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Old 10-15-2016, 10:43 PM   #1
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2014 Ford Escape problems

Just a caution to anyone with a Ford Escape with the original Sync system. Not a Sync2 or Sync3 but the Sync. This system can hang and drain your battery.

We just sold the Sticks and Bricks Friday. Moved into the TT Thursday evening for a few weeks till the next place is ready for us to move into it. Friday AM got into the Escape to go to the closing. Car would not start and the Sync system kept giving warning messages that it was shutting down to preserve the battery.

Jumped in the truck and went to closing. Later that day we came back to try and jump start the car, but I thought to just give it one more try. The Starter kicked this time just once, car fired up and I took it for a ride to charge up the battery.

Later that evening we came back to the TT. When I went to shut the car off I noticed that the Sync system was saying "Connecting to Phone". Neither my wife or I had Bluetooth enabled on our phones. So I went through the menu and shut off the Bluetooth feature of the Sync system.
The only thing I can think of is that one of our neighbors on either side had Bluetooth turned on their cell phone and it and the car were trying to connect.

I did some searching on the net and found that this is a known issue with 2014 Ford Cars and here is a excerpt from another list. That was until January, when Ford got in touch with Dan with a solution. It said it was an issue where the Bluetooth system would not disable when the engine was switched off. So, when stationary, the Fiesta was still searching for a Bluetooth device to connect to causing the battery to run flat.

Thought I would put this out so someone else does not have the issue I had.

Thanks
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Old 10-21-2016, 11:16 AM   #2
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Quick update.

Took the car to the dealer yesterday AM. The load tested the battery, drained the battery, charged the battery and load tested again. The battery is fine. Passed all tests with flying colors. The cars battery is NOT the problem in this situation.

The Dealer did two software updates to the Sync system. FYI Neither of our phones were paired with the car. Bluetooth on both of our phones was turned off so there was no way that it should have seen our phones. My wife and I make it a habit to shut off bluetooth on our IPhones when not in use per recommendation of Apple on extending battery life on the phone.

According to Microsoft/Ford there should be no other phone connecting to our Sync system without first being paired to the Sync through the menu. Since neighbors that might have bluetooh on were not paired there should be nothing that causes the Sync system to attempt to connect to a phone.

So hopefully the updates to Sync for connectivity and HVAC control will fix the problem.
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Old 10-25-2016, 09:04 AM   #3
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Thought I'd share my experience with our 2014 Edge battery going dead.
Since the day we started towing the battery would die after 2-3 hours of towing. Had a charge line and upgraded the charge line to included a diode to prevent the MH from draining the Edge battery. None of this worked. Took it to Ford dealer and they did the load test all good. They said it was my problem and they were unwilling to help. I finally solved the problem by changing the battery to an AGM from Autozone $200. I can now tow for 4-5 hours and the battery will not go dead. I believe the load on the marginal stock battery was the problem. We always turned the headlights off, climate control off, and radio off. Between the ECM and braking system I believe that the battery could not recover.

I have read previous posts from other Edge owners who replaced the stock battery and the problem was solved.
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