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01-06-2014, 10:09 AM
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#1
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Senior Member
Newmar Owners Club
Join Date: Oct 2011
Location: On the road.
Posts: 1,432
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Why records are important.
One of the strongest recommendations you will get when buying used is to get the maintenance records. We’re sitting here in frozen Michigan with sub-zero temperatures and our DSDP is parked in a very cold storage lot. I am concerned about everything freezing and the subsequent damage. Worry. Worry. Worry.
So today I pulled out my DS file and was looking for information to have on hand when I call Cummins / Spartan. Low and behold I find the sheet of paper with the previous service records. The engine anti-freeze was changed in 11/12 with CC36007 at 50/50. The Oasis 5 year maintenance and coolant change was done at the same time. Also the chassis batteries were replaced too. The work was confirmed by Spartan.
We are so happy the rig came with the service records.
Thank you iRV2 members for driving that “past service history” recommendation into our head.
__________________
John & Diann
2014 Dutch Star 4364
2016 Ford Edge Sport
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01-06-2014, 10:39 AM
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#2
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Senior Member
Join Date: Mar 2012
Location: Palmer Ak
Posts: 1,136
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When we traded our 2003 Endeavor in for our 2009 Diplomat, I turned our a file folder on the maintenance to the sales person and he went 'WOW"! Being in the maintenance field, records were very important, so everything that I did to our old MH was recorded.
It helps for everyone to know what has been worked on/repaired.
__________________
2009 38' Diplomat
CSM- retired, wife as co-pilot
Reka & Ali providing security (our 2 labs)
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01-06-2014, 10:47 AM
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#3
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Community Administrator
Pond Piggies Club LA Gulf Coast Campers Outdoors RV Owners Club Entegra Owners Club Skyline Owners Group
Join Date: Mar 2002
Posts: 40,775
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Every maintenance record/recall as well as any upgrades installed info/brochures are put in the original binder of manuals we got when we purchased our Bounder. That binder will be left in the coach, for the next owner, when we sell it.
Lori-
__________________
Lori (& Dave, my spirit guide) - RV/MH Hall of Fame Lifetime Member | My iRV2 Photo Albums
2016 Phoenix Cruiser 2350S, 2018 Phaeton 40IH,2006 Bounder 36Z, 2004 Cougar 285EFS, 2000 Aerolite 25FBR
There is great need for a sarcasm font.
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01-06-2014, 11:17 AM
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#4
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RV Mutant #14
Winnebago Owners Club Texas Boomers Club Freightliner Owners Club iRV2 No Limits Club
Join Date: Aug 2008
Location: Texas
Posts: 17,217
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I keep all my records also and they will go with the coach should I sell it.
Many years ago I traded in a pickup truck and I included all the maintenance records. The salesman said he sold it the next day because of the records.
Yep! Important.
__________________
Wayne MSGT USMC (Ret) & Earlene (CinCHouse) RVM14 (ARS: KE5QG)
Lexi - Goldendoodle
2015 Winnebago Tour 42QD - 2020 Lincoln Nautilus Reserve
It is what it is, and then it is what you make of it.
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01-06-2014, 01:32 PM
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#5
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Senior Member
Join Date: Apr 2012
Posts: 1,526
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X2, I have always kept detailed maint records. My maint log and all receipts went with each coach. For the past 4 coaches I have owned I converted my records to electronic medium and they went that way also.
I believe it helps sell the coach and I have been able to help the new owners who have been so grateful to have this support and coach history.
I record every contact detail, name, tel, wih DTG etc and every troubleshooting process I went through to find a problem complete with the symptom and corrective action.
My memory is good, however it seems to be getting shorter so I often learn by reading my own log.
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01-06-2014, 08:44 PM
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#6
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Senior Member
Join Date: Dec 2009
Location: Out there, somewhere
Posts: 9,941
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Quote:
Originally Posted by Libero
X2, I have always kept detailed maint records. My maint log and all receipts went with each coach. For the past 4 coaches I have owned I converted my records to electronic medium and they went that way also.
I believe it helps sell the coach and I have been able to help the new owners who have been so grateful to have this support and coach history.
I record every contact detail, name, tel, wih DTG etc and every troubleshooting process I went through to find a problem complete with the symptom and corrective action.
My memory is good, however it seems to be getting shorter so I often learn by reading my own log.
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Libero,
Sounds like we're pretty close in the way we keep records, jot things down, post corrections etc. I created a Microsoft Excel Spread sheet type of record and, while not the most professional looking, it's got everything I've ever done on that rig on it. Every nut and bolt, every modification, alteration, repair, addition, subtraction, maintenance operation, important telephone numbers, identification numbers, and a ton more stuff.
My memory is not so good so, I HAVE to go over my own records to remind me just what I've done to and, with this rig. I had only a small, tiny sheet of any maintenance records when we purchased this rig. The next owner's going to get a novel of what's been done and when and by whom.
Scott
__________________
2004 ITASCA HORIZON 36GD, 2011 GMC Sierra 1500 4x4 Toad '20 Honda NC750X DCT
2018 Goldwing Tour DCT Airbag
Retired-29.5 yrs, SDFD, Ham - KI6OND
Me, Karla and the Heidi character, (mini Schnauzer)!
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01-06-2014, 08:55 PM
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#7
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Senior Dude
Triple E Owners Club
Join Date: Sep 2010
Location: Somewhere, BC.
Posts: 5,613
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I keep better records than the previous owners of my coaches. I have all the maintenance records of all my cars, trucks, RV's and boats from the day I own them till they get sold.
If you show diligence in your records, it's a no-brainer on how you looked after your vehicles.
__________________
Les (RVM12), Bonnie and 4 leggers Shelby and Tea Cup
Triple E Empress A3802FW Diesel Pusher 330 Cat
FMCA-420438 Good Sam
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01-06-2014, 09:03 PM
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#8
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Senior Member
Entegra Owners Club
Join Date: Sep 2013
Posts: 178
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A lot of dealers will remove the records. On my one coach I traded in I left stickie notes in places I knew the new owner would find to send me a self addressed postage paid box to my office if they wanted the records. Sure enough, a box showed up. Stuffed all the records in and 2 weeks later I got a big box of chocolates from the new owner.
__________________
2014 Entegra Aspire 42DEQ
2012 bright orange Jeep Wrangler dinghy
1 Bald Sphynx cat (Harriet) 1 Pot Belly Pig 1 Ball and chain
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01-06-2014, 09:18 PM
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#9
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Senior Member
Country Coach Owners Club Solo Rvers Club iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 37,725
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Quote:
Originally Posted by NLOVNIT
Every maintenance record/recall as well as any upgrades installed info/brochures are put in the original binder of manuals we got when we purchased our Bounder. That binder will be left in the coach, for the next owner, when we sell it.
Lori-
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Same here, but a lot of dealers destroy the records so the new buyer can't find out who owned it. They then tell you it's for the previous owners "security" and is required by law!
__________________
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft, HWH Active Air
Charter Good Sam Lifetime Member, FMCA,
RV'ing since 1957, NRA Benefactor Life, towing '21 Jeep JLU Rubicon Ecodiesel
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01-07-2014, 08:46 AM
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#10
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Community Administrator
Pond Piggies Club LA Gulf Coast Campers Outdoors RV Owners Club Entegra Owners Club Skyline Owners Group
Join Date: Mar 2002
Posts: 40,775
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Quote:
Originally Posted by Mr_D
Same here, but a lot of dealers destroy the records so the new buyer can't find out who owned it. They then tell you it's for the previous owners "security" and is required by law!
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Oh, I've cut off the top part of the paperwork where it lists our name/addr/ph. All the next owner will see is the dealership's logo/address on the work order & amount paid.
Lori-
__________________
Lori (& Dave, my spirit guide) - RV/MH Hall of Fame Lifetime Member | My iRV2 Photo Albums
2016 Phoenix Cruiser 2350S, 2018 Phaeton 40IH,2006 Bounder 36Z, 2004 Cougar 285EFS, 2000 Aerolite 25FBR
There is great need for a sarcasm font.
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01-07-2014, 05:09 PM
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#11
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Moderator Emeritus
Country Coach Owners Club Freightliner Owners Club
Join Date: Sep 2004
Location: Glen Allen, VA
Posts: 7,902
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When we traded our Journey last April, I left a thick file of all the maintenance records plus a printed copy of my maintenance spreadsheet in the black bag in the coach. I pondered removing our name and address info from invoices but we met the nice folks who planned to buy our coach from the dealer before we left with the new coach. I decided not to worry about the info on the invoices and told the new owners they could call me with any questions any time. They have called with a few questions as I have done with the prior owner of the coach we bought.
I realize many folks buy used rigs without the benefit of good records or even knowing anything about the history of the coach. For us, the money spent and the potential for problems is too great, so we told the dealer we would not consider any used coach with more than one previous owner or if they would not put us in touch with that owner before purchase. The dealer called the prior owner for permission to give us his name and phone number.
That is just the way we wanted it and it worked for us.
__________________
2007 Country Coach Allure Siskiyou Summit, sold/traded Nov. 2018.
2019 Grand Designs 384GK-R 5th wheel. Glen Allen, VA
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01-08-2014, 05:37 PM
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#12
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Senior Member
Freightliner Owners Club
Join Date: Jan 2013
Location: Spokane, WA
Posts: 698
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The previous owner of our MH kept a satchel of itemized records and receipts. I took them all apart by date and made an Excel program showing every thing done, the cost, by whom, the mileage at the time the work was done and the date. It not only will be an extremely important document to the new owners but it also helps me see when a maintenance item is coming up on the calendar.
__________________
02 Fleetwood Discovery 37U, 330 Cat pulling a 2006 diesel Liberty..or..2011 4dr Wrangler..or..20' Lund Salmon/Halibut Hunter
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01-11-2014, 07:36 PM
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#13
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Senior Member
Fleetwood Owners Club Solo Rvers Club
Join Date: Aug 2010
Location: S Western Indiana
Posts: 830
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I put in the manuals anything new and the manuals and write the date the item was installed. It helps me remember too as it seems time goes faster then I realize and I forget the year.
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