13-2015, 10:59 PM   #12
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Update on "rear" A/C. As previously stated, the fan was running and I was able to determined the pump was running as well, just not cooling. Now in south TX (La Feria) and had a mobile RV come and do more trouble shooting. Turns out it is low on Freon and can't be added so need new A/C on rear. They will file paperwork with extended warranty and probably install new A/C next week. Tech told me that the new Duo-therms are just a big smaller (when looking at the top) but better and very nice units. Think he said high $7++ for the unit and $95 to install. I have a 13.5 btu unit and asked that we go with a 15.o btu and I'll pay the difference in price. I will also ask them to take the good 13.5 btu on the front and put on the back then install the new 15 btu on the front. Since we spend more time in the front, figured it would probably be better to have the additional cooling in the front area. Also may help if we need to run the A/C driving down the road. Just a couple more questions ...

Do you agree with having the higher btu A/C on the front and does anyone know if the newer units are quieter when running (my current A/Cs are probably from the 2007 era)? Guess I could of asked the tech on the noise question but forgot but will find out soon enough. Thanks
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